Bob Smith BMW

Sold car and warranty dept refused to refund remainder This is for the maintenance warranty dept. last year I purchased an extended maintenance warranty on my BMW. Recently I ordered another vehicle from This is for the maintenance warranty dept. last year I purchased an extended maintenance warranty on my BMW. Recently I ordered another vehicle from another dealer and was in process of trading in my car once new Car arrives. I called the warranty dept daily and left messages. Jordan at Bob Smith warranty took the entire week to return my calls and said she can not refund me the difference since I sold the car. This was not in the contract i signed and have received attorney advice and they are in breach of contract. There is nowhere in writing that says I must still be in possession of the vehicle. It said that I must provide in writing to them in person, mail or courier that I wish to cancel and within 30 days they will pro rate difference left on contract. Please do not buy any warranty from them, they are crooks and awful experience there. They would keep my car for several days just for an oil change and minor work. The only person there who has been helpful is Ken Firmin the service advisor. He would tell me honestly what car needs and doesn't. I've had other service advisors that tried selling me extra service items that car really didn't need, but Ken was honest. If someone is wanting to buy the upgraded maintenance warranty, then they should ask what if they sell the car, because the contract they gave me has no written information about selling car and not being able to get a refund for difference. That is breach of contract and very poor customer service. More

Car Purchase This is my second lease from this dealer, thx to Eddie Ruston he makes it happen! This is the place to get the best deal. This is my second lease from this dealer, thx to Eddie Ruston he makes it happen! This is the place to get the best deal. More

Substantiate claim against Century West BMW for poor repairs Went to dealer for letter substantiating claim against Century West, BMW of damage during battery change six weeks earlier, result, flooded battery co Went to dealer for letter substantiating claim against Century West, BMW of damage during battery change six weeks earlier, result, flooded battery compartment, shorted electronics. $5,000.00 bill. Terri Wallace and Shop Foreman, Mike. Terri said she had never heard of BMW, USA ever asking for a letter from another dealer on a charge back claim. She asked Mike to look at my car. He was very thorough in his inspection, noting that all welds, body panel seals were "factory work," never been damaged or repaired. Mike said that my complaint was accurate and the flooded battery compartment was the result of damage caused when Century West changed the battery on November thirtieth, 2015. He told me he was busy but that he would write the letter requested by BMW, USA and call me when it was ready. I called Terri and Mike several times over nine business days, leaving a message and phone number. None of my calls have been returned, each one went to voice mail, and I have given up hope that they will ever respond. I also contacted four independent BMW repair shops and one of them told me that if they wrote a letter criticizing a Dealership, he feared that his parts supply might be interrupted by BMW, and he refused my request. The other three shops said basically the same thing and all three denied my request for a letter on their letterhead. When a BMW Dealership won't criticize another BMW Dealership and four independent BMW shops fear retaliation from the Manufacturer would hurt their businesses, I see a problem. If anyone out there has experienced similar stonewalling, write a review and talk to an attorney! More

suspicious, they try to keep hide something. my engine light i leased Z4 on 2-21- 2016 from bob smith in Calabasas. I found this car on online so I drove all the way from Irvine. it took me 2 hours. when I i leased Z4 on 2-21- 2016 from bob smith in Calabasas. I found this car on online so I drove all the way from Irvine. it took me 2 hours. when I get there I saw a missing part from passenger door side, so I asked my sales person (neil) to mail it to me. a week later they mailed a piece that its missing but it was the piece from driver side.( parts a not Identical both side. ) so It doesn't fit. i called niel, and he says he will send it to me but never received. while i was waiting for the part, i found other part is missing. it was the cover from back side of rear view mirror ( where the mirror attach to the windshield) so i was upset, because i leased a brand new car and i told neil to send me the piece asap but its been a month since i told to them. i called and text neil many times but his answer was always same. his manager said, i have to bring my car in to get fixed. yes i can do that , if i live close to Calabasas. but i live in Irvine. working 5days a week neil told me he has a loaner car. that means it takes few days to fix them. i was wondering why... why don't they get the parts first and install them right away? its not mechanical issue. its just plastic pieces missing. if i have a loaner car, i have to drive round trip, at least 4hours with out traffic. and they told me i only can have loaner car if i visit the dealer between mon- fri. that mean i have to leave my work on weekdays, drive 2 hours... i work hourly.. i don't want to lose money. and i have to spend my money for gas too. they can just mail the parts,and i can bring my car in local dealer ship for installing. i have no idea, why they keep asking me to bring my car in. it is so suspicious, they try to keep hide something. my engine light is on too. think about it why the brand new car has some missing pieces? it might got into an accident and they never report. because they can fix it for free they told me, they wont cover any expenses (gas or any compensation for losing my money from work ) i don't think it sounds fair..... please help. More

Best experience ever because of salesman I worked with Dealership: large, nice and easily accessible right next to I405. Very relaxed and pleasant environment. I enjoyed being there. Salesman: Eddie is Dealership: large, nice and easily accessible right next to I405. Very relaxed and pleasant environment. I enjoyed being there. Salesman: Eddie is the BEST salesman I have met in my 3 month car search. He bent backwards to accommodate in every way. Put up with so many emails and calls without hint of frustration. Even when I found lower price somewhere and he couldnt match it, his attitude did not change and was equally as helpful. Management: Friendly, not pushy. Prices: They were the second best price and I was willing to pay the higher price just to buy from them because of Eddie but they werent getting the car I wanted soon enough and I had an expiring BMW coupon. Definitely going to them for my second car soon. More

Great dealer to get a BMW from! Bob Smith BMW rocks!. they make the best deals in La!, and there professional and the dealer is beautiful and clean Eric French, who runs the de Bob Smith BMW rocks!. they make the best deals in La!, and there professional and the dealer is beautiful and clean Eric French, who runs the dealer is amazing and goes out of his way to take care of the customer like all car dealerships should do these days. Keep up the good work Eric and team! More

They are bus. You have to wait a week if you want a loaner. I took the car in 3 weeks ago because the back seat rattled. They "fixed" it, and then it started rattling again last week. I called to make an appo I took the car in 3 weeks ago because the back seat rattled. They "fixed" it, and then it started rattling again last week. I called to make an appointment and they said I can bring the car in only between 7 and 11 a.m!!! After getting upset, the clerk agreed to "allow" me to come in at 3:40. I took it in today AGAIN. The loaners are very basic cars, some without navigation. Brian Avelar is great though. The problem is that they are very busy and you just have to wait for an appointment if you want a loaner. Isaac, the Resident Genius, is also very helpful. He does everything he can to resolve issues. More

NEW PURCHASE I just wanted to write your business a quick note to thank your team for your honesty and dedication while selling me my new car yesterday. (BMW 65 I just wanted to write your business a quick note to thank your team for your honesty and dedication while selling me my new car yesterday. (BMW 650i) Thank you so much for answering all of my questions honestly and following up with me, and making the process not as painful as it otherwise could have been. I'm happy with the car I purchased, and about the purchase price. You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to BOB SMITH BMW, and telling them your one of the most professional dealerships I have ever dealt with. I will also be leaving nothing but 5 star reviews about you guys. (RAJAN, SALMAN, STEVE I THINK, and of course ERIC) Vr, RG More

Terrible, absolutely terrible. I found the perfect car at Bob Smith BMW and proceeded to give them a down payment for the car. The accepted it cashed my check etc and then let me kn I found the perfect car at Bob Smith BMW and proceeded to give them a down payment for the car. The accepted it cashed my check etc and then let me know about 3 days later that they would no loner hold the car and they were selling it. Completely rude and untrustworthy people. Only out to make a dollar no matter what the expense. DO NOT SHOP FOR CARS HERE! There are several and I mean several BMW dealerships around that area, so go to ANY other one besides BOB SMITH they are the absolute worst! What they did was not only wrong it was unethical. I tried proposing several alternatives including getting the car that day and they said no everytime because they wanted to sell it to someone right then and did not care that I had already paid them some money for it. Once again don't ever shop here and don't work with Hovik. More

I Thought They Were Very Good I bought a new car from Bob Smith recently. They got me the car I wanted and arriving at a good price was not a hassle. They totally buy into the way I bought a new car from Bob Smith recently. They got me the car I wanted and arriving at a good price was not a hassle. They totally buy into the way BMW wants things done and they do it. They are friendly and professional. I will buy from them again. Made it easy. More