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100 Reviews of Bob Tomes Ford - Service Center
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June 13, 2023
Very unhappy poor customer service from ANDY, he was in a rush, negative and not explained or not sure if Bob tomes changed the way how they treat their customers, been long time customer abd bought 3 cars h rush, negative and not explained or not sure if Bob tomes changed the way how they treat their customers, been long time customer abd bought 3 cars here More
by HUERTA1
Verified CustomerEmployees Worked With
Service oil change department (Andy)
June 12, 2023
I was treated well, even though all the repairs were not completed. They will let me know when they have a vehicle I can drive. Then they will be able to complete the repairs. The air conditioner needs to b completed. They will let me know when they have a vehicle I can drive. Then they will be able to complete the repairs. The air conditioner needs to be checked still as well as finding out why my reverse sometimes doesn't work. More
by JEFFLAN
Employees Worked With
I worked with Ivan in the service department.
June 12, 2023
Larry was informative, honest, and patient with my truck situation and was able to get a warranty repair done in the timeframe he predicted. I actually had no idea the suspected issue was still covered und situation and was able to get a warranty repair done in the timeframe he predicted. I actually had no idea the suspected issue was still covered under my power train warranty and he educated me on how the process would work. We had a family trip planned for the weekend and he and the team completed it by Friday to send us on our way. Communication was solid and I received updates and return phone calls every time. I’ve had nothing but good experiences at Bob Tomes and will continue to get my truck serviced there. Thanks y’all! More
by Rob C
Employees Worked With
Larry Nelson
June 12, 2023
I come to dealership for oil change because dealerships have not pushed product down my throat like jiffy lubes. This time you tried adding on over $200 of junk when I said just oil change. Truck has 16k m have not pushed product down my throat like jiffy lubes. This time you tried adding on over $200 of junk when I said just oil change. Truck has 16k miles…. More
by Matt
Employees Worked With
No idea
June 12, 2023
I went in for an oil change on a Saturday morning and got right in. They also let me know I had a recall that I was not aware of and they could take care of as well. The service I received was great and the right in. They also let me know I had a recall that I was not aware of and they could take care of as well. The service I received was great and the work was completed in a couple of hours. My experience with Bob Tomes Ford has always been exceptional! More
by scott_prince
Employees Worked With
AMorris
June 12, 2023
Provide excellent service and advise on preventable maintenance. Adviser Larry Nelson is always on point with putting the customer satisfaction first. maintenance. Adviser Larry Nelson is always on point with putting the customer satisfaction first. More
by Mathis Cummings
Employees Worked With
Larry Nelson
