Bob Tyler Toyota

Had not purchased a new vehicle in 14 years...so dreaded going through that ordeal...Jason asked questions, I gave answers and in a few minutes we were looking at new cars. Found one...we sat in the car an going through that ordeal...Jason asked questions, I gave answers and in a few minutes we were looking at new cars. Found one...we sat in the car and he explained some of the bells and whistles...then I test drove it. He explained more of the key features and I was sold. During our conversations, I had expressed my budget thoughts for monthly payment amounts, so when he came back with the numbers on the new car, it was outside that range. Since he was aware of my budget restrictions, he had worked up another option on a 2012 model. This fell into that range and after looking at that car, we came to a deal. Thanks to Jason I had a great experience and came away with a great car for a good deal. A very happy customer James C. Kilcrease More

I was dreading buying a used truck because every time I have purchased a vehicle in the past there was always some kind of problem with what the dealer was to deliver. Not in this case. The truck had som have purchased a vehicle in the past there was always some kind of problem with what the dealer was to deliver. Not in this case. The truck had some cigarette burns in the carpet below the ashtray. The salesman said they could be repaired & I would never know the difference. I couldn't believe it when I picked it up. No burns. It was repaired & you would never know it had been there. Everyone at the dealership was so helpful. I will definitely buy my next vehicle from Bob Tyler Toyota. I will also recommend them to my friends & family. Thank You! More

Our experience was a very good one, Mike Morgan was very thoughtful and helpful throughout the entire purchase. I came in not really knowing what I was looking for, but had a giant list of needs and i feel thoughtful and helpful throughout the entire purchase. I came in not really knowing what I was looking for, but had a giant list of needs and i feel like everyone of them was met. My wife and I never once felt like we were being lead towards something we didn't want or need, and we both feel like we were treated very well. We finally decided on a brand new Toyota Sienna minivan and could not be more pleased.Mike Morgan and the entire staff at Bob Tyler Toyota of pensacola helped us on every way possible and made this experience a great one, I would highly recommend them to anyone. We will definitely continue to do business with Mike and Bob Tyler Toyota in the future. More

Before the sale was mostly a good experience. Kubi was very upfront and stood behind what he said. During the sale Falicia was very nice. But that is where client service went out the window. Except fo very upfront and stood behind what he said. During the sale Falicia was very nice. But that is where client service went out the window. Except for the Tag and Title department it takes an act of congress to get a response out of either. Falicia called me back once very early on but never followed through with anything she said she would do to communicate what was going on with financing and I have left a phone message and an email that Kubi still hasn't returned. In the email I said that I wasn't getting a warm fuzzy from your company that would bring me back to you when I am ready to purchase again.... I am very big on CLIENT service but it is appears to me that it is a rare commodity in your company. More

I've been dealing with Mike Campbell since I move to Pensacola 8 years ago. I've purchase at lease 6 new vehicles for my family during that time and it all because of his professional manner and ability Pensacola 8 years ago. I've purchase at lease 6 new vehicles for my family during that time and it all because of his professional manner and ability to make you feel like your the reason that make Bob Tyler Toyota the successful car dealership that it is. That a rare trait in these times and he's to be commended for that alone. But his abilities doesn't stop there. He has a way of spreading his personality around to other employees till it becomes infectious and instead of it being another day at the office. It become more like a group of people enjoying their day and having fun while doing their job in a way that makes everyone feel good about what their doing. Would I do business with Mike Campbell and Bob Tyler Toyota? Absolutely! Regards, Captain A. B. Russell More

On July 12th I found a used 2012 Prius V at an attractive price advertised on line by Bob Tyler Toyota. I made and appointment with a salesman , Larry, to see it the next day. When my wife and I arrived La price advertised on line by Bob Tyler Toyota. I made and appointment with a salesman , Larry, to see it the next day. When my wife and I arrived Larry told us he was working with another customer, but gave us the key so we could look at the vehicle. When he finally joined us he told us the advertised price was a mistake (?) but they would honor it if we wanted the car. He made it clear that what we saw was what we would get - no second key, no touch up paint, etc. The vehicle had been washed but not detailed (still had previous owners personal items behind the back seat). After a test drive my wife told Larry we wanted the car and I asked him to evaluate our trade in and write it up. After another very long wait he returned with an offer that was 2 to 3 thousand dollars under clean trade in for our car. I attempted to counter but the manager wouldn't budge, so I told Larry I would pay them the advertised price and sell my car myself. He got a bewildered look on his face and mumbled something like " you still want it?" He rushed off and, unlike his other long visits to the manager, he was back in about 30 seconds with Verne Hilt, the general manager. Verne introduced himself, noted that we had been there " for some time" (over three hours) and then said " that vehicle has been sold". He told us some story about two managers involved, blah blah blah, and said he wanted to make this right. He led us into his office and, in order to get us to leave without making a scene, fed us a too good to be true story about finding us another used vehicle or giving us a fantastic deal on a new vehicle he would get from another dealer. Of course we have never heard from him again. There may be another issue here besides dishonesty and greed. More

Our salesman Jason was extremely patient. Even when we wanted to see multiple cars, giving him no real basis to start from, he took the time to show us and test drive what ever vehicle we wanted too. When wanted to see multiple cars, giving him no real basis to start from, he took the time to show us and test drive what ever vehicle we wanted too. When he did not have the answers to our questions, he would find them out for us. The used car sales manager Philip was a no haggle type of guy. He was able to take your input and show you the best price he was able to let the vehicle go for. With these two employees, you do not experience the head ache of buying a vehicle. Thank you for the professional and courteous experience of buying a used vehicle. Mark and Melissa More

RAQUEL BOHATKA SHOWED AWSOME PATIENCE WHILE WE LOOKED AND DROVE A VARIETY OF VEHICLES TO FIND US EXACTLY WHAT WE WANTED . IT FELT MORE LIKE DEALING WITH A GOOD FRIEND THAN A SALESPERSON AND SHE MADE THIS AND DROVE A VARIETY OF VEHICLES TO FIND US EXACTLY WHAT WE WANTED . IT FELT MORE LIKE DEALING WITH A GOOD FRIEND THAN A SALESPERSON AND SHE MADE THIS A TRULY ZERO PRESSURE BUYING EXPERIENCE. SPECIAL CREDIT NEEDS TO BE GIVEN TO MICHAEL CAMPBELL WHO WENT TO AMAZING LENGTHS IN ARRANGING FINANCING AND EVEN AFTER THE DEAL WAS MADE .....HE CONTINUED TO WORK AND WAS ABLE TO OFFER A BETTER RATE & TERM. BOTH RAQUEL & MICHAEL ARE A CREDIT TO BOB TYLER. DAN & MARY WADE More

I have been doing business with Bob Tyler for over 12 years, Mr. Verne Hilt and his staff have assisted me and my family, we have purchased several automobiles . I am a small business owner and have refe years, Mr. Verne Hilt and his staff have assisted me and my family, we have purchased several automobiles . I am a small business owner and have referred several clients and friends to this dealership. Mr .Bruce Hilt assisted me on my last purchase and my experience was pleasant as usual. Thank you , Mr. Tyler for such a wonderful dealership and staff. Lisa Simpson More

Overall experience was excellent. My sales person, Mike Morgan. I worked with the dealership to get the truck and package I wanted in a timely matter. Dealership had a similar but not exact model and color Morgan. I worked with the dealership to get the truck and package I wanted in a timely matter. Dealership had a similar but not exact model and color so they placed an order for my truck. The truck was available sooner than expected, but shipping company was able to ship truck when it became available. Mike kept me informed and up to date with all aspects of the sale. Had an install issue with the custom package, but dealership is working around my dynamic schedule to make sure I am satisfied.My Trade in value, was more then i expected and they got me deals on the truck i wasnt expecting. Overall, awesome dealership, and would highly recommend the dealership and sales person Mike Morgan. 2013 Toyota Tundra 5.7 4X4 white dbl cab XSP-X. More