Bob Smith BMW

JUST LEASED A BMW FROM BOB SMITH DEALERSHIP LAST MONTH. DROVE OFF THE LOT WITH A DEEP SCRATCH ON MY REAR PASSENGER WINDOW UNNOTICED. SCRATCH WAS NOTICED BY THE WINDOW TINTING COMPANY THE NEXT DAY. AFTER DROVE OFF THE LOT WITH A DEEP SCRATCH ON MY REAR PASSENGER WINDOW UNNOTICED. SCRATCH WAS NOTICED BY THE WINDOW TINTING COMPANY THE NEXT DAY. AFTER THREE WEEKS OF CALLING AND LEAVING MESSAGES AND NO RESPONSES FROM THE BOB SMITH DEALERSHIP, I DROVE TO THE LOT. SALES MANAGER LOOKED AT IT LAST WEEK AND TOLD ME THAT HE WILL GET BACK TO ME IN ONE DAY. 7 DAYS LATER AND NO PHONE CALLS, I DROVE TO THE DEALERSHIP JUST TO BE TOLD THAT THEY ARE NOT GOING TO SERVICE MY CAR. THIS IS A CAR THAT THEY SOLD ME LAST MONTH. I HAVE NOT EVEN MADE MY FIRST MONTH'S PAYMENT. OBVIOUSLY BOB SMITH DEALERSHIP, WAS TOO WILLING TO TAKE MY MONEY, BUT NOOOOOOOOOOOO SERVICE FOR THE CAR THEY LEASED TO ME!!! EXTREMELY DISAPPOINTED. WILL NOT EVER EVER RECOMMEND THIS PLACE TO ANYBODY. NOT VERY PROFESSIONAL. FAMILY OWNED BUSINESS AND NOT PROFESSIONAL AT ALL. More

Chris Morano is honest and went out of his way to make the deal happen! He is a great asset to Bob Smith dealership. The environment at Bob Smith is very friendly, kid's friendly and make you feel like ho the deal happen! He is a great asset to Bob Smith dealership. The environment at Bob Smith is very friendly, kid's friendly and make you feel like home! First time buyer at this dealership and I will strongly recommend this dealer and Chris Morano! Anil Gunaratne More

Saturday 6/12/10 my fiancee and i arrived at Bob Smith BMW after leaving Mercedes Benz of Valencia (terrible experience there). We were promptly greeted / yes greeted by salesman Baris.....Often times you BMW after leaving Mercedes Benz of Valencia (terrible experience there). We were promptly greeted / yes greeted by salesman Baris.....Often times you feel like you are being swarmed at dealorships...Not so at Bob Smiths ! Baris was totally professional,kind, and considerate... Baris knew everything about these cars , and did everything possible to make this experience a positive situation...We got a fantastic deal and left there with smiles on our faces.....When we return to buy another BMW we will be looking for Baris !!!!! thanks so much for making our day...p.s. KUDOS to Maria in the finance department for how fast she got us in and out with herself having such a busy day !!! Mr. Bob Smith you should be so proud to have employees of this CALIBER !!! sincerely Steve Martin and Jill Davis... More

I just leased my 2009 Z4 from Bob Smith BMW in Calabasas, CA., and had a fantastic experience. The Salesperson, George Bunnell, explained features of the car, was very professional, very knowledgeable, and CA., and had a fantastic experience. The Salesperson, George Bunnell, explained features of the car, was very professional, very knowledgeable, and courteous. He worked with Joe Kelly, the Manager, to give me a great deal on the car and on my Lexus trade-in. I was also treated very well by Dan Kras in the Finance Dept. My accessories and other options were handled by Catherine Hodac in the Service Department, who took care of my questions efficiently and expeditiously. I would highly recommend this team and dealership for your next BMW lease or purchase! More

I had a great experience. Megan Hosp was great! She made sure I was shown exactly what I was in the market for and worked out payments to fit my budget. All of the people at Bob Smith were nice and answered sure I was shown exactly what I was in the market for and worked out payments to fit my budget. All of the people at Bob Smith were nice and answered all of my questions. I have recommended them to multiple people. More

Leased a new X5. Coming from out of town, I needed support in locating the correct vehicle and for the right price. Bob Smith was on it! They not only found the vehicle right away, the were in const support in locating the correct vehicle and for the right price. Bob Smith was on it! They not only found the vehicle right away, the were in constant communication with me, gave me a payment I could afford and had all the paper work done ahead of time so I only needed to show up and sign a few documents. Great Customer service. Will be coming back again. More

We leased a BMW 5 series from Bob Smith- the staff was helpful and courteous. We have taken the car in once for its service- and it couldn't have gone smoother from the rental car to pickup. Very easy- helpful and courteous. We have taken the car in once for its service- and it couldn't have gone smoother from the rental car to pickup. Very easy- very fast. And they have a hot chocolate machine that dispenses amazing hot chocolate- not that that has anything to do with buying/leasing a car- but it certainly doesn't hurt. I would and have recommended this dealership to several individuals who have all had the same great experience. More

This was by far one of the best sales experiences I have ever had. The Bob Smith employees were all first class. The salesperson, finance department and service department were all extremely knowledgeable ever had. The Bob Smith employees were all first class. The salesperson, finance department and service department were all extremely knowledgeable, professional and very courteous. I was even introduced to the General Manager(s), which reassured me that they took pride in their dealership and cared about each customer who walked through the door. I am highly recommending my friends to visit Bob Smith if they are in the market for a BMW. More

Every person that I encountered at this dealership was friendly, informative, helpful, positive, and willing to get me the answer if they did not know it themselves...I would absolutely recommend this dea friendly, informative, helpful, positive, and willing to get me the answer if they did not know it themselves...I would absolutely recommend this dealership as well as go there again myself! Thank you! More

I just leased my second 328i from this dealership. My sales guy, Hamlet, was awesome! He was straight forward, knowledgeable and actually made the process enjoyable. Friendly service department staff to sales guy, Hamlet, was awesome! He was straight forward, knowledgeable and actually made the process enjoyable. Friendly service department staff too. I recommend Bob Smith BMW to all of my friends. More