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Bob Tomes Ford
McKinney, TX
1,431 Reviews
At Bob Tomes Ford in McKinney, just minutes from Dallas, Frisco, Prosper, and Plano, we hope to provide the best shopping experience for your next Ford car, pickup truck, or SUV. Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves. We can't wait to meet you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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November 12, 2012
We were in the market for a Mustang. Found one we liked, negotitated and agreed on a price to include a Reverse Assist Mirror addition. We signed our offer like that, the salesman went off to talk to the Ma negotitated and agreed on a price to include a Reverse Assist Mirror addition. We signed our offer like that, the salesman went off to talk to the Manager and came back, said we had a deal. My husband and I filled out the finance paperwork and left to get our trade-in car. When we came back the mustang was pulled up to the showroom door, they took our trade-in and began preparing the paperwork. At this point, we'd been working with them for about 4 hours. And everything seemed to be OK. After another 30 mins or so, the salesman brought the paperwork to his desk and told us that everything was ready except that the manager had decided they wern't going to include the Reverse Assist Mirror. The agreement we had signed was lined through and they'd written "Does not include reverse assist mirror". This is about a $450 dollar add-on. So we told the salesman that it wasn't what we'd agreed to and asked him to go find out if his manager wanted to lose the sale for $450. He came back and said the manager wouldn't budge. We didn't buy the car. This is almost a bait and switch approach to car sales and I would caution anyone who tries to work with this dealership to be very careful. We certainly won't be back. Note to the dealership - if they hadn't agreed to the add-on to begin with, we'd probably still have bought the car. The fact that they agreed to a written offer and then changed at the last minute is what killed the deal. Not an eithical way to do business. More
by Marco1tx
Employees Worked With
Paul
