Back

Bob Tomes Ford - Service Center

McKinney, TX

4.6
115 Reviews

115 Reviews of Bob Tomes Ford - Service Center

Sort by
August 20, 2025

My service manager was very helpful answered all my questions and did all I requested for my car service. Excellent! More

by jcliffw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Morris
Aug 20, 2025 -

Bob Tomes Ford responded

jcliffw, thank you for sharing 4-stars! We're pleased to hear our team is helpful and answered all of your questions! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

August 06, 2025

Luke was very helpful in the service department getting my truck serviced. Also made it very easy with the extended care plan so I didn’t have to worry about that as he looked it up for me. More

by Pmpetit16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke (Last Name)
Aug 06, 2025 -

Bob Tomes Ford responded

Pmpetit16, thank you for sharing 5-stars! We're glad to hear Luke is helpful and provided an easy experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

August 04, 2025

It was a pleasure working with Ethan and Jonathan in the Service Department. The entire experience far exceeded my expectations. Everything promised was delivered, and I received a full report of all work p More

by Ford Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan, Jonathan
Aug 04, 2025 -

Bob Tomes Ford responded

Ford Fan, thank you for sharing 5-stars! We're glad to hear Ethan and Jonathan are a pleasure to work with and earned your continued business! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

August 02, 2025

Great service. Dropped my truck off for a oil change and a few recall notices More

by Aaroncattaway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Aug 03, 2025 -

Bob Tomes Ford responded

Aaroncattaway, thank you for sharing 5-stars and noting our great customer service during your oil change and recall service! We appreciate your praise and we look forward to serving you additionally next time. Thanks again!

July 12, 2025

These folks are excellent people people, they really went the extra mile to make sure we got what we wanted at an acceptable price and terms. Enoch in sales, backed by Dan in management proved to be a great More

by Carlton Griffis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enoch, sales and Dan, management and the gentleman who worked the closing financials and warranty support.
Jul 12, 2025 -

Bob Tomes Ford responded

Carlton, thank you for sharing 5-stars and noting Enoch, Dan, and Drew worked as a team to provide a great experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

July 01, 2025

Luke was great helping me with my car needs and very kind getting my car and explaining More

by ervelezh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
Jul 01, 2025 -

Bob Tomes Ford responded

ervelezh, thank you for sharing 5-stars! We're glad to hear Luke is helpful, kind and explanative! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

June 19, 2025

Quick service. Good explanation of services. Helpful staff and clean facilities. Would recommend to anyone. More

by Jlarkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Daniells
Jun 19, 2025 -

Bob Tomes Ford responded

Jlarkin, thank you for sharing 5-stars! We're glad to hear our team is explanative and helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 19, 2025

Took my under-warranty mache in to have them check out the oem charger that started flashing a yellow warning light. Took them over 2 weeks to get me scheduled with loaner and then it took them 4 days to More

by Warranty Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon
Jun 19, 2025 -

Bob Tomes Ford responded

Thanks for taking the time to share your experience. Unfortunately, without your full name, we have no way to reach out and connect. We’re glad the defective charger was ultimately replaced under warranty, but we completely understand how frustrating the delays, oversight with the charging cord, and lack of basic courtesy touches like windshield fluid and a car wash must’ve been. That’s not the level of care we aim to provide. Hunter Hasik, our Service Director, would like the opportunity to review your visit more closely and work to make things right. He’s looking into the situation and can be reached directly at hhasik@bobtomesford.com or (214) 544-5130. We appreciate you checking things before leaving and bringing this to our attention. Talk soon. Take care!

June 12, 2025

I had service done on my Bronco today and it was an OUTSTANDING customer experience. When I pulled into a full service bay, I was immediately acknowledged. Then Logan Soleimani came, got my informati More

by ron.olsonplano
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Soleimani
Jun 12, 2025 -

Bob Tomes Ford responded

Ron.olsonplano, thank you for sharing 5-stars and noting that your service visit for your Bronco was oustanding! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

May 30, 2025

Jonathan did a great job of keeping me informed from start to finish. Thank you. More

by Campeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
May 30, 2025 -

Bob Tomes Ford responded

Campeon, thank you for sharing 5-stars! We're glad to hear Jonathan kept you informed! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

1
...