Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bob Smith Motors
Billings, MT
23 Reviews
Filter Reviews by Keyword
By Type
23 Reviews of Bob Smith Motors
September 11, 2013
Bob Smith Lincoln Mazda is the worst service department in Billings, MT. We had a new timing belt, water pump, and tune up done on our Mazda. After we drove 3500 miles and began experiencing problems just in Billings, MT. We had a new timing belt, water pump, and tune up done on our Mazda. After we drove 3500 miles and began experiencing problems just outside of Denver, CO, we took our Mazda to the local Mazda Dealership and was informed we needed a NEW timing belt and water pump. We presented the official repair receipt to Bob Smith in hope of a refund. The service department manager said there was no warranty on labor or parts and they would not do anything to help us, it was our problem. We later learned that Bob Smith does not use genuine Mazda parts as they claim, even though they charged us for them. Paid $1700.00 to a Premier Lincoln Mazda Dealer for quality work and got less than half assed repairs. They have a take the money and run attitude. It is amazing they still have any business. Overall they are nothing but another lying and cheating car dealership. We will never do business there again and we do NOT recommend them to anyone! More
by mazda_Billings
Employees Worked With
Lyle Deffinbaugh
January 23, 2012
They sold me a lemon. The truck broke down on a regular basis. Finally it had a big breakdown, so I took it to Bob Smith to be worked on. When I had them work on my pickup they sold me, they charged me 3 basis. Finally it had a big breakdown, so I took it to Bob Smith to be worked on. When I had them work on my pickup they sold me, they charged me 300 dollars to clean my EGR cooler, and quoted me 3000 to actually fix the pickup. I took my pickup somewhere else, got it fixed for around 2000, and they told me the EGR cooler was filthy. When I went back to Bob Smith with receipts from the work done and showed them where the other place told me Bob Smith didn't clean my EGR cooler (even though I paid 300 dollars for it) Bob Smith's son Robbie just told me "Well we can't make everyone happy." What a joke! They sold me a lemon, and then wouldn't even stand behind their own work. What a crappy place to buy a vehicle. More
by petersonv
Employees Worked With
Robbie
October 28, 2010
The place is a "bait and switch" rip off. Long story short, they were dishonest about a warranty claim and misdiagnosed a mechanical problem, then after the "fix" refused to provide a work order showing short, they were dishonest about a warranty claim and misdiagnosed a mechanical problem, then after the "fix" refused to provide a work order showing "work" that had been done. Many, many calls to the dealer and certified letters asking for resolution have all been ignored. A very bad place indeed - go somewhere else - you will be glad that you did!!! More
by sf
Employees Worked With
cy
