Bob Smith BMW

Got my first BMW there and was happy that I went there because it's really close to where I leave and Sam Motamedi is very friendly and accommodating to my questions since I've never owned a luxury car be because it's really close to where I leave and Sam Motamedi is very friendly and accommodating to my questions since I've never owned a luxury car before. More

The best dealership experience I have ever had. 5 stars for all departments I had to deal with, especially, the sales department. David Prince is one of the best car salesman I have had the pleasure of dea for all departments I had to deal with, especially, the sales department. David Prince is one of the best car salesman I have had the pleasure of dealing with. I will definitely be sending any friends/family looking for a BMW his way. 5 stars all around! If you are looking for a BMW in the Southern California area, Bob Smith BMW should be the first stop! More

Just bought my first 5 series BMW at Bob Smith BMW in Calabasas - --- great experience. If you are looking for a knowledgeable, professional sales rep willing to go the extra mile for you -- give Rodger Calabasas - --- great experience. If you are looking for a knowledgeable, professional sales rep willing to go the extra mile for you -- give Rodger Le a call. I was able to negotiate a great deal over phone, he had the car ready when I showed up and thoroughly presented the features/value add of the BMW 5 series. Also I was offered a fair trade in price for my existing car and I walked out of the dealership feeling very positive about my overall experience. I've purchased several cars over the last 10 years (Mercedes, Acura, Infiniti, etc) and my experience with Rodger Le was top of the list. Robert More

I purchased a BMW 3-series from Bob Smith BMW and had a I purchased a BMW 3-series from Bob Smith BMW and had a great experience as a first-time buyer. The whole staff displayed professionalism to the high I purchased a BMW 3-series from Bob Smith BMW and had a great experience as a first-time buyer. The whole staff displayed professionalism to the highest degree. My salesperson, Rodger Le, was extremely knowledgeable in the field and offered valuable information. I appreciate his experience and expertise in helping me find a car that fit my needs. I was very impressed by the level of service I received at this dealership. More

I bought my BMW from Bob Smith and earlier the service was spotty. But, since Ken was assigned my service advisor, I find him very friendly, helpful & accommodating. was spotty. But, since Ken was assigned my service advisor, I find him very friendly, helpful & accommodating. More

We purchased a used CPO 2010 528i and the entire experience was very smooth, quick and went without any hitches. Greg Huber was the Sales rep who went above and beyond and worked with us to make us experience was very smooth, quick and went without any hitches. Greg Huber was the Sales rep who went above and beyond and worked with us to make us feel comfortable, was proactive, honest and courteous. In short, he was great to work with. After we agreed on the price, we noticed there was a small dent on one of the wheels, which Greg took it upon himself to get it fixed. he even went to the extent of picking up and deliverying the car to me:-). Great job Greg, and thanks again for all your help. I just hope i do not have to contact you again till I buy my next BMW:-) More

I have been bringing my car for normal maintenance service for 3 years at this dealer. They are doing fine with these services. Finally I had mechanical problem to the car and they treated me like I service for 3 years at this dealer. They are doing fine with these services. Finally I had mechanical problem to the car and they treated me like I never exist. This is the way they serve their customers by ignoring to my call. Finally I brought the issue to Service Manager who took 2 weeks to get back to me after couple emails to remind if she have a chance to look at my issue. Finally they got back to me and they did not take the responsiblity to take care the issue and instead blame to me and other people. My experience with BMW in Beverly Hills is much better than with them. They would take care the problem right away without ask too many questions. I will never bring my car back to Bob Smith again and also let all my friends know my bad experience with Bob Smitth BMW. More

Bought my CPO 750i from a dealer a bit north of Bob Smith. The experience there was not good at all so I looked for a new place to service my car. After recommendation I picked Bob Smith BMW and specif Smith. The experience there was not good at all so I looked for a new place to service my car. After recommendation I picked Bob Smith BMW and specifically Ken. He is very knowledgeable, great to deal with and gets the problem resolved in quick and responsive manner. Issues that the other dealer kept my car for weeks and did not actually fix, Ken correctly diagnosed the problem and resolved the issue quickly. Don't expect him to pickup phone calls every time you call but that is really not needed with him. He does not miss anything. Simply describe your problem and let him do his work, you wont be disappointed. He knows more about the problem after you describe the issue than most dealers do with hours of diagnostic. I have been to service my car at this dealership several times and been happy every time. The service I have received from Ken has sold me on the dealership so much that I will buy my next BMW from BOB SMITH. They maybe slightly higher priced but you will get that and more back in long run. They took such good care of me even with the fact that car was purchased from another dealer I cant imagine ever buying a BMW from another dealer. More

BOUGHT A USED CERTIFIED PRE-OWNED BMW- A WEEK LATER FOUND OUT THAT THE CAR HAD BEEN IN AN ACCIDENT WHICH WAS NEVER DISCLOSED AND YET IT SOMEHOW HAD PASSED THEIR INSPECTION- THEY HURRIED UP AND TOOK THEIR CAR OUT THAT THE CAR HAD BEEN IN AN ACCIDENT WHICH WAS NEVER DISCLOSED AND YET IT SOMEHOW HAD PASSED THEIR INSPECTION- THEY HURRIED UP AND TOOK THEIR CAR BACK, PROMISING A BETTER CAR- - NEVER DELIVERED IT!!!!!! THEY LEFT US WITH A DENIED LOAN, NO LOANER CAR, BUNCH OF EXCUSES AND LIES. DO NOT BUY ANY CARS FROM BOB SMITH THEY ARE FRAUD!!!THEY SELL LEMON CARS THEY BUY THEM FROM AUCTIONS-FIX THEM UP AND MAKE INSPECTIONS PASS TO CERTIFY THEM-THEY ARE LIARS WHO SHOULD BE REGULATED. I STRONGLY ENCOURAGE ALL THOSE WHO HAD SIMILAR EXPERIENCE TO FILE A COMPLAINT WITH BBB- BECAUSE I HAVE!!! More