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Bob Smith MINI
Calabasas, CA
105 Reviews
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Showing 105 reviews
August 25, 2019
Less than desirable service My service from the beginning was horrible. Since I didn’t have an appointment I was told that I Wpuld have to wait till the two people in front of m My service from the beginning was horrible. Since I didn’t have an appointment I was told that I Wpuld have to wait till the two people in front of me were checked in and this was at 8am when the service dept opened. Once the advisor was available she came over and did the inbound inspection and asked what the issue was with my car. I proceeded to show her the extended warranty paperwork showing that the issue my car was experiencing was covered under warranty and what I had come moneyed and diagnosed on the car. Please keep in mind I have over 25 years of equipment repair experience. She shunned the information and told me that the only way it would be covered under warranty is if the check engine light was on. I told her that’s the reason I’m here. She responded and said well leave that up to the technician. She never noted it on the service write up. Two days later she calls and lets me know the tech had diagnosed the issue and it will cost 1100.00 to fix. I politely excused myself and mentioned that this is the same diagnosed and alerted you about. This took your tech 2 days to figure out? Also this repair is covered under warranty, if you remember I presented the proper paper work at the time of check in but you didn’t want to listen to me. This advisor also never returned my phone calls or did I ever receive regular updates on the progress of my car. I had to keep calling until I got ahold of her, which I never did. I ended up speaking with the shop foreman to get the updates. Once the job was complete the same advisor called to let me know that now my turbo needed to be replace due to codes and this would fix all my issues. Again I spoke with the shop Forman to find out that my car issues were resolved and covered under warranty! Due to the mileage on the car he is recommending the turbo be swapped out. So I asked why the advisor told me it needed to be replaced due to logged codes. Well guess what. There were no logged codes and she was trying to up sell me a turbo. Look out for these guys. The will try cheat you out of non necessary repairs. Shame on you guys. My suggestion is to go to a different dealership for any service needs. Warranty or not. More
by Dragon101!A
Employees Worked With
Christine
August 10, 2019
BEWARE: Incompetent techs and team members I have had my car into your dealership twice for the same issue. This last time the individual who checked me in did not document all of the deta I have had my car into your dealership twice for the same issue. This last time the individual who checked me in did not document all of the details I provided and thus the service tech's 'diagnosis' was again not accurate. They stated the ignition coils had mysteriously lifted themselves up...even though your team was the last to install them after replacing the plugs 6 weeks earlier. Well, here we are again... this morning the Mini struggled to start on a cold start, smelled like fuel and then threw misfire codes for cylinder 3 (resulting in a check engine light). These are the same symptoms the last two times I have had it in the dealership. Just to ensure that somehow the ignition coil did not magically dislodge themselves again, I took photos when I picked up the mini from your dealership and immediately after the incident this morning. They are identical and the coils have not moved at all (I now have photographic evidence in case your tech does not believe me). Every single time the issue resides on cylinder 3 misfiring... and both the coils and plugs have been replaced. I am at a loss with how to deal with Mini at this point. Please do not respond with a canned response stating someone call the dealership if they want to discuss...that does not create a good customer experience. Take responsibility, proactively reach out to your customers, find a way to make it right. Those type of responses just highlight your staff's inappropriate methods if you are trying to retain customers and represent the intent of the MINI brand. Shame... Brian More
by shibabako
Employees Worked With
Customer Support
August 05, 2019
Great First Mini Leasing Experience It was my first time leasing a mini and my sales rep, Arya Sokansanj, helped me through every step of the process from start to driving off the lot. H It was my first time leasing a mini and my sales rep, Arya Sokansanj, helped me through every step of the process from start to driving off the lot. He took a lot of time to make sure I got the car and deal that I was looking for. The finance guy was also really great and they both got me into my car in record time. More
by suzanne
Employees Worked With
Arya Sokansanj
July 02, 2019
Worst experience ever. Obviously they do not want my business. Bob Smith has been the only company that has serviced my vehicle since I bought it in 2011and before now I was Obviously they do not want my business. Bob Smith has been the only company that has serviced my vehicle since I bought it in 2011and before now I was very pleased. Before they combined with BMW. they treated you like you mattered. Now unless you want to drop 5k they want nothing to do with you. My vehicle is a 2011 mini Clubman S 50th anniversary edition with less than 50k miles. I brought it in for oil change, the engine light came on and 1 light out. I got a call from the service person Christina L. The engine light was some pressure converter that failed once all checked and it is working perfectly not to worry, quoted $860 but not necessary. Explained I had 2 light out the front quoted $40 and they would replace(they didn't do it and said I refused it) the other light was a backup light they wanted $450 to fix. This didn't make since the bulb is less than $10. I said no. When I got the car a whole list of problems was listed that were never discussed. The paper work showed I refused a cracked belt repair (hello might be dangerous if I didn't repair) no quote given. Seeping valve cover after much engagement got a quote of over $1400. Intake pipe starting to leak I couldn't get a quote. Christina was not available and was to call me the next day to clear up. I never got that phone call. It seems as thou they don't care about the mini service because I am sure it doesn't pull in the income that the BMW repairs do. Very disappointing. I need to find a reliable mini repair shop. I didn't mind spending the extra for going to the dealer but this is really bad. More
by Nolantech
Employees Worked With
Christina Lango
August 17, 2017
Andre Warren and the sales team were fantastic. They were knowledgeable, cool, and ultimately helped guide me into the perfect vehicle that fit my needs and budget. I will go back again when my leas They were knowledgeable, cool, and ultimately helped guide me into the perfect vehicle that fit my needs and budget. I will go back again when my lease is up! More
by KFord7
Employees Worked With
Andre
August 16, 2017
Excellent dealer and staff very professional and Happy peopl Great experience with NON SMITH IT WAS MY FIRST TIME DOING SERVICE TO MY MINI THAT I BOUGHT FROM THEM LAST YEAR THEY EVEN WASH MY CAR I WAS NOT EXPE Great experience with NON SMITH IT WAS MY FIRST TIME DOING SERVICE TO MY MINI THAT I BOUGHT FROM THEM LAST YEAR THEY EVEN WASH MY CAR I WAS NOT EXPECTING GREAT PLACE TO GO TO ANY TIME. More
by DANIEL1
Employees Worked With
KENNETH FIRMIN
August 14, 2017
Excellent service Service Adviser Josh takes good care of me. He's professional, friendly, and trustworthy. I always feel like me and my car are in good hands. Service Adviser Josh takes good care of me. He's professional, friendly, and trustworthy. I always feel like me and my car are in good hands. More
by MikeB
Employees Worked With
Josh
July 13, 2017
greeat service!! Josh was my services adviser. He is very friendly and :took time explaining everything to me .overall the dealer was very clean and staff was friendly Josh was my services adviser. He is very friendly and :took time explaining everything to me .overall the dealer was very clean and staff was friendly. More
by 09050905
Employees Worked With
Josh
July 08, 2017
Exceptional Car Service Experience- Thank you Kenneth Firmin We drove down from Santa Maria to address a recall item and some basic service on my Mini. Our service advisor, Kenneth Firmin, and his service team We drove down from Santa Maria to address a recall item and some basic service on my Mini. Our service advisor, Kenneth Firmin, and his service team were a pleasure to deal with. They were warm and welcoming upon arrival. Ken was very friendly, informative, thorough, honest, and efficient. He quickly checked us in, set us up for the day, and provided with us timely status updates throughout day. Ken even stayed late on Friday to ensure we were taken care of and ready for our drive home. Thank you for the unparalleled customer service. More
by GinaS
Employees Worked With
Kenneth Firmin
July 01, 2017
Great Service Josh is amazing!!!I I went 2 times for the same problem and the guy ( without mentioning names) who was helping, who is not working there anymore, kep Josh is amazing!!!I I went 2 times for the same problem and the guy ( without mentioning names) who was helping, who is not working there anymore, kept on giving excuses saying that whatever happening with my car is normal and saying that this is how mini is designed. I was not convinced at all. The 3 rd time I asked to switch to Josh as I see him helping his customers a lot. Josh put the time to understand what I am addressing, send a mechanic with me for a drive to show him what I am talking about. They figured out the problem and fix it. More
by SherryO
Employees Worked With
Josh gates
