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Bocker Auto Group - Service Center

Freeport, IL

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117 Reviews

117 Reviews of Bocker Auto Group - Service Center

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December 06, 2018

Quick, Friendly and Efficient Service My title says it all! The people are friendly, the service was excellent and it didn't take all day to get it done. Everyone made it a great experie More

by pamb7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2018 -

Bocker Auto Group responded

Thanks for your outstanding review! We're glad to hear that our team was quick, friendly, and efficient! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, -Bocker Chevrolet Buick GMC Team

November 29, 2018

Recall service Bocker always does a great job! The service dept is friendly and professional. Love that they vacuum the interior after an oil change. I've purchase More

by ljas61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caitlyn Flanagan
Dec 09, 2018 -

Bocker Auto Group responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Best regards, -Bocker Chevrolet Buick GMC Team

November 27, 2018

Tire replacement I had an issue with a piece of metal puncturing the tire and causing a flat. Due to the size of the puncture, I knew that it would not be able to be More

by TParkin550
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2018 -

Bocker Auto Group responded

It was our pleasure! We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! -Bocker Chevrolet Buick GMC Team

November 22, 2018

Recall on steering module Great customer service. After dropping off my truck for the necessary repairs, I was taken to my job. When the truck was finished, it was brought ba More

by G.TRUCKENMILLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Robb
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2018 -

Bocker Auto Group responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! -Bocker Chevrolet Buick GMC Team

November 19, 2018

Good they have always been They have always been fair, friendly and honest with me and my wife when buying our car and servicing our car. Would recommend them anytime. More

by rhughes6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Robb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2018 -

Bocker Auto Group responded

Thank you for the great review, rhughes6. Please come visit us if you need anything else, be it service or sales! -Bocker Chevrolet Buick GMC Team

November 16, 2018

service love Brad in Service is kind and helpful and understands the service end of the business and knows the problems people have so he can better recomme More

by vss3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2018 -

Bocker Auto Group responded

We appreciate you working with Brad and our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. -Bocker Chevrolet Buick GMC Team

November 13, 2018

Excelent service Worked very hard to accommodate my schedule. Service was performed on a timely basis . Waited for job to be done and was on the road quickly... More

by bob.gates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 15, 2018 -

Bocker Auto Group responded

Bob, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. -Bocker Chevrolet Buick GMC Team

November 12, 2018

Prompt and complete Wayne had us in on time, explained the reason for engine check light and completed the repairs promptly. We have had most all service work done at B More

by dsmith69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2018 -

Bocker Auto Group responded

Thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. -Bocker Chevrolet Buick GMC Team

November 12, 2018

Ron Sierra Service was performed on a timely basis . Waited for job to be done and was on the road quickly Past service experience has been the same More

by RONW1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2018 -

Bocker Auto Group responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. -Bocker Chevrolet Buick GMC Team

October 31, 2018

No service or estimate I made an appointment 1 week earlier for my 2011 Buick and dropped off my vehicle, came back to pick up my vehicle and the service dept. did not look More

by garrye911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nov 02, 2018 -

Bocker Auto Group responded

Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Here at Bocker Auto Group, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (815) 235-2121 to discuss ways we can better serve you in the future.

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