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Bob Smith BMW

Calabasas, CA

4.5
290 Reviews

24500 Calabasas Rd

Calabasas, CA

91302

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Showing 290 reviews

March 16, 2015

They are bus. You have to wait a week if you want a loaner. I took the car in 3 weeks ago because the back seat rattled. They "fixed" it, and then it started rattling again last week. I called to make an appo More

by MDCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Avelar, Isaac
February 11, 2015

NEW PURCHASE I just wanted to write your business a quick note to thank your team for your honesty and dedication while selling me my new car yesterday. (BMW 65 More

by IMRICHG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RAJAN
January 17, 2015

Terrible, absolutely terrible. I found the perfect car at Bob Smith BMW and proceeded to give them a down payment for the car. The accepted it cashed my check etc and then let me kn More

by Wilddog7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
hovik azolyan
November 16, 2014

I Thought They Were Very Good I bought a new car from Bob Smith recently. They got me the car I wanted and arriving at a good price was not a hassle. They totally buy into the way More

by FairDeal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Burch
July 31, 2014

Excellent Customer Service by Ken Firmin! Referred to Bob Smith by a good friend of mine for service. Ken Firmin went above and beyond to make sure I was taken care of. Ken provided excellent More

by Rvinas05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Firmin
May 08, 2014

Worst car purchase experience ever I purchased my last 3 cars (all new), a Ford Mustang, a Toyota 4Runner, and a Volvo XC60, in the last 10 years through internet price negotiation. In More

by bruin123
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Paul Nema and Brian Mayer
March 28, 2014

Upsetting Service Experience With Bob Smith BMW My family members and I were 30+ year customers of Bob Smith BMW in Calabasas, CA. We've bought/leased 10+ cars from them over the years. And I've j More

by JoelDenver
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
TIm Smith, Catherine Smith,
February 10, 2014

I was very pleased with the friendliness of everyone I ran into at Bob Smith BMW. I started with Greg Huber as my primary contact. Greg's follow up and professionalism was top notch. Greg asked JC Reznick More

by Srandol7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JC Reznikoff and Greg Huber
January 07, 2014

As always, the service personnel at the dealership were outstanding. This time, in particular, Sue Bolger. Sue is professional, friendly, knowledgable and just a pleasure to interact with while you are t More

by DEH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Bolger
August 04, 2013

The power steering unit died and I made an appointment for repair. Well, there were several hurdles to overcome in my situation and Sue Bolger handled every one with courtesy and professionalism. She put More

by CBen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Bolger in service and Sean in loaner cars
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