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Bocker Auto Group - Service Center

Freeport, IL

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117 Reviews

117 Reviews of Bocker Auto Group - Service Center

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May 17, 2018

Fast and efficient When my car needed servicing, they were able to provide me with a loaner. They got the job done within a few hours. Very friendly! More

by ekraft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2018

No need to compare I have had to use them twice and would use them again. Repairs done right the first time and no hassles with insurance claims. Very friendly staff. More

by wesurfff2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa Meinders
May 14, 2018

Excellent Service Went in for a Oil Change. Got in and got out quickly. They did an evaluation of the car with no recommendations. Friendly and though Service Manage More

by JIM.DICKSON44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oil Change Service Manager.
May 14, 2018 -

Bocker Auto Group responded

It is great to hear everything was done quickly and to your satisfaction!

May 10, 2018

Bocker team takes good care of you Wayne and everyone in the service desk makes sure they understand your problem and explain solutions clearly. They would never push a service fix unle More

by UK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2018 -

Bocker Auto Group responded

Hi there, we are very happy to have provided you with such a positive experience!

May 08, 2018

Fast and easy oil change I had my car serviced early in the morning and it was convenient and thorough. It was a nice way to start my day, smiling faces....I had an oil change More

by lorakayak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2018

Recall and Problem with door lock Recall was done and door lock fixed on drivers side, service department was great and having a van taking me home and bringing me back to the dealers More

by cheerie1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delbert Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Marten
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2018

Best crew anywhere Great loaner car was waiting for us. The seats in this Buick Enclave had seats more comfortable than our Cadillac. Worked on key fob with no success More

by Remark 2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2018

Tire rotation There was a problem with wheel & tire rotation on my 2005 Buick LaSabre, Brad Leverton Service Rep helped get the issue resolved ! I was well please More

by mhart.there
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 20, 2018

Excellent They worked around my schedule and offered a loaner car while my truck was in for service. I was contacted when work was complete. The work was comple More

by mikebaker327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Euell
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2018

Oil Change As usual they did a great job. Courteous and answered all my questions. One thing I have noticed over the years is how helpful and friendly every on More

by jrnelson4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wollny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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