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Bocker Auto Group - Service Center

Freeport, IL

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117 Reviews

117 Reviews of Bocker Auto Group - Service Center

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January 25, 2019

Very personable I am still having an issue with my cruise control but will contact them again to try snd get it fixed again. This has been happening since I got the c More

by limbtruck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2019

Too Slow The service is done well and the people are all very pleasant. But an oil/lube and tire rotation always takes 90 minutes. This latest visit I threw in More

by brigolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jan 25, 2019 -

Bocker Auto Group responded

Brigolf, thank you for taking the time to gives us some honest and constructive feedback. I am sorry that your experience has not been 100%. We do hear you and are in the process of extending our hours and adding another lube tech to optimize the volume coming through without sacrificing quality of work. Yes we are a quick lube but we take pride in doing a thorough job for the safety of our customers. Again we appreciate the honest feedback. We hope you give us another shot in the future. Feel free to give our service manager Rob a call to discuss your experience further 815-235-2121

January 24, 2019

Oil Change Bockers has a nice waiting area to relax in while getting an oil change, including coffee. It was somewhat busy so I waited an hour, very good otherw More

by JWILLIAMS5801
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2019

Checking our currnet truck without reverse and pricing a new Everyone was helpful on the problem of our current truck problems and for checking out a new truck that would meet our needs in a speedy way. More

by DELVIN.TROST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Obert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2019

Great as Usual The service and detail departments did and outstanding job. It was done right and on time. Brandon addressed the help we needed with some electronic i More

by justramp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Busker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2019

Personalized, and friendly It was well done. I had to have a recall party replaced. I wish they could have done it closer to where I live but the service was great nonetheless More

by bardella9612
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlyn Flanagan
January 21, 2019

maintenance (new car) Scheduling my service appointment was very easy, and work was done correctly and on time. While they did vacuum the inside, I thought a car wash was More

by janet123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2019

Check Engine light My check engine light was on. They were quick to diagnose the problem & get it fixed in a timely fashion. Had an oil change at the same time. April ev More

by rodnan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Robb
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Rackow came out to check on me also. We purchased tires & rims from him awhile back.
January 14, 2019

Best Oil Change in town!!! Always helpful and polite. Confident that my car will be a priority will the crew. Dealership always looks tip top shape. Friendly staff doesn't ma More

by colleen.groves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Lampros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Delbert Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Obert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Hays
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haffele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Robb
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gretchen Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2019

Cadillac recall The recall took lest time then I thought to fix. Brad was excellent to work with. Everyone there is so pleasant and is so willing to make your stay co More

by biggerr2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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