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117 Reviews of Bocker Auto Group - Service Center
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August 05, 2023
Service department is TERRIBLE‼️. Went in for a blown tire - was sent from GM roadside which had us towed there. Service department was very rude and told us if we don’t have your ti Went in for a blown tire - was sent from GM roadside which had us towed there. Service department was very rude and told us if we don’t have your tire size you will have to have it towed somewhere else. Very poor customer service. Never once offered to even try to locate a tire for us! More
by Marcure
Employees Worked With
May 21, 2021
5/15/21 wasn't happy after getting a oil change, cashier asking for pin number so he could put it in. Without any regards to who was standing bye. asking for pin number so he could put it in. Without any regards to who was standing bye. More
by Wdav60
Employees Worked With
August 02, 2019
Avoid This Dealership...total rip off. Took my Jeep in to have alternator replaced. Somehow a hole was punched in my radiator and was welded shut. Two days later, while sitting at McDonalds Took my Jeep in to have alternator replaced. Somehow a hole was punched in my radiator and was welded shut. Two days later, while sitting at McDonalds in Rockford, the sloppy weld melted, radiator overheated and engine and radiator had to be replaced. $2,800.00 and Bocker denies doing it and refuses to take any responsibility even though they had just replaced the alternator two days earlier More
by SammieJo
Employees Worked With
April 10, 2019
Paid cash for a vehicle and in shop twice in a month My son paid cash for a vehicle. Bought to make room and have a reliable safe vehicle for his coming baby. Within 12-hours of buying the car the chec My son paid cash for a vehicle. Bought to make room and have a reliable safe vehicle for his coming baby. Within 12-hours of buying the car the check engine light came on. Had the vehicle looked at and there was over $600 repairs that HAD to be done. Becker said they would take care of it. They only bandaid the problems. Less than a month later he is having the same issue, took it to another repair shop and all issues are still the same. Shop supervisor was rude to my daughter in law. Won't return and dont recomend any body else either. More
by Ddkmom
Employees Worked With
February 16, 2019
Vehicle fixed in great time. I had to have my car fixed short notice. Bocker was in constant contact with me and I had my fixed in a short time. Everyone at Bocker is always frien I had to have my car fixed short notice. Bocker was in constant contact with me and I had my fixed in a short time. Everyone at Bocker is always friendly and helpful More
by daisy948799
Verified CustomerFebruary 13, 2019
Fast, friendly service I came in for an oil change on a very busy Saturday. Rich greeted my wife and I with a smile, advised his best estimate of a timeframe, and we were pl I came in for an oil change on a very busy Saturday. Rich greeted my wife and I with a smile, advised his best estimate of a timeframe, and we were pleasantly surprised that he had us out much quicker than expected. More
by tcurran2
Employees Worked With
February 11, 2019
Wheel Bearing I heard a grinding noise so I needed to have the problem addressed. Got an appointment in a day and a half. They did all points check & found my batt I heard a grinding noise so I needed to have the problem addressed. Got an appointment in a day and a half. They did all points check & found my battery was ending its life. With the brutal weather lately, it's nice to know these guys do over & above. More
by rodnan
Employees Worked With
February 04, 2019
car wouldnt start in extreme cold. Wayne arranged for car to be towed. He called me every step of the process. My car got a new battery. I always have positive experiences at Boc Wayne arranged for car to be towed. He called me every step of the process. My car got a new battery. I always have positive experiences at Bocker. More
by ruths8
Employees Worked With
January 31, 2019
Excellent Professionalism & Integrity! With my car was sitting in my garage with a battery issue at 4:15 am, I wasn't sure how I was going to get it to the sho Professionalism & Integrity! With my car was sitting in my garage with a battery issue at 4:15 am, I wasn't sure how I was going to get it to the shop. I called around 8 am and Brad took the call. At 8:30 am, Wayne rang my door bell with a portable hand held battery charger. I was so surprised and started laughing. (I was expecting a phone call) It made my day!!! Now that is SERVICE! More
by gjrandecker53
Employees Worked With
January 28, 2019
Integrity is everything! My number 1 issue with any car dealer is lack of communication but that was not the case with Bocker! April from their service department did a well a My number 1 issue with any car dealer is lack of communication but that was not the case with Bocker! April from their service department did a well above average job at communicating with me as to what was diagnosed, when the parts were available, and how soon they would have the work done - then they actually had it done before their promise. This was rare for me - I historically avoid dealers because they're difficult to deal with but after my experience with Bocker, they will get every bit of my business!! I should also note that there was an issue with my first repair - it broke down on me the day after I picked it up. But when I contacted Bocker, they had a tow truck sent out right away and they got my truck in the same day to repair it. Then they owned up to it being an issue they should have seen the first time and took care of it at no charge. Integrity means everything and they proved to me that they have it! More
by Keithavm
Employees Worked With
