Bob Smith BMW

NEGATIVE EXPERIENCE with “Bob Smith BMW” management. I bought a “demo vehicle” BMW less than one year old. The next day I’ve noticed the low coolant light ON. Later, before starting a lon management. I bought a “demo vehicle” BMW less than one year old. The next day I’ve noticed the low coolant light ON. Later, before starting a longer trip, I verified if the spare wheel is inflated. To my surprise I found it completely deflated with a nail stuck in. Third thing, the side mirror covers could slide out since I first brought the car home. I thought this may be the way the car is built, but later after one felt down and broke I went back to “Bob Smith BMW” (the place that sold me the car) and found out that the covers are supposed to have some plastic latches that were broken in my car. The car was in factory warranty but they refused to cover this problem even when I brought this problem up to the service manager, Catherine Smith, part of the family that owns the business and referred by the personal as “a Smith”. She said that they check the cars before selling them. What about my car? How did they miss the low coolant, the nail in the wheel, the mirror covers? When I asked if there is any level above where I can complain she shacked her head and said NO. The SMITHS own the business and they are on the top of the pyramid. What the SMITHS don’t know is that YOU, THE BUYERS are above their family business pyramid. I don’t recommend anybody to buy from BOB SMITH BMW. More

Bought my third BMW from Bob Smith, first at new location. The new building is fantastic. The sales staff is knowledgeable and doesn't play games. During the summer their inventory was very low, location. The new building is fantastic. The sales staff is knowledgeable and doesn't play games. During the summer their inventory was very low, but when the new cars came in they really started to sell. I ordered the first 650i to come into L.A. in July and it was delivered in mid October. I tracked its progress on the BMW website and was at the dealer as the car carrier drovwe up and dropped it off at 4:30 p.m. Bob Smith got the car ready for me in 90 minutes. It has also been responsive to inquiries, service questions (no service yet) and purchase of parts (license plate frames, hat and touch up paint). Over all an excellent dealership. More

Dropped my car in for service. After the minor fix was done, the service technician asked me to ride with him to make sure everything was okey to me. I told him everything was okey. He dropped me off the done, the service technician asked me to ride with him to make sure everything was okey to me. I told him everything was okey. He dropped me off the front area and said that he will add some freshener. Another person took the car back in front and I noticed that between the time I was dropped off and the time the new guy delivered the car to me, they took my coins from the coin dispenser. <br><br>The small change doesn't matter but the fact that they would steal items from a customer's car is just unbelievable and inexcusable! That was my first and last visit. <br><br>GET YOUR ACT TOGETHER BOB SMITH! More

I've been to Bob Smith aprx 5-6 times in the past 4 years to look at a car for sale and have always been disappointed by their poor sales service and treatment. IN addition, the used cars I looked at and dro to look at a car for sale and have always been disappointed by their poor sales service and treatment. IN addition, the used cars I looked at and drove had issues that they were apparently attempting to cover up, ie suspension issues, service problems on an early M3, etc. I couldnt buy from them nor do I take my cars there for service. I find Santa Monica BMW to be excellent based on my latest trip and ym coworkers experience. Nothing beats Bev Hills though IMHO. More

Had a very friendly, helpful salesperson over the phone that gave extensive advice on equipment availability as well as very good deal that I would have taken- had I not found an even better one. When I me that gave extensive advice on equipment availability as well as very good deal that I would have taken- had I not found an even better one. When I mentioned the possibility of a better deal, however, he tried to justify his price by limited availability of the vehicle and said that he got the feeling I was shopping around. Is this a crime? I have no experience with the service department. More

Bought a M3Cic from this dealer. That process was painless, nice sales people and made a good deal, which is hard to find on SMGII M3 Conv in Southern Cali. Service they have screwed up a bit. The fo painless, nice sales people and made a good deal, which is hard to find on SMGII M3 Conv in Southern Cali. Service they have screwed up a bit. The forgot to order the parts, so a trip out there for nothing. I yelled and they ended up coming out to my work to fix everything (30 Min away) Gave a BMW Loaner also. So overall not bad. You might have to yell though. More

100 of BMW's dealers in the L.A. area, there is no specific reason I chose this one over the others, other than the fact that it is 5 miles from my house. Their currnet location is a dump on Topanga C specific reason I chose this one over the others, other than the fact that it is 5 miles from my house. Their currnet location is a dump on Topanga Canyon by the Topanga Plaza Mall. Their moving to a brand new nicer facility in Calabasas, and will also be a Mini dealer. Word is the old Bob Smith lot, is going to be an IN n' OUT! Overall Bob Smith is good, gets the job done well, and with a smile. More