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Bocker Auto Group - Service Center

Freeport, IL

4.7
149 Reviews
Call Service Center (815) 656-4138

149 Reviews of Bocker Auto Group - Service Center

Sort by
February 05, 2025

Gave propt service adhering to schedule time. Kept me informed of everything being performed on behicle. Provided a warm, friendly atmosphere with clean waiting area. More

by kerin-gv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Lampros
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2025 -

Bocker Auto Group responded

Thank you for your kind words! We're thrilled to hear that you received prompt service and felt informed throughout your visit at Bocker Chevrolet GMC. Creating a warm and friendly atmosphere is a priority for us, and we're glad you enjoyed the clean waiting area. We look forward to welcoming you back in the future! Sincerely, The Bocker Chevrolet GMC Team

February 04, 2025

While servicing a vehicle may not be something to look forware to - Bocker makes it an enjoyable experience. Heather is the best! More

by tj.palmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Lampros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2025 -

Bocker Auto Group responded

Thank you so much for your kind words, TJ! We’re thrilled to hear that your service experience at Bocker Chevrolet GMC was enjoyable, even when it comes to servicing a vehicle. We’re especially glad to know that Heather made a positive impact on your visit. We look forward to welcoming you back next time! Sincerely, The Bocker Chevrolet GMC Team

February 04, 2025

Spot on Oil change very clean polite oil change staff Fast service and Quality oil Change More

by jandac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
oil change staff
Report | Print
Feb 05, 2025 -

Bocker Auto Group responded

Thank you for your wonderful review! We truly appreciate your kind words about the oil change service at Bocker Chevrolet GMC. We're glad to hear that you had a positive experience with our clean environment and polite staff. Fast and quality service is what we strive for. We look forward to welcoming you back for your next visit! Sincerely, The Bocker Chevrolet GMC Team

February 01, 2025

Did what I needed in short order all worked good. Made an appointment for checking trouble with the radio. More

by fredschub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Busker
Report | Print
Feb 04, 2025 -

Bocker Auto Group responded

Thank you for your positive feedback! We appreciate you choosing Bocker Chevrolet GMC and are glad to hear that your needs were met promptly. We look forward to assisting you with your radio issue at your upcoming appointment. Please don’t hesitate to reach out if you have any other questions. Safe travels! Sincerely, The Bocker Chevrolet GMC Team

January 27, 2025

Best Chevy dealer I have been to, Friendly service and clean shop. Nice waiting area. Everyone was so friendly and helpful. More

by rotonut2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Lampros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Delbert Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Robb
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2025 -

Bocker Auto Group responded

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience at Bocker Chevrolet GMC. Providing friendly service and maintaining a clean, welcoming environment is important to us. We appreciate your kind words and hope to see you again soon! Sincerely, The Bocker Chevrolet GMC Team

January 26, 2025

They were extremely professional and very prompt on the oil change that I had done. I highly recommend them in the future. More

by dgroeling11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Bardell
Report | Print
Jan 27, 2025 -

Bocker Auto Group responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Bocker Chevrolet GMC to be professional and prompt during your oil change. Your recommendation means a lot to us. We look forward to assisting you again in the future! Sincerely, The Bocker Chevrolet GMC Team

January 25, 2025

On our last visit the person that worked with us was more concerned about making a sale than helping us with fixing the car we had in his shop. Never called us back for a curtesy car while our car was being More

by Wendyveach68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brad Leverton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Busker
Report | Print
Jan 27, 2025 -

Bocker Auto Group responded

Thank you for sharing your experience with us, Wendy, and we appreciate your feedback. We understand that communication and customer service are crucial, especially when it comes to servicing your vehicle at Bocker Chevrolet GMC. We would like the opportunity to address your concerns further. Please feel free to reach out to us directly so we can assist you in resolving this matter. Your satisfaction is important to us, and we strive to uphold our standards. Sincerely, The Bocker Chevrolet GMC Team

January 25, 2025

still waiting for parts for my car, left out in the cold and I think the diesel fuel congealed. More

by l.kraut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Lampros
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Bocker Auto Group responded

Thank you for sharing your experience with us. We understand your concern regarding the delay in receiving the parts for your vehicle and the potential impact on its performance. At Bocker Chevrolet GMC, we strive to provide timely service and support. We encourage you to reach out to us directly so we can assist you further and address your needs. Your feedback is appreciated, and we will work diligently to ensure a resolution. Sincerely, The Bocker Chevrolet GMC Team

January 24, 2025

Bocker's did a great job on my scheduled appt. Had me in and out in no time at all. Friendly folks. Thank you More

by MPDOMINI1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Lampros
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Bocker Auto Group responded

Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with us at Bocker Chevrolet GMC. Our team strives to provide friendly and efficient service, and it's fantastic to know we met your expectations. We look forward to seeing you again soon! Sincerely, The Bocker Chevrolet GMC Team

January 24, 2025

Everything went great they did a great job. i have always had good luck with them. More

by garydubey71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2025 -

Bocker Auto Group responded

Thank you for your kind words! We're thrilled to hear that everything went great and that you've always had a positive experience with Bocker Chevrolet GMC. We appreciate your loyalty and look forward to serving you again in the future! Sincerely, The Bocker Chevrolet GMC Team

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