Bob Tomes Ford

Buen trato Un placer hacer negocio con Carlos Venavides. Exelente servicio Bolberia a hacer trato con ellos Venavides. Exelente servicio Bolberia a hacer trato con ellos More

It isn't often that you can write a five star review when it comes to a car buying experience. Buying a truck was that rare experience. I was put into contact with David Hooks when I inquired about a truck it comes to a car buying experience. Buying a truck was that rare experience. I was put into contact with David Hooks when I inquired about a truck. He was quick to follow up with me, and answered all of my questions. I was so confident in him that I make a 3 1/2 hour drive to take a look. I got there as they were unlocking the doors for the day. Dave already had the truck pulled around and ready to go. From test drive to walking out the door it took roughly three hours. The fastest time I have ever purchased a vehicle. Brandon Cook in finance was great as well. He explained the terms of the warranty coverages available and the terms of my loan and I was out the door and back on the road. You can feel confident that you will get top dollar for your trade and pay a fair price for a vehicle from Bob Tomes. Thanks Dave and Brandon for getting me into the truck I have been waiting a long time to buy! More

Bob Tomes lost my respect and trust based on their handling of my F150 purchase. For any of you other lightning reservation holders out there who think they are handing out orders based on timestamps handling of my F150 purchase. For any of you other lightning reservation holders out there who think they are handing out orders based on timestamps and order numbers -- know that Bob Tomes picked 25 of their buddies to jump the line ahead of you no matter where you were in line. They were very reluctant to admit that they did this -- obviously because they know how jacked up it is: I was originally told that they did allocations purely based on timestamp. After some pressing they then lied and said that Ford HQ sent them a list of 25 customers to prioritize and that it was out of their hands (a ridiculous claim!), Finally after some pressing they admitted that they actually picked 25 people of whoever they wanted. Then they tried to say that these "prioritized" customers had no bearing on who actually got allocations...also a ridiculous premise because when pressed further they admitted that all allocations they got this year went to those "prioritized" customers. If you are going to spend serious money on a new car, pick a dealership that does the right thing. Even if they don't do the right thing...don't give your money to someone who lies about it. More

I think Kevin Abram made my purchase very easy. Being a first time buyer , he made my purchase pretty simple by letting me know all the specs and details and price details. He’s the best. first time buyer , he made my purchase pretty simple by letting me know all the specs and details and price details. He’s the best. More

For a company that values "transparency," business practices were dishonest to say the least. First they took my driver's license without asking me. When I asked for an appraisal on my car, they used practices were dishonest to say the least. First they took my driver's license without asking me. When I asked for an appraisal on my car, they used 'old fashioned' tactics such as, "we'll get that out for you right now" and held the information hostage to keep me at the dealership longer. They finally shook my hand and bid farewell without giving me an official price. I requested to talk to a director and fill out a survey but have cut off communication with me. More

Great service, FAST and EASY!!! In and out in less than 1 hour getting our 2021 Ford Expedition. Worked with Kevin, he found us our car, (it was an order that was coming in), and when it arrived, came in, 1 hour getting our 2021 Ford Expedition. Worked with Kevin, he found us our car, (it was an order that was coming in), and when it arrived, came in, did the paperwork, no dilly-dallying around, and left with our ride in less than an hour! More

I think Kevin Abrams did an excellent job showing me the truck for me. He was very attentive to what I was looking for. truck for me. He was very attentive to what I was looking for. More

My service advisor Andy Truong did an excellent job servicing my Ford F150 Platinum. He was waiting for me to show up on the service drive and had my truck ready right on time. Excellent service wrigh servicing my Ford F150 Platinum. He was waiting for me to show up on the service drive and had my truck ready right on time. Excellent service wrighter. More

I hate to leave negative reviews because it could have just been a one time thing or just a bad day for that one person, but this was the worst experience I have ever had at a dealership. I explained what just been a one time thing or just a bad day for that one person, but this was the worst experience I have ever had at a dealership. I explained what I needed for my trade in and they offered half what other places had already offered. Then after getting somewhat close, I still said no because it isn’t what I needed, their salesman decides it’s a great time to insult my integrity. Started saying I agreed to this and that, which never happened, then says “so mans word doesn’t mean xxxx now, huh?” Insulting people and talking down to them isn’t a great sales tactic, don’t know why he thought that would work. The initial salesman was great but when this guy came over, it was all downhill from there. I assume he was the sales manager but don’t know for sure, just the guy with the hand and neck tattoos that came over after the salesman. The new car director tried to fix the issues as I was leaving but after being insulted by somebody, I will never return to this dealership for anything in the future. I’ve brought my other Ford there and the service department was great but this dealership will never earn my business after this experience. More