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Bob Tomes Ford
McKinney, TX
1,416 Reviews
At Bob Tomes Ford in McKinney, just minutes from Dallas, Frisco, Prosper, and Plano, we hope to provide the best shopping experience for your next Ford car, pickup truck, or SUV. Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves. We can't wait to meet you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,416 reviews
November 20, 2024
Pretty shady experience. I gave permission two weeks ago to run my credit. It was ran one time and that was all that was needed. We had a lender and an interest rate. And ju I gave permission two weeks ago to run my credit. It was ran one time and that was all that was needed. We had a lender and an interest rate. And just two days ago I decide to go forward with the deal and start the process. I go to check my credit card account this morning and realize my credit score dropped a lot. I flip out thinking it’s fraud. Look up the inquiry and call the given phone number. Come to find out the used car finance director took it upon to run my credit again to try and get themselves a better rate while I’m still getting the original deal. If I wouldn’t have caught it then they would have gotten one over on me but I did. I contacted the dealer and asked the director why he ran my credit two weeks later without my permission and didn’t have an answer and then didn’t tell me the truth on what the interest rate was with the “ new “ lender that hammered my credit. Needless to say I have pulled out because the conversation didn’t go very well and wasn’t even an apology made for running my credit without asking me. I have read some other reviews with this same situation and I now understand. Very shady deals go on. A few of the other guys I have talked to were pretty stand up guys to work with. To certain degree this can be considered illegal after doing some research. Just disappointed for wasting my time, and my credit on something that shouldn’t have even happened. They could have made a sell today but not now. More
by Limited f350 99k
Verified CustomerEmployees Worked With
Josh
November 20, 2024
BUYER BEWARE at Tomes Ford…I honestly believe this is the worst experience I have had in 45 years of buying cars. Jay, who started with us was, in a word, FANTASTIC. Once upper levels got involved…, in a wor worst experience I have had in 45 years of buying cars. Jay, who started with us was, in a word, FANTASTIC. Once upper levels got involved…, in a word? Liar. We RV, so we tow a lot. We were told there was an “$8000, top of the line airbag system” for towing. That was the deciding factor for us. However, I had some truck guys look at it after we got it home and it looks like it is a $200 system from Amazon? That was not even installed correctly? When I am accused of lying, I lose my mind trying to correct it. Evidently, Mike does not share the same concern that I do. It only took three phone calls before I got a call back from Mike, and all he said was they are trying to get back in touch with the original owner to see what it was? I then followed up with a manager, Daniel, who also did not share my concern about lying. He simply said that he tells his guys not to lie? It has been WELL over a month since we were lied to about the used vehicle and I have not heard anything back? And, evidently lying does not matter enough to Tomes Ford to ever follow up? Sadly, because we had been looking forward to working with Jay on our next vehicle, we will NEVER go back to Tomes Ford and I will discourage anyone from going to Tomes Ford. Simply because lying does not seem to bother them. So, who really knows what they are getting from them? I mean, honestly, what else is different with the truck I bought? After talking to several other people who had great experiences? I would recommend Holiday Ford in Whitesboro, Texas, I know that is where I am going next. More
by Kevinlkent
Employees Worked With
Jay, Mike, Daniel
November 20, 2024
The service team at BTF are top notch. Our Advisor Chance Turner is first rate. Danny F has been the leader there through 4 new cars for my family. We drive past 5 ford stores to bring our Our Advisor Chance Turner is first rate. Danny F has been the leader there through 4 new cars for my family. We drive past 5 ford stores to bring our cars to BTF. More
by tisdalehk
Employees Worked With
Chance Turner & Danny F
November 19, 2024
The price of the new Expedition I bought was great. My salesman Quinlan Case was very knowledgeable, courteous and easy to negotiate a deal. Thank you Bob Tomas Ford My salesman Quinlan Case was very knowledgeable, courteous and easy to negotiate a deal. Thank you Bob Tomas Ford More
by BARMST3469
Employees Worked With
Quintana Case
November 19, 2024
Kyle was incredibly helpful and cut out the obnoxious sales pitchy junk that people despise about buying a car! We enjoyed working with him & the team at Bob Tomes Ford! We’re excited to be in our new r sales pitchy junk that people despise about buying a car! We enjoyed working with him & the team at Bob Tomes Ford! We’re excited to be in our new ride! More
by m_roberts
Employees Worked With
Kyle Nelson, Seth Drucker
November 18, 2024
So far the dealer and staff have been very receptive to my concerns and have scheduled to take care of them my concerns and have scheduled to take care of them More
by EDUARDOSR11
Employees Worked With
November 17, 2024
Thankful I was able to get into a safe and reliable vehicle. Geoff and Blake were fantastic and helped with the whole process and made it a no brainer for our family. Thank you to the whole Tomes Auto vehicle. Geoff and Blake were fantastic and helped with the whole process and made it a no brainer for our family. Thank you to the whole Tomes Auto family for taking care of us as always! More
by corinne.whaling
Employees Worked With
Geoff, Blake, Garrett
November 17, 2024
Good Dealership, fast service excellent people and good selection, will go back again for another purchase selection, will go back again for another purchase More
by wayne.ann
Employees Worked With
