Bob Steele Chevrolet

Chris was an amazing representative of Bob Steele. From the first call I made to ask about the truck after finding it online, all the way through the handing of the keys. Working with Bob Steele was easy. the first call I made to ask about the truck after finding it online, all the way through the handing of the keys. Working with Bob Steele was easy. Thank you very much. More

I just want to say that John Doran our salesperson At Bob Steel Chevy made the whole experience of buying our first vehicle at Bob Steel a pleasent one. He was so friendly and made us fell well at ease. We n Steel Chevy made the whole experience of buying our first vehicle at Bob Steel a pleasent one. He was so friendly and made us fell well at ease. We never look forward to having to purchase a new vehicle- It is usually an all day ordeal of feeling pressured by the sales team. Not so at BoB Steel. I'd also like mention that I visited the Service Dept and Was taken care of by Ron Thompson and got my car the next day as promised. Great customer service all the way around with this car dealer. We will be back! P. Lebron More

good experience. Will deal with again.Thanks to Ariel for her follow up phone calls and friendly personality.We will recomend Bob Steele to others anytime. her follow up phone calls and friendly personality.We will recomend Bob Steele to others anytime. More

Following is a letter I sent to the General Manager, it sums up my experience and why I hope others will think twice before going here. My husband and I are fairly new to Cocoa and chose your location sim sums up my experience and why I hope others will think twice before going here. My husband and I are fairly new to Cocoa and chose your location simply based on proximity to our home, feeling it would make any future service needed easy. We found a 2013 Camaro that we wanted to purchase. I have purchased several new vehicles, recreational vehicles, and even a couple boats in the past, and had no idea what I was about to walk into with your company. I told our sales representative (Will) I did not like the haggling process and I would like a price that built in a profit for you, but was not paying for your remodel. If he would have indicated that your company always makes the purchaser haggle over the price I would not have returned the next day to make the purchase. Once we sat down to discuss the price, here came the high pressure sales and back and forth crap that was exactly what I did not want to do. Insisting on monthly payment amounts and wanting initials on everything. I did not even know if I wanted to use your financing, I could have used my own bank. I was simply trying to negotiate the price of the car. I should have walked out at this point, but for whatever reason I continued to play the game with your representatives. When we got to the trade in of my truck, I had done my research. I knew what a fair trade in value was and what it could be resold for. When Will could not get the deal done, he brought in some other guy who was very condescending and told me the research I had done was wrong and that at best they would be able to sell my truck for $12,500. Once again, should have walked away, you currently have that same truck you would “be lucky to sell for $12,500” listed at $15,988 (which is what my research had told me was the resale value), nice mark up from the $9,000.00 dollars you gave me, and by the way we paid full sticker price for the car so that is even more profit. Your salesmen certainly are good, but I find it disgusting that you take advantage of people to this degree. Once again, I had the option to walk away and understand that I should have done so, but I really didn’t think about just how bad we had been taken until after I was home. A day that should have been exciting and fun turned into us telling everyone we know never to buy from your company! As if this experience was not bad enough, I have more. Three days after purchasing the vehicle, I noticed a screw in the tire. (No doubt from your construction site) We called to see about getting it fixed and were told your service department can only sell us a new tire, “They don’t repair flats”. We took the car to a tire shop which happily repaired the tire for us, but needed to take it back to your service department for the nitrogen. Its 4:30pm, not another car in line, the service guy takes the car and is gone for over 30 minutes. Once he returns he gets out and hands me the keys. I look at my leather seats and there is oil all over them and the door rest. I ask him to clean it; he is gone for another 15 minutes. It took me 45 minutes to get air in ONE tire, and once again I left an unhappy customer. I feel taken advantage of and will advise anyone who ever tells me they are going to be buying a new car not to get it from your company. More

I am a father of a disable child and two children who I am guardian of. When I went to Bob Steel, I was almost certain that they were going to treat me the same as other dealerships due to finanicial hard am guardian of. When I went to Bob Steel, I was almost certain that they were going to treat me the same as other dealerships due to finanicial hardships I had faced in the past. I had lost my job and it took me a moment to get back up off my feet. All I needed was an opportuntity to continue my progress for my family and I. Bob Steel Chevy gave me that chance and worked with me based on my budget. They were great, patient, and they found someone who would work with me. My wife and I walked out of there very pleased and knowing that now we could transport our disable child to his doctor appointment with his wheelchair and not worry about the heat or our vehicle breaking down. Bob Steel made a great choice to hire Alissa and we were treated with dignity and respect and like we were welcomed into their family. Sincerely, Martin Carrizales and Aubry Woodbridge for Josiah, Elijah, and Skylar More

service was clean and fast. Car lot it self was well managed and sales team was very helpfull. theyre inventory was huge lots to choose from. will be returning to buy again. managed and sales team was very helpfull. theyre inventory was huge lots to choose from. will be returning to buy again. More

We are very happy with the new bumper we had done on our 2008 Altama. Richie larkin took us from start to finish even knowing I was a little nervous about leaving my car, he assured me it would be fine and 2008 Altama. Richie larkin took us from start to finish even knowing I was a little nervous about leaving my car, he assured me it would be fine and had it ready the next day. He is very polite and friendly. The body shop did an excellent job and we thank them also. Thank you, Carol Callahan More

8/8/2012...I was referred to Bob Steele's Body shop from satisfied family members for whom have purchased several used vehicles. I went their to see what the cost of my damaged car would be. My son and I en satisfied family members for whom have purchased several used vehicles. I went their to see what the cost of my damaged car would be. My son and I entered the Body Shop office, it was very neat and tidy. We then went to the counter, employees at the desk were 3 women & 1 man. I asked who I would need to speak with to find out the cost of my car damage. I explained that we had a high deductible and wanted to see if it was something we could handle out if pocket, or file under ins. When I finished all 4 employees started snickering and laughing. I looked at my son then back to them to insinuate (is someone going to help us). After a moment the lady looked at the gentleman and said I guess your up you get this one. I felt very uneasy as if we were bothering them... Nick came out did the estimate and was much more pleasant to talk to. Awkward 1st Visit S. & Z. More

My last experience was the best I have ever had buying a new car. Everything was explained completely. I knew how to operate all the gadgets in my new car before I left the dealer. That is a 1st. new car. Everything was explained completely. I knew how to operate all the gadgets in my new car before I left the dealer. That is a 1st. More

We went to the dealer to test drive an Equinox. Ended up driving it home. We were the first customers of the day and told we'd get a great deal for that. Have not had much customer service as it has not nee driving it home. We were the first customers of the day and told we'd get a great deal for that. Have not had much customer service as it has not needed service yet. Brian, our sealed rep was excellent in selling the car. We were very pleased with his sales performance. However, when we started talking price an older sales rep took over. He was "old style salesman" and was a turn off. He almost lost the sale for Brian. I was ready to walk out. He was friendly enough, but typical car salesman of yesterday. Pretty sure we did not get deal of the day. Didn't like him taking over the final sales. We arrived about 0930 and left the building about 1400 or so...way too long. We'll see how the next three years go for service and customer satisfaction, which will make or break us from return business at this location. We are very happy with the vehicle though, 2012 Equinox LTZ. More