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Bocker Auto Group

Freeport, IL

4.9
423 Reviews

801 E. South Street

Freeport, IL

61032

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Showing 423 reviews

November 02, 2018

Outstanding performance My experience was fantastic. Found the vehicle I wanted and made the process fantastic experience. I would recommend this dealership to anyone that w More

by lcrow010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Marten , Danny Busch, April Fyock , Brad Leverton
Nov 03, 2018 -

Bocker Auto Group responded

Thank you for taking the time to share your feedback regarding your experience at Bocker Chevrolet Buick GMC and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Best, -Bocker Chevrolet Buick GMC Team

November 02, 2018

Purchased a Denali I have purchased multiple cars from Bocker and have always had a great experience. Delbert and Brandon are very accommodating. Would definitely recomm More

by jkaiser68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Delbert Bunker, Brandon Busker , Mike Haffele
Nov 03, 2018 -

Bocker Auto Group responded

Thank you for taking the time to submit this amazing feedback. We are very appreciative of your loyalty and recommendation. It's fantastic that we have earned your trust and repeat business. We will share your compliments with Delbert and Brandon and we look forward to seeing you again in the future! Best, -Bocker Chevrolet Buick GMC Team

October 30, 2018

Great experience buying a new truck Returned a lease vehicle and got a good deal on a new GMC pick up and bought it. Sales people were great and financial people did a fast professional More

by mcgregor3766
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Shorter , Mike Haffele , Austin Bowser
Oct 31, 2018 -

Bocker Auto Group responded

Thank you so much for taking the time to write this review. We are very happy to hear about your positive experience at Bocker Chevrolet Buick GMC. Congratulations on the new truck! If you have any further needs, do not hesitate to stop by for a visit. Best, -Bocker Chevrolet Buick GMC Team

October 30, 2018

Excellent Service and Sales!!! They are an amazing group of people. I would recommend Bocker Auto to anyone in need of servicing a car, or purchasing a car. The loaner car was a dre More

by cook1097
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Delbert Bunker, Brandon Busker , April Fyock , Brad Leverton , Wayne McCarthy, Rich Wallace, Kyle Sieffert, Gretchen Cross , Melissa Meinders , Caitlyn Flanagan
Nov 03, 2018 -

Bocker Auto Group responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We are pleased to hear that you were satisfied with the loaner car we provided and the helpful service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best, -Bocker Chevrolet Buick GMC Team

October 30, 2018

Goosd people to deal with. They know their jobs. I have delt with Bocker before and have always been very satisfied. They always have what I have been looking or they will find what I want. More

by john.goldhagen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Delbert Bunker, Brandon Busker , Gary Shorter , Chuck Hays , Mike Haffele , Rob Robb , April Fyock , Brad Leverton , Wayne McCarthy, Caitlyn Flanagan
Nov 03, 2018 -

Bocker Auto Group responded

We appreciate your input, John. Glad to hear that you are consistently pleased and satisfied with the service we offer here at Bocker Chevrolet Buick GMC. If there is anything more we can do for you please come back and see us any time! Take care! Best, -Bocker Chevrolet Buick GMC Team

October 30, 2018

No service or estimate I made an appointment 1 week earlier for my 2011 Buick and dropped off my vehicle, came back to pick up my vehicle and the service dept. did not look More

by garrye911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brad Leverton , Wayne McCarthy
Nov 02, 2018 -

Bocker Auto Group responded

Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Here at Bocker Auto Group, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (815) 235-2121 to discuss ways we can better serve you in the future.

October 26, 2018

thank you Great staff especially Ben - knowledgeable - very friendly - no rubbish talk. We knew what we wanted and it was turned around in less than an hour - More

by fintanpkenny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Marten
Nov 03, 2018 -

Bocker Auto Group responded

Thank you for taking the time to write about your experience. It's great to know Ben was able to provide you with a friendly and knowledgeable buying experience. Please feel free to call or stop by if there is anything else we can do to help you. Best, -Bocker Chevrolet Buick GMC Team

October 26, 2018

Professional, Fast. Sales and service has always been everything I have needed. The dealership has been a great experience for me in the purchase and service of my now si More

by maher.scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Delbert Bunker, Gary Shorter , Brad Leverton , Wayne McCarthy, Gretchen Cross
Nov 03, 2018 -

Bocker Auto Group responded

Thank you so much for your loyalty and this wonderful review! We believe in efficient and professional customer service and we are glad that our team has always made such a great impression on you. Best, -Bocker Chevrolet Buick GMC Team

October 25, 2018

Great organization We recently required service, warranty work and collision repair for our 2013 GMC 2500 truck. My first call to Kaitlin coordinated all our needs int More

by dsmith69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaitlyn, Wayne McCarthy, Melissa Meinders
Nov 03, 2018 -

Bocker Auto Group responded

Thank you for writing about your visit with us! We are happy to hear that Kaitlin was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best, -Bocker Chevrolet Buick GMC Team

October 25, 2018

Great People and Better Service Great people and even better service . The people at Bockers are refreshing with their prompt and professional manner . It has always been a great exp More

by higgi808
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Delbert Bunker Sr., Gary Shorter , April Fyock , Brad Leverton , Wayne McCarthy
Nov 03, 2018 -

Bocker Auto Group responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Best, -Bocker Chevrolet Buick GMC Team

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