Bob Tomes Ford - Service Center

beware of this dealer very dishonest my daughter that is only 20 years old had her 2016 ford fusion at bob tomes ford not by her choice it was sent there by another dealer the car was ru my daughter that is only 20 years old had her 2016 ford fusion at bob tomes ford not by her choice it was sent there by another dealer the car was running just had a coolant leak bob tomes ford called us and told us that it will cost $5500 to repair the car we told theme not to do anything then they told us the engine was apart and parts are in the trunk and we need to tow it home and the check out charge is $1700 just to remove the cylinder head we were very shocked by the charge we did not approve any repair we called 3 other local ford dealerships they told us that the tear inspection for the head is only 3.5 labor hours $375.00 we refused to pay the$1700 we called bob tomes 5 times to speak to the owner he never returned our calls we found out that her car was sold in an auction February the 3rd so think twice before you do business with this dealer collin county tax office told me that this was not legal they had no record that bob tomes filed anything with theme More

Negative 5 Stars!!!!!!!!! Worst service department in the world. Purchased a new 2019 F350 Lariat with all the extra warranties. At 4,000 miles the A/C blew hot air. At around 7,000 miles I was finally able world. Purchased a new 2019 F350 Lariat with all the extra warranties. At 4,000 miles the A/C blew hot air. At around 7,000 miles I was finally able to take it in. After having it in for 5 days Ivan calls me to tell me nothing is wrong with it. I told him they need to look again. He called back to tell me the mechanic, if you want to call him that, had found a leak. Yet before nothing was wrong. 1200 miles later the A/C is blowing hot air again. They want me to bring it back to see what's wrong when the obviously didn't fix it right the first time. Sub par service?????? Do not buy or get service work done here. Because of this dealership I will never buy another Ford again. Most expensive piece of crap I've ever purchased. They are only interested in taking your money and don't follow thru with service. Service is what keeps your customers. You would think they knew this but they do NOT care about there customers. More

Just DON'T! Just DON'T People! Go anywhere else. I didn't buy my F150 here because every time I've tired to trade here the whole experience was so shady, I just l Just DON'T People! Go anywhere else. I didn't buy my F150 here because every time I've tired to trade here the whole experience was so shady, I just left. However it is the closest Ford dealer to me. So when I suddenly had sensor lights (plural) come on, I took it in, and asked for an oil change as well. My truck is a 2019. I've made 5 payments on it. When they found out I didn't purchase my truck there, their attitude changed real quick and I could tell I had been moved to the back burner. THEY HAD MY TRUCK 5 DAYS. They told me a mouse chewed some wires and that was what was happened to make the lights come on. They didn't have a loaner or demo I could use, but would call enterprise for me to RENT a car. No thanks. They also told me I didn't have any Ford Pass points on my app so I had to pay for the oil change as well as an entire new wiring harness. $502. At this point, I just wanted my truck back, I was tired of the run around I was getting everyday I called to check on the status of my truck. Well, 2 weeks later my check engine light came on. I read on a Ford Forum where you can go to auto zone to have the codes read for free, which I did and they were great. When I came home with the codes, my husband popped the hood and guess what, NO NEW WIRING HARNESS! There was a ton of black tape where they jerry-rigged my wires, but they didn't put in a new harness. So what did I pay $502 for? Did they even change my oil?? I wasn't going to write a review on this place (I didn't do their survey either) because I try to be a positive person. Ya know.... if you don't have something nice to say, be quiet..... but when I saw all the black tape where they had spliced my wires, it was the last straw. Don't go there people. Save yourself the trouble. I do love my F150 though. More

Easy Peasy! Jeff and Greg Griffin made my car purchase a breeze. They were responsive, attentive, and had things ready. The usual 6+ hours experience of hagglin Jeff and Greg Griffin made my car purchase a breeze. They were responsive, attentive, and had things ready. The usual 6+ hours experience of haggling and buying a car was greatly reduced but their efficiency and eagerness to sell. They were able to meet my price! Thankful for these nice gentlemen! More

In and Out Thank you Bob Tomes for getting me in and out for The Works so I was safe on my unexpected next day drive to St. Louis for the birth of my grandson. D Thank you Bob Tomes for getting me in and out for The Works so I was safe on my unexpected next day drive to St. Louis for the birth of my grandson. During my brief wait I was treated to their always pleasant customer waiting area for some refreshments. To top it off my car was returned to me freshly washed! More