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Bob Smith MINI

Calabasas, CA

4.9
105 Reviews

24500 Calabasas Rd

Calabasas, CA

91302

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Showing 105 reviews

November 23, 2024

In my many years of buying and leasing cars I have never had a better and more pleasurable experience. Jacinda was professional, knowledgeable and always ready with more information about the Mini Clubma More

by gaturpan
Recommend Dealer
Yes
Employees Worked With
Jacinda Olivas
Nov 26, 2024 -

Bob Smith MINI responded

Hello, thank you for this 5-star review of Bob Smith MINI! We’re delighted to hear that Jacinda provided you with such a pleasant car buying experience. Thank you for recommending her, and congratulations on your new Clubman! We look forward to assisting you again in the future.

November 22, 2024

The service department keeps you informed throughout the entire service process so that there are no surprises. More

by John Duffy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey Silva
Nov 26, 2024 -

Bob Smith MINI responded

Hi John, we greatly appreciate your recent review of Bob Smith MINI. We’re so glad to hear that our service department kept you informed every step of the way. Clear communication is a top priority for us, and we’re happy you had a positive, transparent experience. Thanks for choosing Bob Smith, we look forward to serving you again in the future!

October 13, 2024

I had a problem with my car and just brought it in with no appointment and Matthew in the service department helped me out right away. He fit me in, was exceptionally polite and on point with timing etc. m More

by jbmayorkas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew in service dept
Oct 16, 2024 -

Bob Smith MINI responded

Hello! Thank you for this 5 star review of Bob Smith MINI. We’re thrilled to hear that Matthew was able to assist you promptly and made you feel like a valued client during your first visit. Your satisfaction is our priority, and it’s fantastic to know that you’ll be returning as a loyal customer! If you need any further assistance or have questions in the future, please don’t hesitate to reach out. Thanks for choosing Bob Smith!

September 21, 2024

Great experience servicing my car at Bmw with Rey. He always took great care of my car. I’ve been going here almost 9 years. Thank you for amazing service! More

by Arian Gerami
Recommend Dealer
Yes
Employees Worked With
Rey
Sep 23, 2024 -

Bob Smith MINI responded

Arian, thank you so much for the 5-star review of us here at Bob Smith MINI! We’re thrilled to hear that Rey has consistently provided excellent care for your car over the past nine years. Your loyalty means a lot to us, and we appreciate your positive feedback. Thank you for always choosing Bob Smith, we look forward to continuing to serve you in the future!

August 29, 2024

Amazing customer service… personally came to my rescue with a dead battery ( the manager, which I wish I had his name) . Updated when needed, provided an Uber for me. More

by rocksteadymommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Lemier, Hudson Walbank
Sep 03, 2024 -

Bob Smith MINI responded

Hello! Thank you so much for this 5 star review of Bob Smith MINI. It's wonderful to hear we could come to the rescue and help you with this dead battery! Thanks for trusting the team here, we are always here for you anytime!

August 05, 2024

Honesty, as well as speedy service, Quick text replies and no pressure, made things work on price as well. More

by justforshow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Lemier, Hudson Walbank
Aug 15, 2024 -

Bob Smith MINI responded

Hi there, thank you so much for this recent 5 star review of Bob Smith MINI. We’re delighted to hear that you appreciated our honesty, speedy service, and quick replies. If you need any further assistance or have any questions, please feel free to reach out. Thanks for choosing Bob Smith, we look forward to serving you again in the future!

July 23, 2024

Matthew was amazing as usual! Great service and professionalism; Bob Smith could use more reps just like him. He always communicates well, is honest, and is not pushy. When our se More

by Novaklance72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew (service dept.)
Aug 15, 2024 -

Bob Smith MINI responded

Hello! Thank you so much for sharing this review of Bob Smith MINI. We're happy to hear that Matthew continues to provide you with exceptional service and professionalism. It’s wonderful to know that his honesty, communication, and dedication have made such a positive impact on your experience. Thanks for choosing Bob Smith, we look forward to your next visit!

January 25, 2024

Jacinda was super helpful and diligent throughout the entire process. She made the experience as seamless as could be and I greatly appreciate all she did. Super happy with the new Mini EV! More

by chase.austin.cohen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacinda
Jan 30, 2024 -

Bob Smith MINI responded

Hi there! We appreciate the 5 star review of Bob Smith Mini! We're glad Jacinda could make this entire process go smoothly for you. Thanks for trusting Bob Smith to get this done, we hope you enjoy your new MINI EV!

September 28, 2023

I purchased a Mini SE. Miki made the process smooth and easy. Great customer service! More

by kate.nichols
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miklos, Ken Lemier, Hudson Walbank
Oct 04, 2023 -

Bob Smith MINI responded

Hello Kate, thanks for this 5 star review of Bob Smith MINI! We're happy to hear Miki could make this such a smooth and seamless process for you. Thanks for choosing Bob Smith, enjoy your new MINI!

September 10, 2023

My experience at Bob Smith Mini was excellent. The showroom was lovely, there was plenty of parking and the salesman Miki, could not have been nicer, more helpful or more knowledgeable. I was prov More

by cathyron
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Miklos
Sep 12, 2023 -

Bob Smith MINI responded

Hi there, thanks for sharing your 5 star review of Bob Smith MINI. We are glad that Miki was there to assist with everything, and it makes us happy you enjoyed your time here! Thanks for choosing Bob Smith, we hope you take care!

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