Bob Tomes Ford

Bob Tomes Ford Dealer went above and beyond to make the of buying my third Ford great experience. Isaiah was amazing on the sales side and his knowledge of the product. Jerry is the sale office was easy of buying my third Ford great experience. Isaiah was amazing on the sales side and his knowledge of the product. Jerry is the sale office was easy deal with and wanted to make sure you got the deal you needed on the vehicle. The Finance department with Tommy was breeze as he knows the process and what adds you need to protect you new ride. Chase the sale director made sure any concerns were handled in professional manner. This sales team is top notch in all regards. They truly want you to have a five star experience through the whole process. They will have my car business for life. I would check them out before you check out the other Ford dealerships in DFW you will not be disappointed you did. More

Super dealership to work with. Chris Sims helped me find the perfect pre-owned car. Everyone is very professional and helpful, I will purchase from Bob Tomes again! Chris Sims helped me find the perfect pre-owned car. Everyone is very professional and helpful, I will purchase from Bob Tomes again! More

Was having a problem getting my Lincoln serviced. Jovanni, the service manager, reached out to me and asked what he could do to make it right. He took care of my issue and was in constant communicati Jovanni, the service manager, reached out to me and asked what he could do to make it right. He took care of my issue and was in constant communication while we waited for a specific part. I appreciate his reponse and the way he handled my frustration. More

Was having issues with a recall on my Raptor, had it addressed by the service manager. He was very attentive and helpful. Addressed all the issues and went beyond to see that all components were in work addressed by the service manager. He was very attentive and helpful. Addressed all the issues and went beyond to see that all components were in working order. Appreciate the fact that contact was made daily to update. This is how customers should always be treated after spending $$$ on a purchase. Thank you for your consideration! More

Joe Bass took super good care of me when I came to Bob Tomes Ford! Tomes Ford! More

I had appointment with Tenner Nguyen 5/26/22 and he didn’t show up. This was very unprofessional. I have had Ford’s for several years but I will not be using this dealership. didn’t show up. This was very unprofessional. I have had Ford’s for several years but I will not be using this dealership. More

I went to Bob Tomes Ford with the intention of looking at a used F150. I met with Lance Thieu and ended up buying a 2022 F-150 Platinum. I'm very pleased. Lance is a great guy. Very helpful. Very knowledgeab a used F150. I met with Lance Thieu and ended up buying a 2022 F-150 Platinum. I'm very pleased. Lance is a great guy. Very helpful. Very knowledgeable. Very responsive during and after the sale. I highly recommend Bob Tomes Ford and I highly recommend Lance. More

Andy was outstanding along with George (picked me up to take me there). I used to drive to Rockwall for service. But last two visits there were over the top. I highly recommend you guys. Matter of fact I j take me there). I used to drive to Rockwall for service. But last two visits there were over the top. I highly recommend you guys. Matter of fact I just did this morning. Thanks, Jeff More

Terrible , worst experience ever. Never ever will I buy anything from Bob Tomes or Ford ever again. I started to write a long explanation of my experiences there but what’s the point Never ever will I buy anything from Bob Tomes or Ford ever again. I started to write a long explanation of my experiences there but what’s the point ? Nothing will change and they really don’t care anyway. Bob Tomes himself doesn’t have any pull or say so with Ford Customer Service . I got that info directly from the service manager. It’s Fords Customer Service that really made my mind up to NEVER buy another Ford product. Bob Tomes service and Daniel Suarez are the reason I’ll never buy anything from a Tomes dealership ever again….. Sorry Brandon. My advice….. stay away. They dropped the ball repeatedly, Daniel Suarez had no clue how to return a phone call and the service dept can’t repair your truck even when you give 7-8 attempts to do and you still can’t drive more than 5 miles down the road without immediately turning around and taking it back. I’m sure they call and ask me to take this review down because it “ hurts them financially “ Cody , Chase and Daniel know who I am…. We’ll not Daniel - he doesn’t return phone calls, he’s a xxxxx! More

Everyone we interacted with was a true pleasure, very respectful of our needs and wants, and were so helpful. It was nice to be greeted and cared for without being swarmed. We worked with Chris Strong an respectful of our needs and wants, and were so helpful. It was nice to be greeted and cared for without being swarmed. We worked with Chris Strong and cannot recommend him highly enough to anyone looking for an outstanding sales professional. He was very helpful, respectful, and knowledgeable. Most of all, he helped us thoroughly think through out purchase and our growing family needs. He gave recommendations and suggestions based on our unique family, not just putting us in a car. We didn't get a car that just "fit us", we got a car we absolutely love! Thank you Chris. More