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Bocker Auto Group - Service Center

Freeport, IL

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117 Reviews

117 Reviews of Bocker Auto Group - Service Center

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June 22, 2018

Check engine light Had to make extra trips to town to leave vehicle and pick up said vehicle. They claim they fixed it and it was returned with check engine still on. Ha More

by SMECHLING
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jul 10, 2018 -

Bocker Auto Group responded

Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like an opportunity to make this up to discuss this with you. If you are willing, please reach out to us at (815) 235-2121 so we can work towards a resolution.

June 22, 2018

Trade In Experience Stopped in Bockers Service department to have my Traverse worked on and while waiting I perused some of the used Pickup trucks on the lot. Seeing a c More

by pandrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Marten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2018 -

Bocker Auto Group responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Bocker Chevrolet Buick GMC. Thank you so much for your business and please let us know if there's anything else we can do for you. Best, The Bocker Chevrolet Buick GMC Team

June 21, 2018

Service repair Very kind and respectful. GREAT customer service! Offered to take me home while my vehicle was being serviced. Awesome experience! Reasonable time fra More

by Rachel Stewart satisfied customer!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2018 -

Bocker Auto Group responded

Thanks for your outstanding review, Rachel! I'm very happy to hear that Wayne was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, The Bocker Chevrolet Buick GMC Team

June 19, 2018

Job well done! My wife took the car to Quick Lube for an oil change and they realized that the car was due for a tire rotation as well. Not able to wait that long, More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 21, 2018 -

Bocker Auto Group responded

We cannot thank you enough for this glowing review of our service center, Rick! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Best, The Bocker Chevrolet Buick GMC Team

June 15, 2018

Oil change and more The service was reasonably quick as there were two people ahead of me. The review of other areas indicated some other items needed attention as well. More

by dave.bark76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 18, 2018 -

Bocker Auto Group responded

Dave, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Bocker's Service Department. Best, the Bocker Automotive Team

June 11, 2018

Great experience! Couldn’t have been more pleased with my first service done at Bocker Auto Group since purchasing my car last December. It was easy to schedule appt o More

by J Hoover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Fyock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Didn’t catch others names..
Jun 12, 2018 -

Bocker Auto Group responded

J Hoover, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Bocker Auto Group's Service Department. Best, The Bocker Auto Group

June 11, 2018

Clean & fast service Love it that no appointment is needed for oil changes! Friendly service techs and great clean waiting area with tv, newspapers, and magazines. Thank y More

by rodnan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delbert Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Robb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denny Rackow
Jun 12, 2018 -

Bocker Auto Group responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best, The Bocker Auto Group

June 07, 2018

service/sales Everyone involved at the Bocker Group was friendly and really cared about the service, and the delivery of our new vehicle. Would purchase again!!, an More

by klemm4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delbert Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Busker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Hays
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haffele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colman Metz
Jun 12, 2018 -

Bocker Auto Group responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, The Bocker Chevrolet Buick GMC Team

June 05, 2018

Great service department team! The Service Department Team at Bocker Auto Group is always professional, friendly and ready to take care of our vehicle's service needs. Thanks to Way More

by 5wolfes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2018

oil change The service was fast and friendly. I enjoyed very good cookie while I was waiting. They replaced an air filter for me also.Thank you for your great se More

by ehsjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Obert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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