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Bocker Auto Group

Freeport, IL

4.9
500 Reviews
TOP REASONS TO BUY AND SERVICE YOUR VEHICLE WITH THE BOCKER AUTO GROUP -We hire local employees many that have been with us for over 20 years -Family owned and operated in Freeport since 1971 -Best FREE Shuttle Service in Freeport and Stephenson Country -We will pick up and deliver your vehicle upon request -No pressure, hassle free buying experience from the most friendly & knowledgeable GM Certified Sales Team -Best in the region 20 years in a row New Car Dealer -Among the Best in the region Used Car Dealer and Service and Body Shop -Stephenson County's only GM Certified Dealer -Stephenson County's largest New Car and Truck dealer -We sponsor many local event and charities for our local schools and benefits -Quick Stop Oil Change - Stop in anytime to have your fluids checked, tire pressures adjusted, and oil changed with no appointment -Comfortable waiting area with free coffee, water and WIFI
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801 E. South Street

Freeport, IL

61032

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Showing 500 reviews

June 26, 2018

Vehicle purchases I purchased a new 2018 GMC Sierra 1500 4x4 and a week later purchased a 2014 GMC Acadia Denali for my wife. Our sales person, Austin, was very polite More

by emsleader2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delbert Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Bowser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Haffele
Jun 27, 2018 -

Bocker Auto Group responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. -Bocker Chevrolet Buick GMC Team

June 25, 2018

Just checking. I came in with three issues that evidently wasn't bad enough to do anything with just yet. He explained what the issue could be and suggested I keep a More

by rata2e1952
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wollny
Jun 27, 2018 -

Bocker Auto Group responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. -Bocker Chevrolet Buick GMC Team

June 25, 2018

The thing broke, they fixed it. I had a problem with my gear-shift... It woild not recognize that the car was in park and allow me to take my key out... They were able to fix it in l More

by chad.hersey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2018 -

Bocker Auto Group responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. -Bocker Chevrolet Buick GMC Team

June 25, 2018

BOCKER AUTO GROUP SERVICE Always quick service from friendly, helpful, and professional people. Always feel that whatever work is done, it was done only if necessary & work c More

by cb51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Jun 27, 2018 -

Bocker Auto Group responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. -Bocker Chevrolet Buick GMC Team

June 25, 2018

Excellent Gary is one of the nicest friendless professional guys. 1st time having contact with Melissa she was most helpful in getting estimates and getting i More

by koester2012bliss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Meinders
Jun 27, 2018 -

Bocker Auto Group responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. -Bocker Chevrolet Buick GMC Team

June 22, 2018

Check engine light Had to make extra trips to town to leave vehicle and pick up said vehicle. They claim they fixed it and it was returned with check engine still on. Ha More

by SMECHLING
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jul 10, 2018 -

Bocker Auto Group responded

Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like an opportunity to make this up to discuss this with you. If you are willing, please reach out to us at (815) 235-2121 so we can work towards a resolution.

June 22, 2018

Used Car Purchase From our initial inquiry through signing the closing documents the team at Bocker was great to work with! We are repeat customers and we will be back More

by jeff.norton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Busker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Haffele
Jun 24, 2018 -

Bocker Auto Group responded

Jeff.norton, thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I will be sure to share you kind words with Delbert, Brandon, and Mike along with the rest of the team. I hope you are continuing to enjoy your purchase from Bocker Chevrolet Buick GMC. We can’t wait to see you for your next servicing appointment! Best, The Bocker Chevrolet Buick GMC Team

June 22, 2018

Great service. Knowledgeable courteous professional staff!!b See above. Very responsive to my requests. Very professional and helpful in providing recommendations in service requiredand needed. Scheduling appoin More

by CAL9607
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kyle Sieffert
Jun 24, 2018 -

Bocker Auto Group responded

Hi CAL9607 and thank you for your kind words. We are very happy to hear that Kyle was so attentive during your visit to our dealership, and that he gave you some insight as well! Thank you again and we look forward to working with you again in the future! Best, The Bocker Chevrolet Buick GMC Team

June 22, 2018

Once and Done I saw an advertisement on the internet for special discounts and it sparked my interest in seeing what kind of deal I could possibly make. I was gree More

by mjankney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Marten, Chuck Hays, Mike Haffele
Jun 24, 2018 -

Bocker Auto Group responded

Thank you for taking the time to share your feedback regarding your experience at Bocker Chevrolet Buick GMC and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Best, The Bocker Chevrolet Buick GMC Team

June 22, 2018

Trade In Experience Stopped in Bockers Service department to have my Traverse worked on and while waiting I perused some of the used Pickup trucks on the lot. Seeing a c More

by pandrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Marten
Jun 24, 2018 -

Bocker Auto Group responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Bocker Chevrolet Buick GMC. Thank you so much for your business and please let us know if there's anything else we can do for you. Best, The Bocker Chevrolet Buick GMC Team

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