Boerne Dodge Chrysler Jeep

Are sales man was awesome they had the truck in Durango me my wife wanted we are very happy with the vehicles and the deathly come back to Dodge Bernie. me my wife wanted we are very happy with the vehicles and the deathly come back to Dodge Bernie. More

One word: Incompetence. Moving to San Antonio from LA, One word: Incompetence. Moving to San Antonio from LA, I needed to buy a new car. I found a Jeep Grand Cherokee on Autotrader at Boerne Dodge that One word: Incompetence. Moving to San Antonio from LA, I needed to buy a new car. I found a Jeep Grand Cherokee on Autotrader at Boerne Dodge that seemed like it would be a reasonable option. After negotiating the deal over the phone, agreeing to a price, and getting approved for a loan through their credit provider, their finance manager Brandon said he would FedEx me the paperwork to complete the sale and I'd have the car waiting for me when I arrived in SA. Received a FedEx package two days later with the appropriate paperwork, only my name was spelled wrong (Bryan) and they tried to sell me a 3 year 36,000 warranty for $1500 even though I confirmed three times that the warranty would be for 5 years and 100,000 miles over the phone for the same $1500. After calling Brandon several times and not hearing anything back, I finally told the receptionist that if I didn't hear back in an hour I was going elsewhere. Ten minutes later Brandon calls back, apologizes, and says he'll overnight the corrected paperwork to me. Two days later no paperwork, so I call again. Again get ignored after leaving several messages. Spoke to the manager Matt, said this is ridiculous, this is total incompetence, this should be the easiest part of making the sale. Matt agrees, promises to straighten it out and call me back within the hour. Well it's been a week now and I've already bought a different Grand Cherokee from IPAC Jeep, so I guess that's that. My hypothesis: they were trying to get a check from me in the mail, and when I went to pick up the car they'd say they couldn't title it to me due to the misspelling of my name and would use the fact that I'd already given them money to hold me hostage on a different car they'd bait and switch in. Whether they're unethical or incompetent, either way STAY AWAY!!! More

This is the third vehicle we have purchased from Boerne Dodge in 10 months. They always take great care of us and deliver everything they promise. I highly recomend you visit them when in the market for Dodge in 10 months. They always take great care of us and deliver everything they promise. I highly recomend you visit them when in the market for a new vehicle, ask for Leroy. More

Joe was a great salesman and did everything in his power to get me a great deal. I will recommend this dealership to anyone looking for a new or used vehicle. Thank you so much to get me a great deal. I will recommend this dealership to anyone looking for a new or used vehicle. Thank you so much More

Are you LOOKING for someone honest who has the TRUTH in WHITE & BLACK and NO surprises? YOU'RE asking for Joe Valadez The SALESMAN "The Best" @ Boerne Dodge!!!! I came to the dealership just fo WHITE & BLACK and NO surprises? YOU'RE asking for Joe Valadez The SALESMAN "The Best" @ Boerne Dodge!!!! I came to the dealership just for one car and left with a car and a truck! AMAZING!!! Huh! Why? Because Joe Valadez - The SaleSMAN, brought the all deals and offers as such as specials and rebates over the table, to make it REAL!!! I would like to thank you Joe, for all the time that you took in assisting me and my husband with purchasing our 2013 Dodge Charger & 2010 1,500 Dodge Ram. You quality customer service skills made me feel comfortable and honored that I was on the right and best hands. We didnt have the best credit score, and you did worked hard to get us to low down payments, low monthly payments and lowest interest %. From the test driving all trough the paperwork and APPROVAL!!!! You did an EXCELLENT job to make our needs and dreams come true! I would definitely come back to refinance (trade-in) or purchase another vehicle from you Joe and your Boerne Dodge dealership. Thank You so' much for let us TRUST on you! More

We were looking to trade in 2 vehicles and get a new Durango. Im so glad we drove to Boerne. We had originally gone to dealership in SA and they were VERY shady. The other dealership basically wasn't ge Durango. Im so glad we drove to Boerne. We had originally gone to dealership in SA and they were VERY shady. The other dealership basically wasn't getting me even close to what I wanted for my trade ins and was no putting me in what I wanted. Fast forward to when we came to Boerne....SUCH A GREAT EXPERIENCE. We got more for both our trade ins, Joe Valadez treated us like family and got me in what was ideal for us with a few extras. :) it was probably the easiest car buying experience we've had. I would buy another car from Joe in a heart beat. Not to mention my husband liked Joe too...and he doesn't warm up to just any one. More

Our experience at Boerne Dodge was very pleasant. Our sales guy Joe Valadez answered all of our questions, took us out on 2 separate test drives as we made our choice. He made the decision making easy, sales guy Joe Valadez answered all of our questions, took us out on 2 separate test drives as we made our choice. He made the decision making easy, no pushing or shoving, which I appreciate from anyone in sales. He made it really easy for us to NOT want to shop around other dealers. He put us in a beautiful truck that we are just giddy with! Once we decided what we wanted we went in and talked numbers, he sealed the deal with a hard to beat price. 1. knowledgable 2. accommodating 3. hard to beat deals Boerne Dodge is where its at and Joe Valadez is your man! 5 Stars Boerne Dodge!! A satisfied customer Janice B. More

It had to come to this. Since it has been so hard to receive a response from anyone, I am writing a review of mu frustration. I decided that I wanted to trade my car in on something else. I Purchased my receive a response from anyone, I am writing a review of mu frustration. I decided that I wanted to trade my car in on something else. I Purchased my car from Boerne Dodge (used). I bought a extended warranty through Apex, and I also bought credit life and disability (I didn't remember that one). I paid $3000 for the warranty, $665.06 for the life, and $1397.60 for the disability. I originally emailed Apex to cancel the warranty. They said that I needed to have the dealership cancel it all. I got in touch with Mark at Boerne Dodge, and gave him all the info that he needed. I sent a second email, asking if he had received everything. He said "got it...Thanks". During a phone conversation he had stated that it would take 6-8 weeks to process my refund, which was going to be somewhere in the $3000+ range. I emailed Apex back and asked them if this was correct, they stated that is the standard time frame that they quote when cancelling service. They also said to email them, in a week to make sure everything was processing. I did not email the following week as it was the 4th of July week. I emailed (Apex)later the following week, asking for a status. They replied that they had not received any requests for it. Apex said they would contact Boerne Dodge and see what was going on. They responded that someone should be in contact with me. I gave it a few days, and I never received a call. I also tried calling again, and was told the person I needed to speak with was out. I emailed back to Apex and gave them this info. They emailed me again last week saying that they are looking into it. I have not heard anything back. I also emailed the dealer again....still nothing. It was supposed to take 6-8 weeks....I am starting week 6 now, and I have nothing as of yet. These cancellations are pro-rated as well.....the longer it takes, the less I get back. More

I came to Boerne Dodge at the recommendation of a friend that had bought several vehicles there and was told to contact Mr. Paul Caciola. Paul listened to me when I explained what I wanted and took his time that had bought several vehicles there and was told to contact Mr. Paul Caciola. Paul listened to me when I explained what I wanted and took his time and located a Brand New Ram 1500 Laramie. I am very happy with the absolute ease of the purchase and how well Paul handled everything. I will make sure I send anyone looking for a new vehicle to Paul and this dealership. Thank you very much Jake Koss Junction, Texas More

This was absolutely the best vehicle purchasing experience we ever had. Joe went out of his way to be accomodating. I will be recommending anyone who is even thinking about buying a car to come experience we ever had. Joe went out of his way to be accomodating. I will be recommending anyone who is even thinking about buying a car to come to Boerne, even if they live in San Antonio like I do. It is well worth the drive. Everyone there did a great job on this flawless purchase! More