Bob Tomes Ford - Service Center

Joe Bass took super good care of me when I came to Bob Tomes Ford! Tomes Ford! More

Andy was outstanding along with George (picked me up to take me there). I used to drive to Rockwall for service. But last two visits there were over the top. I highly recommend you guys. Matter of fact I j take me there). I used to drive to Rockwall for service. But last two visits there were over the top. I highly recommend you guys. Matter of fact I just did this morning. Thanks, Jeff More

Terrible , worst experience ever. Never ever will I buy anything from Bob Tomes or Ford ever again. I started to write a long explanation of my experiences there but what’s the point Never ever will I buy anything from Bob Tomes or Ford ever again. I started to write a long explanation of my experiences there but what’s the point ? Nothing will change and they really don’t care anyway. Bob Tomes himself doesn’t have any pull or say so with Ford Customer Service . I got that info directly from the service manager. It’s Fords Customer Service that really made my mind up to NEVER buy another Ford product. Bob Tomes service and Daniel Suarez are the reason I’ll never buy anything from a Tomes dealership ever again….. Sorry Brandon. My advice….. stay away. They dropped the ball repeatedly, Daniel Suarez had no clue how to return a phone call and the service dept can’t repair your truck even when you give 7-8 attempts to do and you still can’t drive more than 5 miles down the road without immediately turning around and taking it back. I’m sure they call and ask me to take this review down because it “ hurts them financially “ Cody , Chase and Daniel know who I am…. We’ll not Daniel - he doesn’t return phone calls, he’s a xxxxx! More

My service advisor Andy Truong did an excellent job servicing my Ford F150 Platinum. He was waiting for me to show up on the service drive and had my truck ready right on time. Excellent service wrigh servicing my Ford F150 Platinum. He was waiting for me to show up on the service drive and had my truck ready right on time. Excellent service wrighter. More

This is my first time coming into the dealer for service. I was ready for the fact that it's more sales pitch than service. When I said that I didn't buy the care from them, they didn't really seem to care I was ready for the fact that it's more sales pitch than service. When I said that I didn't buy the care from them, they didn't really seem to care that I was there. They told me the price of an oil change was one thing, but then right on the screen was the regular oil change for half the price. I know they upsell, but it that felt dishonest above that. Now I'm still sitting here, after close to 2 hours, waiting for an oil change and the sales person/service person comes to me and says they are backed up and it will be longer. If it gets better, I'll update my post, but I'm not expecting much. Go to a good honest repair shop, the idea that a dealer is better is just silly. More

Last Thursday I stopped in to get an oil change without Last Thursday I stopped in to get an oil change without an appointment. I was prepared to wait but as he has done many times before Hunter came thro Last Thursday I stopped in to get an oil change without an appointment. I was prepared to wait but as he has done many times before Hunter came through. I was able to get a Works package completed in a decent time and they even allowed me to use a space for a conference call I had forgotten about. I love that Hunter is my advisor because he always explains things thoroughly and let's me know what's urgent and needs to be fixed immediately or what's coming down the pipline. And although Casey (my previous advisor) is in a different position he always takes a few minutes to stop and ask how things are going and if I need anything... Thanks Hunter (and Casey) for the A-1 service!! I appreciate y'all!!! More

Had an amazing experience here! I took my Ford Explorer in for some alignment issues that turned out to be more serious than I realized. Cody not only swiftly (and accurately) diagnosed the problem, but he in for some alignment issues that turned out to be more serious than I realized. Cody not only swiftly (and accurately) diagnosed the problem, but he was able to secure a great price and arrange a ride home for my daughter and I. They even finished the repairs faster than expected, and we were back on the road by that evening. More

I had a very good experience. They were very nice and worked with me to get a deal done. Jose was a great salesman who went above and beyond. The finance guys were also very kind and helpful. I would rec worked with me to get a deal done. Jose was a great salesman who went above and beyond. The finance guys were also very kind and helpful. I would recommend this dealership to anyone. More

Great service Great experience every time, have bought 12 vehicles over the years and will continue to use this group. Bob Tomes has been outstanding in service an Great experience every time, have bought 12 vehicles over the years and will continue to use this group. Bob Tomes has been outstanding in service and gets us the best price . More