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Bocker Auto Group - Service Center

Freeport, IL

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117 Reviews

117 Reviews of Bocker Auto Group - Service Center

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October 30, 2018

Excellent Service and Sales!!! They are an amazing group of people. I would recommend Bocker Auto to anyone in need of servicing a car, or purchasing a car. The loaner car was a dre More

by cook1097
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delbert Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Busker
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Sieffert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gretchen Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Meinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caitlyn Flanagan
Nov 03, 2018 -

Bocker Auto Group responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We are pleased to hear that you were satisfied with the loaner car we provided and the helpful service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best, -Bocker Chevrolet Buick GMC Team

October 27, 2018

Professional, Fast. Sales and service has always been everything I have needed. The dealership has been a great experience for me in the purchase and service of my now si More

by maher.scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delbert Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gretchen Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2018 -

Bocker Auto Group responded

Thank you so much for your loyalty and this wonderful review! We believe in efficient and professional customer service and we are glad that our team has always made such a great impression on you. Best, -Bocker Chevrolet Buick GMC Team

October 26, 2018

Service As always quick competent service. We use the Uber service offered by Bocker to transport us to home and back to the dealership and then drive our car More

by RPGeiser101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wollny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2018 -

Bocker Auto Group responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and we are extremely happy to hear that we were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best, -Bocker Chevrolet Buick GMC Team

October 26, 2018

Needed to have headlight and side light replaced. I just took our car in to have the headlight replaced but they complete checked the vehicle over to see if anything else was needed. Also, when I got More

by rccorn15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2018 -

Bocker Auto Group responded

Thank you for your great feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Best, -Bocker Chevrolet Buick GMC Team

October 25, 2018

Great People and Better Service Great people and even better service . The people at Bockers are refreshing with their prompt and professional manner . It has always been a great exp More

by higgi808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Delbert Bunker Sr.
Nov 03, 2018 -

Bocker Auto Group responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Best, -Bocker Chevrolet Buick GMC Team

October 25, 2018

Great organization We recently required service, warranty work and collision repair for our 2013 GMC 2500 truck. My first call to Kaitlin coordinated all our needs int More

by dsmith69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Meinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn
Nov 03, 2018 -

Bocker Auto Group responded

Thank you for writing about your visit with us! We are happy to hear that Kaitlin was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best, -Bocker Chevrolet Buick GMC Team

October 23, 2018

Great to work with I was leaving for a weekend trip and unfortunately waited till the last minute to get my oil changed and tires rotated. April was great and got me in More

by lotz05
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2018 -

Bocker Auto Group responded

Thank you so much, Lotz05! It was truly a pleasure to have you as a customer, so we’re happy to know that the feelings are mutual. Please feel free to give us a call if you need anything else in the future. -Bocker Chevrolet Buick GMC Team

October 23, 2018

Absolutely fabulous! This was my first experience dealing with Katelyn! She is awesome! She really went out of her way to assist me! My regular service writer Wayne was o More

by THATMARY1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Busker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katelyn
Oct 23, 2018 -

Bocker Auto Group responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. -Bocker Chevrolet Buick GMC Team

October 16, 2018

Routine Service and Warranty Question Mike took the time to explain the details of the extended warranty in a professional manner. The waiting room was a clean and friendly atmosphere. I More

by Ann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haffele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2018 -

Bocker Auto Group responded

We appreciate your marvelous feedback, Ann. It's our commitment to ensure quality customer care by providing clean and comfortable facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Best regards, -Bocker Chevrolet Buick GMC Team

October 08, 2018

Brakes and General Maintenance Great service. Team was helpful and was able to get me in quickly and get the work done in the promised time frame. Would recommend them in the futu More

by lcrow010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2018 -

Bocker Auto Group responded

Thank you so much for your review and recommendation! We really appreciate your business and are so happy that we could provide great service to you. We look forward to serving you again! -Bocker Chevrolet Buick GMC Team

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