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Bocker Auto Group - Service Center

Freeport, IL

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117 Reviews

117 Reviews of Bocker Auto Group - Service Center

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August 20, 2018

Service This was my second free oil change & tire rotation after buying my new Impala. They always do an excellent job. I needed a car wash as I had road ta More

by cmleider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Obert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Robb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill
Aug 30, 2018 -

Bocker Auto Group responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Bocker Chevrolet Buick GMC Team

August 16, 2018

Service Brad in service department went above and beyond to resolve an issue with our Cadillac Que. we are always treated well at Bocker auto. Very friendly More

by steve82672
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2018 -

Bocker Auto Group responded

Thank you for your business and this review Steve. We are happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. -Bocker Chevrolet Buick GMC Team

August 16, 2018

A pleasant surprise. I stopped by to have some work done on my current car and while I was waiting I decided to look around the used car area to see if there was something More

by rata2e1952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wollny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Busch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2018 -

Bocker Auto Group responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. -Bocker Chevrolet Buick GMC Team

August 07, 2018

Good fast services. Oil change , no appointment necessary. Good fast service, fair price. Friendly courteous staff , everyone speaks to you. Clean, comfortable waiting More

by Mr. Jackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2018 -

Bocker Auto Group responded

It's great to hear your oil change went well and that you had a pleasant experience in our waiting area. We look forward to seeing you again, take care! -Bocker Chevrolet Buick GMC Team

July 31, 2018

Comment Desired work was done on a timely basis. I don't know what else to say. I only had the car in for an oil change. More

by jacknan.eckert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2018 -

Bocker Auto Group responded

Thanks for giving us the opportunity to service your car, Jacknan. We are happy to hear that everything went well for you. If there is anything else we can do for you please feel free to pay us another visit. Take care! Kind regards, Bocker Chevrolet Buick GMC Team

July 31, 2018

Great service The people were very nice, the facility was very clean. They took their time but not too much time. I was unable to get my tires rotated, but I did ni More

by sraymer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 02, 2018 -

Bocker Auto Group responded

Thank you so much for taking the time to share your feedback with us, Sraymer. We are happy to hear that you were pleased with our customer service and facilities. Please visit us if you have any concerns about your vehicle. Kind regards, Bocker Chevrolet Buick GMC Team

July 17, 2018

Perfect ....everything done timely, reasonably priced, quality work, friendly knowledgeable staff. Kept informed. Great place to wait. Everyone looking out fo More

by Denali pjc111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delbert Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Robb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2018 -

Bocker Auto Group responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. Thank you so much for your recommendation of our service center. We look forward to working with you again! -Bocker Chevrolet Buick GMC Team

July 16, 2018

work done on front wheel hub friendly, work done in timely manned. always get service each employee knows what needs to be done and does work carefully and cleanlly.Would recomm More

by dlbook2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Shenberger
Jul 17, 2018 -

Bocker Auto Group responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. We appreciate the excellent review! -Bocker Chevrolet Buick GMC Team

July 14, 2018

Engine replacemkent I needed an engine and they replaced it. April was so helpful and kept on letting me know what was going on. Keep up the good work! More

by Laurie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2018 -

Bocker Auto Group responded

Laurie, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they April was there to take care of you! Thank you again and we look forward to working with you in the future! Best, The Bocker Chevrolet Buick GMC Team

July 09, 2018

Professional, polite, and fast service...5 stars! Another great experience at the Bocker group...what can I say, each and every time they do an excellent job and on time everytime...Thanks Bocker for More

by madmetzger
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rob Robb
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich, in quicklube
Jul 09, 2018 -

Bocker Auto Group responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Bocker Chevrolet Buick GMC Team

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