Nucar Toyota of Norwood

I also had a very frustrating experience with Erik. He led me on as if he would make up for the PRIOR bad experience with the sales manager. Instead, he was a typical car salesman. I was VERY disapp He led me on as if he would make up for the PRIOR bad experience with the sales manager. Instead, he was a typical car salesman. I was VERY disappointed. An experience with Aaron that started well, ended horribly with all management. More

Went to get a sticker for my car. Engine light was on. They quoted $179 to hook up to computer OBD and diagnose. What thieves. They have to hook to do the sticker anyways. Boch w Engine light was on. They quoted $179 to hook up to computer OBD and diagnose. What thieves. They have to hook to do the sticker anyways. Boch was at least honest. Nucar is a disgrace. More

There were 2 colors I was debating over for the car I wanted. When I chose one, it suddenly became like $1300 more expensive than the other. When I asked him why it cost more, the dealer said that each wanted. When I chose one, it suddenly became like $1300 more expensive than the other. When I asked him why it cost more, the dealer said that each car comes with a different "package" and that they really have no control over those things. Mine apparently came with blind spot monitors. Okay fine, but he also didn't tell me that it came with a roof rack, all weather mats, different edge guards, $300 wheel locks, and other unnecessary add-ons that I later discovered were all OPTIONAL. Really sleazy tactics. Communications were bad as well. The sales rep had 2 word answers to all questions - it was like pulling teeth. I was a first time, new car buyer and he seemed like a first time car seller. He only responded via email and replied to about 40% of them with short sentences and terrible grammar. They tried to really push an extended warranty on me, which I refused. They discounted it by $500 immediately afterwards, which made me feel like they desperately trying to squeeze every dime that they could out of me. When I went to the next department to finalize and pay for everything, a different guy looked over my papers and snarked, "so you don't want security and peace of mind with the car, I see...whatever". I was speechless. More

He was Wonderful Bought my car from him and he was great, I previously bought a car from this dealership an stated I would never come back But Gerry change my mind since he treated my mother so well a great, I previously bought a car from this dealership an stated I would never come back But Gerry change my mind since he treated my mother so well and she bought a car from him she bought a car brand New Highlander from him in 2022 and so did I..We plan to come back soon and but a car for my sis with him has well. More

The sales and service are equally horrible. Bad customer service and poor mechanical work. They are not interested in creating a return customer. Bad customer service and poor mechanical work. They are not interested in creating a return customer. More

Service my 2018 Toyota Camry XLE V6 regularly at NuCar (Boch) Toyota, Norwood, Ma. Have ALWAYS received Professional Customer Service Peter Shruhan: Customer Retention Specialist Lucio Lopes: Servi (Boch) Toyota, Norwood, Ma. Have ALWAYS received Professional Customer Service Peter Shruhan: Customer Retention Specialist Lucio Lopes: Service Advisor & Patrick Blake: Service Director Should all be recognized by Corporate for their Professionalism towards Quality Customer Service. They ‘real time’ maintenance videos are 5 star illustrating and educating customers understanding . Great Job 👏 G. Paul E. Norwood, Ma. More

we put a deposit down on a new car and was told it was refundable. within 24 hours we changed our minds and told them we wanted our deposit returned. after many calls to the sales person, the sales mana refundable. within 24 hours we changed our minds and told them we wanted our deposit returned. after many calls to the sales person, the sales manager and the general manager, nothing. we keep getting the runaround. its been over three weeks now and still nothing, my next step is to file a theft charge with the police, or file in small claims court, really shady dealer! More

Chase Calef was the best salesman we have ever dealt with. Honest, patient, and helpful! As someone who makes a living from evaluating businesses, this was a big loss for this dealership. Do better. with. Honest, patient, and helpful! As someone who makes a living from evaluating businesses, this was a big loss for this dealership. Do better. More

I recently had an incredibly frustrating experience, and it's essential to share my experience to warn potential customers about the deceptive practices I endured. Dealing with salesperson Gilbert Perea, it's essential to share my experience to warn potential customers about the deceptive practices I endured. Dealing with salesperson Gilbert Perea, my troubles began when pressured to place a deposit on a car without clear refund terms. During my first visit, after a cumbersome process involving the manager, I was eventually able to have the refundable nature of the security deposit mentioned on the document I signed. However, it was not without resistance from Gilbert, who incorrectly insisted that it would be illegal for them to keep the deposit if I didn't buy the car—a blatantly false statement. A week later, armed with a pre-approved loan from Chase Bank, I faced further resistance. Gilbert claimed they don't work with Chase, which is absurd considering Chase being one of the major banks and that their function is to facilitate the payment process. They insisted on a credit application through Toyota Financial Services, citing a store policy. And condescendingly, they treated me as if I lacked understanding or insight, all the while insinuating that opting for a different loan term would be a wiser choice. Adding to the frustration, they persisted in playing the good cop-bad cop game, involving the manager and attempting to wear me down in the process. This, despite my clear initial mention that I was well aware of these sales tactics and found them ridiculous. These inflexible policies and lack of transparency resulted in my inability to purchase the car despite having the financing ready to go. Regrettably, the car has been sitting in their lot for a week, a testament to their incompetence. My advice to potential customers: Approach with caution, thoroughly scrutinize agreements, and be wary of their deceptive tactics and lack of integrity. Until significant changes are made, I cannot recommend them. More

No negotiations. Didn’t get two keys or even floor mats. If you want them $200 for mats,$300 for the key. We won’t be going back. Ernie Boch senior must be roll Didn’t get two keys or even floor mats. If you want them $200 for mats,$300 for the key. We won’t be going back. Ernie Boch senior must be rolling over in his grave More