Bob Tomes Ford

Just BAD What a HORRIBLE dealership!!!!!! So unorganized! They could even find The card with my door code on it so the guy gave me two and said to me, "don't w What a HORRIBLE dealership!!!!!! So unorganized! They could even find The card with my door code on it so the guy gave me two and said to me, "don't worry one of them will work", What about the vehicle that I just took one from? Then they gave me two different keys to my $70K truck and said, "Oh well we can get you another one made, it will only take a couple of hours, come back another day". So not being very smart, I did, THREE TIMES! no one could help me and the last time I was told, "Well if you don't have a paper IOU from us we wont make you one!" the other two times I sat around for 30 minutes to an hour before someone told me, "Oh the guy is not working today, you will have to come back when he is here." WHEN THE HECK IS THAT!!!!????? seems like never!! More

Very Pleasant Buying Experience I have driven a luxury car./suv for six years, and I decided it was time to stop spending unnecessary money. I was debating between a Chevrolet Malibu I have driven a luxury car./suv for six years, and I decided it was time to stop spending unnecessary money. I was debating between a Chevrolet Malibu and Ford Fusion. Both cars drove well; however, the customer service received at one dealership far exceeded the other. My salesman, Andy Pham at Bob Tomes Fords, was truly amazing from the moment we met. I applied for Ford credit online, was called immediately afterwards by Andy to setup an appointment to select and test drive my car. After our phone call Andy followed up with a text message and email. I selected the Ford Fusion Titatinium online, and Andy had the cars ready when I arrived. I couldn't believe how well equipped the Fusion is. This car far exceeds my imagination, and it is truly amazing plus fully loaded. I admit there is a learning curve as the hybrid is a computer but there are training classes available, and I can call Andy at any time. He is always most helpful and he has even come to me once when I was haviing problems understanding how to start the car; it seems I had it in a slope position (this is a part of that learning curve I mentioned). From the time I arrived at Bob Tomes to test drive my car until I completed my paperwork, I was out of the door in less than two hours. Fantastic! How's that for truly outstanding customer service? Andy has definitely earned me as customer for life. More

Service Review only Waited 7 days for a service apt. Finally dropped car off on day 1. Day 3, I call and they tell me they MAY be able to have someone look at it. Really? Waited 7 days for a service apt. Finally dropped car off on day 1. Day 3, I call and they tell me they MAY be able to have someone look at it. Really? I get it, they are busy but why take in cars that you can't service in a reasonable time? I felt they were greedy. I can't do without a car when it is sitting at the dealer day after day just waiting. Finally told me I needed a part with a 3-day order time. Today is day-7 and they still haven't called. Bad service all around. More

Family Owned and operated I went to Bob Tomes Ford for the family owned business environment and thats what I got. Gil Mcdaniel helped me buy two vehicles from there the last f I went to Bob Tomes Ford for the family owned business environment and thats what I got. Gil Mcdaniel helped me buy two vehicles from there the last few months and he made the car buying experience very easy. I wasn't yanked around like a typical car buying experience and I appreciated that. I will definitely be coming back any time I need a new vehicle. More

Fantastic Experience and will always come back! This is the second purchase I have made at Bob Tomes Ford! Dan the Man is a great salesman and got us a fantastic deal! This is the second purchase I have made at Bob Tomes Ford! Dan the Man is a great salesman and got us a fantastic deal! More

Two thumbs up! Best car buying experience on a new vehicle in a long time. First time at this dealership and will be back for a new F250 very soon. Best car buying experience on a new vehicle in a long time. First time at this dealership and will be back for a new F250 very soon. More

Domestic Yes, Foreign No! This is a Dr. Jeckyl, Mr. Hyde kind of review. Sales - RIchard Hager - wonderful to work with. I purchases a 2011 F150 - great price, great transacti This is a Dr. Jeckyl, Mr. Hyde kind of review. Sales - RIchard Hager - wonderful to work with. I purchases a 2011 F150 - great price, great transaction. Supplied a new 2nd key, because original was misplaced. I also purchased a 2009 Acura, MDX. On the day of purchase, the "check engive oil" light came on. Bob Tomes agreed to look at it, and provided a rental car. Here it is 4 days later, and I have no indication on wha the issue is.. Waiting to hear from them. More

Best experience ever Great service, and great people they just make me feel so good this time buying my new car, I don't have very good experiences from the past, with oth Great service, and great people they just make me feel so good this time buying my new car, I don't have very good experiences from the past, with other dealers but Bob toms ford get everything easy, quick and awesome, definitely they gain another customer for life and sure I'll recommend them, my sales person Earl!!!!! More

Best in Texas, heck US! I leased a Ford F-150 from Bob Tomes in 2013, and wanted to get a liner and cover. For my 1st lease I was upside down and they were very willing to g I leased a Ford F-150 from Bob Tomes in 2013, and wanted to get a liner and cover. For my 1st lease I was upside down and they were very willing to go above and beyond. I had a year left and decided to see if I could turn in early and upgrade rather than just get a cover and liner for the truck I would most likely return in a year for a better model. I emailed exactly what I was hoping to accomplish and with my range. When I arrived they already had the truck pulled up and ready, with the terms. I got all I wanted and more and while waiting for finance they all checked on me and Chase talked fishing with me for a great while. I will never go to another dealership and no matter who you deal with, Butch, Chase, Johnny, Brian...anyone they will make you feel important and aren't your typical 'what you want is impossible unless you spend alot more dealerships.' James, who is ordering the cover, heard I wanted it sooner and even called around to see if they had any backouts of the model/color I needed to get it done sooner! Love Bob Tomes!!!! More

The right place Bob Tomes Ford is near my neighborhood and off and on I stopped there to look at new pickups. It was finally time to replace my 13 year old F150. Aft Bob Tomes Ford is near my neighborhood and off and on I stopped there to look at new pickups. It was finally time to replace my 13 year old F150. After shopping around for almost 2 months, starting and ending at Bob Tomes, and 4 failed deals later at other dealers I purchased my new truck at BTF. My wife and I worked with Chase and had a great car buying experience. Nothing pushy, no holding your car keys on the trade in, no bait and switch tactics. Just a fair price, good value on my trade in, and great customer service. I see a long term relationship for us at Bob Tomes Ford. More