Bob Thomas Ford Lincoln North

Superb attention to my interests without being pushy or overbearing; they went out of their way to find the perfect vehicle for me very quickly and on very short notice. I have bought several vehicles from overbearing; they went out of their way to find the perfect vehicle for me very quickly and on very short notice. I have bought several vehicles from them over the years; I would not hesitate to go to them again when the time comes. More

Vehicle was done and waited nearly 30 minutes to be checked out. Ridiculous to wait that long just to check out. checked out. Ridiculous to wait that long just to check out. More

Dishonest!My wife and daughter looked at a 2018 Ford Dishonest! My wife and daughter looked at a 2018 Ford Explorer Sport on a Friday. When they opened the driver side back door, the door handle fell of Dishonest! My wife and daughter looked at a 2018 Ford Explorer Sport on a Friday. When they opened the driver side back door, the door handle fell off. The salesman said the car still needs to go through the service department for its inspection still as they had just got it in and they will fix anything that's wrong. Saturday, My wife and I test drove the vehicle. I noticed it pulled to the right and the steering wheel was a little off. I said to the salesman that it needs a front end alignment. I also showed him the door handle issue again. Again, he said everything will be taken care of before we take delivery. During the week, we were negotiating the price, I asked for the front end alignment and new tires as the right front tire is waring out faster than the other tires. He said they will not replace the tires but service department can do the alignment. We picked the vehicle up on the following Friday. Within a mile, I could tell the front end alignment was not done. I would have went back but they closed as we left. On Saturday, my wife had to clean the inside window as they were still dirty. When doing this the door handle fell off. So no service work or clean up was done to the vehicle. I called the salesman and he said we will have to make an appointment with service. Later that week, we stopped in. Salesman gave us the business card of the Service director. I call but does not call me back. I called again and this time our salesman called me back. He said we need to pay for the front end alignment and check to see if the door handle was covered under the warranty. Now he's saying they never agreed to repair the vehicle before delivery. The vehicle cost $41,000. We paid $30,000. in cash. I don't understand why a dealership would lie to make a sale and then try to profit again after the sale for something that was told they would fix before the sale. Dishonesty. More

Jason but and Derrick were great to my wife and I. Straight forward, courteous, gave us a GREAT deal!!! We will definitely go back when we need another vehicle. This is my 2nd vehicle from them. Straight forward, courteous, gave us a GREAT deal!!! We will definitely go back when we need another vehicle. This is my 2nd vehicle from them. More

Misdiagnosed service I took my Ford Taurus in for service and was told my tie rods needed to be replaced. When I called back to schedule the appointment the cost given to I took my Ford Taurus in for service and was told my tie rods needed to be replaced. When I called back to schedule the appointment the cost given to me exceeded the original quote. I took the car to another Ford dealership, outside of Fort Wayne. The service department found the tie rods to be fine, but the sway bar to be in need of replacement. This was a savings of several hundred dollars! More