Nucar Honda of Norwood

I recently visited Nucar Honda of Norwood, and while my experience started off positively thanks to a fantastic salesman, it quickly took a turn for the worse due to the unprofessional behavior of the clos experience started off positively thanks to a fantastic salesman, it quickly took a turn for the worse due to the unprofessional behavior of the closing manager. The salesman was knowledgeable, friendly, and genuinely seemed to care about helping me find the right vehicle. However, when it came time to discuss pricing with the closing manager, the experience soured. The manager's attitude was dismissive, and he made it clear that the dealership had no intention of negotiating on the price, throwing out comments like, "This is the price we paid, and we ain't budgeting." This approach is not only frustrating but also feels somewhat disrespectful to potential customers. I understand that dealerships are in the business of making a profit, but there's a way to conduct business that respects the customer experience. According to their own website, Nucar Honda of Norwood claims to strive for special interactions with customers and to treat them how they wish to be treated. Unfortunately, the interaction I had with the closing manager was anything but special, and it left a lasting negative impression on me. In summary, while the sales team may have potential, the closing manager's lack of professionalism is a significant issue that the dealership needs to address. I expected a more respectful and customer-oriented approach, especially based on the values they promote on their website. More

An absolutely disgusting experience. The sales person was arrogant and rude. He was accompanying us in the car during test ride and was shouting orders were we should turn around. We pur The sales person was arrogant and rude. He was accompanying us in the car during test ride and was shouting orders were we should turn around. We purchased before cars from Boch and never dealt with such level of insolence. More

Good experience all together. Nice people and fast transaction. We got the car the same day. Nice people and fast transaction. We got the car the same day. More

I would give this dealership a 0 if I could. Sales person would not allow us to test drive the car without him, and then could only go down the road a little ways - not enough to really get a f Sales person would not allow us to test drive the car without him, and then could only go down the road a little ways - not enough to really get a feel for the car. Typical used car sales tactics where they have to talk to their manager multiple times, and they strong hold you into financing a vehicle over the weekend when banks are closed (you need a cashier's check if you are going to pay in full) or the price will go up. Multiple associates sitting around on their phones, yet I waited an hour to see the finance guy. Was told the car would be ready that week, but 2 days later was told I would have to wait until the following week. Sales person sent a rude text message, so I refused to deal with him again. There's nothing about this place that is honest. Save yourself the trouble and go elsewhere. Everyone deserves honesty. More

I strongly believe that Nucar Honda of Norwood is involved in fraudulent activities by charging customers for unnecessary repairs and deliberately missing real problems. The problem was a misfiring involved in fraudulent activities by charging customers for unnecessary repairs and deliberately missing real problems. The problem was a misfiring cylinder and the dealership charged me for fixing a loose wire, which didn't fix the issue. More

Impossible to get deposit refunded. I was told I can get a refund if I change my mind after saying I was not sure. Salesperson (Sean) assured me that I can get a refund if I changed my I was told I can get a refund if I change my mind after saying I was not sure. Salesperson (Sean) assured me that I can get a refund if I changed my mind but that I would not need to. I signed the purchase agreement. Changed my mind 24 hours later and was told I needed to pay $900 in fees incurred because I cancelled. I contacted the AG office to clarify and was told that should not be the case. I called back and was told that they were mistaken and can get a full refund. I drove there immediately to get refund. Then was told the manager on duty is not the person who signed off so I can't get refund. Sean told me ""I already knew you were going to change your mind when you asked that question." I would need to come back and there's nothing they can do about it. I left and told them I would submit a complaint to my credit card company. I forgot to ask for some names and came back to ask for everyone's name and they accused me of recording them. When they finally relented and call the "manager," he said just to issue the refund and he will deal with it tomorrow. Then they demanded the physical credit card - the same card they took a picture of yesterday. I had a picture of the credit card and I told them they have it from yesterday and they said NO I need the physical card, making me ask my husband who was working to drive down. Guess what they did when he came down with the credit card? He looked at it and typed in the credit card information so his manager can issue the refund tomorrow. I will submitting complains to the AG office, BBB about my experience. Hoping for another recession to make these car company feel the pain again - they're fat and want to make the experience as bad as possible to screw people over. Thank you, Sean, Nucar, and disappearing manager. More

Excellent car buying experience at Nucar Honda of Norwood. I wish all of my car buying experiences in the past with other dealerships had been this smooth. Ameir was a pleasure to work with. I wi Norwood. I wish all of my car buying experiences in the past with other dealerships had been this smooth. Ameir was a pleasure to work with. I will definitely return to this dealership in the future if I'm in the market for a car. More

I like the dealership, but would have liked more of a selection to choose from. Because of the shortage on vehicles, I had no choice but to settle. I purchased the Honda CRV EXL Black with gray interior. selection to choose from. Because of the shortage on vehicles, I had no choice but to settle. I purchased the Honda CRV EXL Black with gray interior. I would have preferred black interior. Other than that, I like the car. Thank you, Crystal Amoroso More

Best experience at a dealership in years. Katherine is the best , helpful and professional and caring. Katherine is the best , helpful and professional and caring. More

Traded in my 2012 Acord for a 2017 civic hatchback. Sales manager low balled trade in offer at $3k then started joking that it isn’t worth that much but then agreed to go to $4k, okay I guess. As I dri Sales manager low balled trade in offer at $3k then started joking that it isn’t worth that much but then agreed to go to $4k, okay I guess. As I drive home in the “new” care, the tire pressure light goes on - nail in tire and have to go back to dealer where it took hours to switch out a tire, way too long. Then a few weeks later, the PAINT BEGINS TO PEEL and I notice the carpeting isn’t even connected to parts of the console. I had to file complaint to Honda to get this fixed but they only fixed the paint, not the carpet. The inside of the car is very cheap, the headlights dim when you roll down/up the windows, driver window auto roll up does not work, the touchscreen is slow, and more paint peeling. I also have a timestamped photo when I bought the car that shows a cracked fog light but Honda will not fix this and will not fix the paint peeling. After all this, I think back to that comment the sales manager made about the trade in and realize I have been played by a sleazy salesman. Will never go back to this dealership or recommend to anyone. It’s also appears they put up fake 5 star reviews on Google, which is another indication this dealership is sleazy. More