Bob Smith BMW

for years, I have been taking my cars to Bob Smith for service as well as have purchased 4 cars from them. In both aspects, the service and attentivness has been great. Sometimes the cars may encounter service as well as have purchased 4 cars from them. In both aspects, the service and attentivness has been great. Sometimes the cars may encounter more complex problems and they are especially good with explaining the situation and making the service experience very smooth. These guys know what they are doing... More

These people are amazing. I have had excellent service and numerous excellent sales experiences at Bob Smith BMW. Family owned for over 40 years, these people really know their customers and you can tell and numerous excellent sales experiences at Bob Smith BMW. Family owned for over 40 years, these people really know their customers and you can tell they care. I have referred several friends to them, including to their MINI dealership, and ALL of them have given glowing reviews. More

I had a problem with my 2003 530i sedan. I told the service rep exactly what happened when my car broke down and we both agreed that it was the alternator. I left the car at the dealership for repairs service rep exactly what happened when my car broke down and we both agreed that it was the alternator. I left the car at the dealership for repairs. When he called back he told that it would cost approximately $1,000.00 to replace the alternator! $1,000!! Are you kidding?! Then he said the technician "noticed" that I had leaks in some hoses, oil leak in manifold cover, etc. It was obvious that they were just trying to add as much costs to my tab as possible. This is not the first time this has happened to me there - last time they wanted $2,600.00 for ROUTINE MAINTENANCE! What is this dealer smoking! I took my car to an independent repair shop and the $1,000 repair was completed for only $534.00 out the door! Half price! AND this mechanic noticed nothing additional needed to be done. The car, he said, was fine. Also Bob Smith BMW damages your paint job every time they let their crew wash and polish your car. They don't know what they are doing - they use a dirty buffing wheel and they obviously are not trained properly. I dropped off my car and 2 days later I returned to find horrible swirl marks and scratches all over the car! They permanently scratched my paint job. Just look at all of their used cars on the lot - you'll see signs of scratches and swirl marks. Summary - they charge very high prices for very average work! More

Consistently terrible. Multiple tries to fix the Consistently terrible. Multiple tries to fix the problems. Lame excuses. Gouging. Couldn't even change a light bulb: They changed my tail light bu Consistently terrible. Multiple tries to fix the problems. Lame excuses. Gouging. Couldn't even change a light bulb: They changed my tail light bulb (w/o asking!) and left the wires hanging out of the trunk panel! Lost screw and trim plugs, busted the gas filler cover pull toggle. Sloppy and expensive. great combo! More

I have never taken the time to even rate a movie or restaurant, let alone a dealer, but I could not let this sit untold. After four purchases in two years and multiple referrals that led to purchases, restaurant, let alone a dealer, but I could not let this sit untold. After four purchases in two years and multiple referrals that led to purchases, I found out this past month that I had, simply, been duped by the size and reputation of this Calabasas giant. More than a dozen calls back and forth, but 'Mr. and Mrs. Smith' could not come close to a price I received in one call from a dealer just a bit further up the 101 on Van Nuys Blvd. I blame myself for never having shopped them; I truly believe I would have saved thousands and thousand of dollars, as none of these were entry level BMW's. More

Never recommend ...never will go back. They will rip you off...lie and even be sexist to the women that walk in. This is the most unprofessional establishment I have ever encountered. They overprice thier c off...lie and even be sexist to the women that walk in. This is the most unprofessional establishment I have ever encountered. They overprice thier cars and even lie about what they are really suppose to sell them for....I warn you now be prepared for a car-life of agony if you chose return this this dealership. More

Horrible experience at Bob Smith BMW, service dept. I'm so dissastisfied, I wrote a blog dedicated to this dealership. http://boycottbobsmithbmw.blogspot.com/ They basically lied to me when I had an so dissastisfied, I wrote a blog dedicated to this dealership. http://boycottbobsmithbmw.blogspot.com/ They basically lied to me when I had an accident with their loaner vehicle as my car was in service. My insurance carrier quickly paid for the repairs, less my $1,000 deductible. I did not have the $1,000 at the time so Bob Smith BMW (John Brison) said no problem! Just pay it when you have it. "Howie" Brian Howard, asst. manager of the service dept. made payment arrangements with me of $250/ mo til the $1,000 is paid off. Next thing you know, an attorney is calling me requesting over $4,000 in loss-of-use charges because Bob Smith's body shop took 56 days to repair the vehicle. I was never told about these add'l charges. Long story short, Bob Smith lied and I ended up paying WAY more than my $1,000 deductible. Check out my blog! AVOID BOB SMITH BMW More

I leased a lemon. A BMW X3 that was a demo off the lot. Had 15,000 miles on it and they said it was in excellent condition but they forgot to mention the horrible noise that came out of the engine when you Had 15,000 miles on it and they said it was in excellent condition but they forgot to mention the horrible noise that came out of the engine when you start it. The customer service I have received thus far is far more worse then the rating I have given due to the fact that I CAN'T CHOOSE A LOWER RATING THEN THE ONES THEY HAVE OFFERED ON THIS WEB SITE. I took the car in and they said it is in perfect condition and the noise when you start the car is normal and happens to all the X3's. Well they finally took it after my second attempted to take it to service and the service lady agreed and said that is not normal. They still have my lease car and this is the 12th day with them. They told me it would be ready in 3 more days. wow that's 15 days 1/2 a month that they have kept my lease. The only reason why they will have it done in 3 more days is because I called BMW headquarters and sure enough the BMW center called me right away to let me know corporate called and said it will be ready in 3 days. Sure they loaned me a toyota corolla for a few days until I complained that it wasn't equivalent to what I am paying on the lease. So they loaned me another X3 bottom of the line. Sure enough this drives better than what they originally leased me and guess what? no engine noise when you turn on the car. These guys are a bunch of jokes. My next car will be a Toyota Camry I am through with getting screwed by BMW. More

Purchased a BMW from Bob Smith. We discovered that a $450 item we purchased was never provided to us. When we asked about it, we were put off, ignored, and given the run around. We were then told that $450 item we purchased was never provided to us. When we asked about it, we were put off, ignored, and given the run around. We were then told that it would be looked into. When we called again after 6 weeks had elapsed, we were told that since we didn't call them back, they assumed we didn't want to follow up on it. Since that phone call, we still haven't received anything from Bob Smith even though we emailed the service person's supervisor and contacted BMW of North America. There were a few other issues as well which are not worth going into. We had been really happy with Bob Smith until this happened and planned on buying another car from them. However, customer service appears to be such a low priority it makes no sense to go there again. We are reasonable people, but being completely igonred after paying so much money for a care is unacceptable. Note that a recent experience with Santa Monica BMW was the complete opposite. We were treated with respect and excellent service. More

Be careful, tricky salespeople, they take a long time to answer phone calls. They do not like to help the customer after the sale. If you buy from them, be very weary and get everything in writing. answer phone calls. They do not like to help the customer after the sale. If you buy from them, be very weary and get everything in writing. More