Nucar Nissan of Norwood

Nucar Nissan of Norwood responded

Carly, we apologize for the frustration you're experiencing and understand your concerns. Regarding the issue with your Nissan Rogue's door lock, we've worked extensively to address it, involving both the Nissan tech line and replacing the handle and BCM. Each time the vehicle has been in for service, we've been unable to duplicate the problem, and Nissan has reviewed the data sent over. It's important to note that this issue is unrelated to the recall reprogram. While we've offered a rental car during your visits, we understand you've preferred to wait. We are committed to finding a solution and appreciate your continued patience. Please feel free to reach out directly at 866-664-6048 so we can continue working on this for you. Thank you.

Carly M responded

Thank you for your response. As I have stated multiple times, I cannot duplicate the alarm issue myself. I had my car for over 3 years with NO ISSUES, then I brought it to Norwood Nissan and left the lot with this issue, so someone that worked on my car did something to cause this alarm issue. In regards to the car rental, Nissan Norwood did offer a rental, however you forgot to mention that whatever company you use only has sedans. And as I told you multiple times, I got very sick and broke my back and fractured my lower spine. That is why I have an SUV. I cannot comfortably get in and out of a sedan without experiencing extreme pain. Unfortunately due to my health I cannot drive a sedan and you were not able to accommodate that. Also, you are not committed to finding me a solution, as your manager just called me and basically said there is nothing else they can do and they cannot really have the tech department commit more unpaid hours to my car and issue. Frankly, I am tired of your service department telling me that you did me a favor by waiving my deductible. I have been to the dealership around 11 times and taken countless hours out of my work day to bring my car to Norwood. I would like nothing more than to never come back to Nissan, but you have been unable to fix the issue cause by the service department. Finally, Nissan Norwood needs to work on their attention to detail. I went to pick up my car, you gave me back the complete wrong car. I lost complete trust in the work being done at that point. And the last time I picked up my car, I was given back my car with a razor blade on the floor of the driver's side. When I reported this to member of the service department, it was not taken as seriously as it should have been. This was extremely disappointing as someone (myself, child or pet) could have gotten hurt but the razor.

Nucar Nissan of Norwood responded

Thank you for your feedback. We’re glad to hear that Jude and our service team provided great assistance, but we’re sorry for the confusion regarding your rain guards. The rain guards installed are premium quality, but we understand your concern about them not being the factory option. We strive for transparency and want to address this issue. While normal wear and tear on accessories like rain guards can occur, we'd like to further review your situation and find a fair resolution. Please contact us at 866-664-6048 so we can discuss the best path forward. Your satisfaction is important to us, and we appreciate the opportunity to make things right.

Nucar Nissan of Norwood responded

Thank you for your review! We're glad to hear that the service was done efficiently and that the rental car was helpful. We appreciate your feedback and look forward to serving you again!

Nucar Nissan of Norwood responded

Thank you for the great review! We're thrilled to hear that Antonio provided such excellent service and communication. We’ll be sure to pass along your kind words to him. We appreciate your support and look forward to assisting you again!

Nucar Nissan of Norwood responded

Thank you for the kind words! We're glad to hear that Jude and Jim provided such attentive and outstanding service. We’ll make sure to pass along your compliments to them. We appreciate your support and look forward to serving you again!

Nucar Nissan of Norwood responded

Thank you so much for the wonderful review!

Nucar Nissan of Norwood responded

Thank you for your 4-star review! We're glad you had a positive experience with us. If there's anything we can do to make your next visit even better, please let us know. We appreciate your feedback and look forward to serving you again!

Nucar Nissan of Norwood responded

Thank you so much for the 5 star review! Your feedback means so much to our team!

Nucar Nissan of Norwood responded

We’re truly sorry to hear about your frustration, but we take great pride in providing honest and transparent service to all of our customers. It's concerning to hear your feedback, and we’d like the opportunity to understand exactly what happened. Please give us a call at 508-809-7190 so we can discuss your experience in detail and work toward resolving any issues. Your satisfaction is important to us, and we want to make things right.

Nucar Nissan of Norwood responded

Thank you so much for the wonderful review!