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Bocker Auto Group

Freeport, IL

4.9
423 Reviews

801 E. South Street

Freeport, IL

61032

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Showing 423 reviews

November 21, 2018

Recall on steering module Great customer service. After dropping off my truck for the necessary repairs, I was taken to my job. When the truck was finished, it was brought ba More

by G.TRUCKENMILLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Robb , April Fyock
Nov 26, 2018 -

Bocker Auto Group responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! -Bocker Chevrolet Buick GMC Team

November 19, 2018

Good they have always been They have always been fair, friendly and honest with me and my wife when buying our car and servicing our car. Would recommend them anytime. More

by rhughes6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Robb
Nov 20, 2018 -

Bocker Auto Group responded

Thank you for the great review, rhughes6. Please come visit us if you need anything else, be it service or sales! -Bocker Chevrolet Buick GMC Team

November 16, 2018

service love Brad in Service is kind and helpful and understands the service end of the business and knows the problems people have so he can better recomme More

by vss3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Leverton
Nov 20, 2018 -

Bocker Auto Group responded

We appreciate you working with Brad and our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. -Bocker Chevrolet Buick GMC Team

November 13, 2018

Excelent service Worked very hard to accommodate my schedule. Service was performed on a timely basis . Waited for job to be done and was on the road quickly... More

by bob.gates
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Sieffert
Nov 15, 2018 -

Bocker Auto Group responded

Bob, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. -Bocker Chevrolet Buick GMC Team

November 12, 2018

Prompt and complete Wayne had us in on time, explained the reason for engine check light and completed the repairs promptly. We have had most all service work done at B More

by dsmith69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne McCarthy
Nov 15, 2018 -

Bocker Auto Group responded

Thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. -Bocker Chevrolet Buick GMC Team

November 12, 2018

Ron Sierra Service was performed on a timely basis . Waited for job to be done and was on the road quickly Past service experience has been the same More

by RONW1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
April Fyock , Brad Leverton
Nov 15, 2018 -

Bocker Auto Group responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. -Bocker Chevrolet Buick GMC Team

November 12, 2018

Great people. I had been looking for a newer truck for sometime than I got a call from John Woolny about a 2014 GMC Sierra sle. After a test drive I knew that was t More

by ewms53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Delbert Bunker, John Wollny, Mike Haffele
Nov 15, 2018 -

Bocker Auto Group responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! -Bocker Chevrolet Buick GMC Team

November 09, 2018

Great service Over the top great service. They treated me like I was buying a premium luxury car instead of a used one. I would highly recommend this dealership. More

by cdaggert
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delbert Bunker, Danny Busch, Austin Bowser
Nov 09, 2018 -

Bocker Auto Group responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Bocker Chevrolet Buick GMC Team

November 05, 2018

We DID IT!!!! We leased the Terrain!!!! It was awesome from start to finish. Even though the 2019 Terrain was a loaner, that I was initially terrified to drive, it became like a member of th More

by cook1097
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Krogull and EVERYONE I missed, Heather Lampros , Brandon Busker , Danny Busch, Mike Haffele , Rob Robb , April Fyock , Brad Leverton , Wayne McCarthy, Kyle Sieffert, Caitlyn Flanagan
Nov 06, 2018 -

Bocker Auto Group responded

Congratulations on your new 2019 Terrain! We appreciate the feedback and are pleased that your experience with Brandon was so positive. It is imperative to us that we make every customer experience painless and efficient from the initial negotiations to the final paperwork. Please let us know if there is anything else about your leased that you'd like to discuss. Best, -Bocker Chevrolet Buick GMC Team

Nov 06, 2018 -

Bocker Auto Group responded

Congratulations on your new 2019 Terrain! We appreciate the feedback and are pleased that your experience with Brandon was so positive. It is imperative to us that we make every customer experience painless and efficient from the initial negotiations to the final paperwork. Please let us know if there is anything else about your leased that you'd like to discuss. Best, -Bocker Chevrolet Buick GMC Team

November 03, 2018

Getting it Done The staff at Bocker are professional and personable. My first contact was with Marvin, which is the reason I went back for a second visit. The sales r More

by Royalhouse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shuttle Service, Marvin Allen, Brandon Busker , Mike Haffele , Austin Bowser
Nov 03, 2018 -

Bocker Auto Group responded

Thank you for providing us with feedback regarding your recent visit! Marvin and Brandon are devoted to the success of our guests’ experiences and we are both lucky and proud to have them on our team. We appreciate all of your kind words and thank you for returning to our dealership. We look forward to seeing you and hope that you enjoy your new car! Best, -Bocker Chevrolet Buick GMC Team

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