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Bob Tomes Ford - Service Center

McKinney, TX

4.5
99 Reviews

99 Reviews of Bob Tomes Ford - Service Center

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June 12, 2023

I was treated well, even though all the repairs were not completed. They will let me know when they have a vehicle I can drive. Then they will be able to complete the repairs. The air conditioner needs to b More

by JEFFLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with Ivan in the service department.
Jun 12, 2023 -

Bob Tomes Ford responded

JEFFLAN, thank you for sharing 5-stars! We're happy to hear our team treated you well! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

June 12, 2023

Excellent customer service that did what they said they would. A dealership you can count on for service More

by Bbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Hasik
Jun 12, 2023 -

Bob Tomes Ford responded

Bbrown, thank you for sharing 5-stars! We're glad to hear our team provides excellent customer service! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!

June 12, 2023

Larry was informative, honest, and patient with my truck situation and was able to get a warranty repair done in the timeframe he predicted. I actually had no idea the suspected issue was still covered und More

by Rob C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Nelson
Jun 12, 2023 -

Bob Tomes Ford responded

Rob, thank you for sharing 5-stars! We're pleased to hear Larry is informative, honest, communicative and patient! We appreciate your endorsement and look forward to serving you additionally in the future! Best wishes!

June 12, 2023

Great, people were friendly and helpful 👍. Explain everything about what was happening and how it was going. More

by gflodene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Bass
Jun 12, 2023 -

Bob Tomes Ford responded

gflodene, thank you for sharing 4-stars! We're happy to hear our team is friendly and helpful! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

June 12, 2023

I come to dealership for oil change because dealerships have not pushed product down my throat like jiffy lubes. This time you tried adding on over $200 of junk when I said just oil change. Truck has 16k m More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
June 12, 2023

I went in for an oil change on a Saturday morning and got right in. They also let me know I had a recall that I was not aware of and they could take care of as well. The service I received was great and the More

by scott_prince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AMorris
Jun 12, 2023 -

Bob Tomes Ford responded

scott, thank you for sharing 5-stars! We're glad to hear our team always provides an exceptional experience! We appreciate your endorsement and look forward to serving you additionally in the future! Best wishes!

June 12, 2023

Good pricing. Quick service for the most part. Friendly people. I would recommend to my friends. More

by DAMONELIOTHARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brodie
Jun 12, 2023 -

Bob Tomes Ford responded

DAMONELIOTHARRIS, thank you for sharing 5-stars! We're pleased to hear our team is friendly and earned your recommendation! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!

June 12, 2023

Provide excellent service and advise on preventable maintenance. Adviser Larry Nelson is always on point with putting the customer satisfaction first. More

by Mathis Cummings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Nelson
Jun 13, 2023 -

Bob Tomes Ford responded

Mathis, thank you for sharing 5-stars and noting a great experience with advisor, Larry Nelson! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

June 11, 2023

Very knowledgeable and great to work with! Will definitely continue to do business with Bob Tomes. More

by zo1coleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikel
Jun 11, 2023 -

Bob Tomes Ford responded

zo1coleman, thank you for sharing 5-stars! We're glad to hear our team is knowledgeable and great to work with! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 11, 2023

I take my truck to oil change n a was messed up I almost losses my truck all the oil came out the next day now I have to ask my daughter for her car because I can't use n I don't know if More

by Cristinayogi
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett Breen
Jun 12, 2023 -

Bob Tomes Ford responded

Christinayogi, we apologize that your vehicle experienced issues after having an oil change. We passed your note along to our leadership and our team is trying to locate your contact information based on your username so that we can reach out to to discuss your frustrations and work to better serve you. Unfortunately, we are struggling to find a match in our system. We invite you to reach our Service Manager, Hunter Hasik at hhasik@bobtomesford.com or (214) 544-5130 directly. Hunter has read your note and standing by to assist. We look forward to resolving outstanding issues and better serving you moving forward. Talk soon. Best wishes!