Bob Tyler Toyota

When my wife and I went to Bob Tyler Toyota for the first time it was not due to good circumstances. We had recently moved into the area from Mary Esther and right before the big move into our newly purchase time it was not due to good circumstances. We had recently moved into the area from Mary Esther and right before the big move into our newly purchased house we had turned in our leased 2018 Rav4 as it's lease term just ended. We were just using my wife's 2015 Corolla.....it had only 29,000 miles on it so we knew it was going to last a long time. We were happy to be finished with the cost of the leased Rav4 and one vehicle was going to work just fine for us. Unfortunately that did not last very long. We were sitting at a red light on 90 in Milton when we were rear ended by a car that was going 50 mph. Our Corolla was totaled, needless to say. After some research we decided to stick with Toyota, but did not want to deal with the FWB location at all as every time we would pull into that dealership for routine maintenance or picking up parts that were ordered we would nearly be swarmed by the sales staff that stood outside the front door, I don't like that, never have. We decided to go with Bob Tyler Toyota. I had chatted with Alyssa on the website and she put me in touch with Craig Bullington. We parked our rental car in front of the busy showroom and were not pounced on by a hoard of sales hungry staff members.....so far so good. We sat down right away with Craig and one of the first things I said to him, respectfully, was that I had been a Master Auto Tech for 25 years out of the 33 that I had put in at dealers, and that I knew all of the tricks that a salesman could come up with and that I didn't want to deal with any shady sales tactics. Over 3 decades of working my butt off in garages kind of turned me into a man that spoke outright honestly, albeit a little blunt. Craig understood exactly where I was coming from and assured me that no shenanigans would happen. Working with Craig was a GREAT experience, the best car buying experience I have ever had. He was extremely professional yet personable and there was no haggling needed. It seemed like a very good deal for both sides after a few numbers were discussed. My wife and I felt at ease almost instantly after meeting Craig. Everything flowed nice and easy....it took a bit of time, but that is to be expected, car deals are a time consuming process. After we were done with Craig we sat down with Shelby Scarborough to get a lot of papers signed and discuss warranties, etc. Shelby was very pleasant and we felt no pressure to buy an extended warranty or tire warranty. It was very easy to come up with something that worked well for us and Shelby, like Craig, was very professional and very friendly. She made a few suggestions and we were all set!!! As I have said, I have worked at new car dealers for well over 30 years and am a bit skeptical when buying a new vehicle, even a good deal more as I am disabled. Craig Bullington and Shelby Scarborough have shown me that at Bob Tyler Toyota there is no need for my natural skepticism. Craig and Shelby work like I did all of those years.....with integrity, honesty, and genuine old fashioned kindness with customer satisfaction as the number one goal. That seems to be lacking a lot in 2020. They are TREMENDOUS assets to your business Bob Tyler, and my wife and I feel like we were treated like family which is exactly what a car dealership should do. Keep up the great work, Craig and Shelby, it is something that you do naturally, I can tell!!! See you at the first service interval, our beautiful new 2021 Rav4 will be going nowhere else for service. More

Avery Greene is hands down the best car sales person we have ever dealt with. He was kind, genuine and down to earth. His knowledge and efficiency made purchasing our new Hybrid Camry XLE completely seamle have ever dealt with. He was kind, genuine and down to earth. His knowledge and efficiency made purchasing our new Hybrid Camry XLE completely seamless. Shelby in the finance department is an absolute gem and she was a complete powerhouse in getting us a deal we where very pleased with. And best of all we where in and out quickly. There wasn’t a whole lot of sitting around and waiting. Sean, the general manager, was very kind and professional. All in all we are very pleased and recommend Bob Tyler Toyota without hesitation. More

Stacey Conley at Bob Tyler Toyota has made my car buying experience super easy. Great communication and answered all my questions. I would definitely refer them to other friends and family experience super easy. Great communication and answered all my questions. I would definitely refer them to other friends and family More

Andres goes above and beyond for his clients. I experienced some fairly complex issues for each of 2 service experiences, and both times Andres handled the service experience professionally, effect experienced some fairly complex issues for each of 2 service experiences, and both times Andres handled the service experience professionally, effectively, and efficiently. What would be a headache for either service manager and/or client is a seamless and well-executed performance from Andres. Kudos to him. More

Tony and Stacy were very professional and helpful.Both are at the top of their profession.Follow up phone calls were well appreciated! I will definitely refer this first class dealership to friends and f are at the top of their profession.Follow up phone calls were well appreciated! I will definitely refer this first class dealership to friends and family. sincerely,James b. Craft More

Service may be fair but the fact that they let my partner sit for over an hour to wait for a shuttle along with 10 other customers while the shuttle took the BOSS to the airport is unacceptable! No loaner o sit for over an hour to wait for a shuttle along with 10 other customers while the shuttle took the BOSS to the airport is unacceptable! No loaner offered. Will not be buying a truck there as I intended or further service for our vehicle. Putting the boss man above paying customers so he can roll to the airport is unacceptable. More

Unethical business!This car dealer trick me to pay a Unethical business! This car dealer trick me to pay a lot of money only for the A/C. However after 3 times of paying for my A/C about $2,500 someth Unethical business! This car dealer trick me to pay a lot of money only for the A/C. However after 3 times of paying for my A/C about $2,500 something. Now the coolant is all over inside my car instep of going out. None of them is respond for the problem. The worse car dealership ever!!! Also Most of them not friendly as all since I am foreigner! More

Returned my brother’s 2020 Camry with 800 miles due to terminal brain cancer. He traded his 2029 Hilander for it. The dealer barely gave my brother’s wife payoff, for it, even though the trade in price a terminal brain cancer. He traded his 2029 Hilander for it. The dealer barely gave my brother’s wife payoff, for it, even though the trade in price at Kelly Blue Book was at least $2,000 more. They took advantage of his awful situation, first when he made his trade and a horrible deal and then again when we took it back. They are all about making the most hey can. Totally about profits. I would NEVER recommend the car dealer. In fact, I’ll never buy a Toyota again after this experience! More

We just baught our second vehicle from Bob Tyler and it was a great experience. Stacey Conley was very helpful and layed back. He worked very hard to save us money and got us in a nice 2020 pickup. Thanks was a great experience. Stacey Conley was very helpful and layed back. He worked very hard to save us money and got us in a nice 2020 pickup. Thanks Stacey you rock. More

I bought a used Toyota 4 Runner from Bob Tyler Toyota and was shown on the service record that they had changed the timing belt before offering it for sale. Belt gave way within 2,000 miles causing substant was shown on the service record that they had changed the timing belt before offering it for sale. Belt gave way within 2,000 miles causing substantial damage and Bob Tyler Toyota refused to stand behind their work. When I got Mr. Tyler on the phone it became clear he was a crook and a liar. More