Bob Smith BMW

Christina --Service Department Christina always goes above and beyond and tries to make the service experience easy. She is accommodating and very professional. The best!! She is Christina always goes above and beyond and tries to make the service experience easy. She is accommodating and very professional. The best!! She is always interested in YOU and makes the process simple and very organized. More

Best service around I purchased a pre-leased BMW in August 2016. In November the front bumper paint began to come off. I took a photo and sent it to Hans who said bring i I purchased a pre-leased BMW in August 2016. In November the front bumper paint began to come off. I took a photo and sent it to Hans who said bring it in and we will take care of it. The problem was that I live in Colorado and would not be in California until May 2017 ( San Diego which is a 3 hour drive ). May became July, almost a year later. I arranged the paint job with Nicole who was fabulous. She gave me a loaner for a week so I could drop off and pick up my vehicle while I was not working during the week (usually they charge $150/day for any loaner out past your "vehicle is ready date". She was sensitive to my distance of driving. When I dropped off my car it was filthy from camping through Utah on my way back, with dust everywhere inside. When I pick up my car yesterday, the new paint job was immaculate and the car was fully detailed. All for free!! The process was seamless and my vehicle looks brand new. The loaner was a pretty sweet ride too! Thank You Bob Smith BMW, Hans and Nicole for your complete professionalism and kindness. P.S. I love my BMW X1 35i. More

High Class Service! All my previous cars had been Hondas or Toyotas, so I didn't really know what to expect from a BMW dealership (more of the same pushy sales reps?). Wh All my previous cars had been Hondas or Toyotas, so I didn't really know what to expect from a BMW dealership (more of the same pushy sales reps?). When I entered Bob Smith BMW, Hans, one of the sales reps greeted me. Instead of jumping right into asking me what car I was interested in he asked about my day and we talked briefly about the car I had been driving up until then (2004 Honda Civic). This put me a little more at ease since he didn't jump right into a sales pitch. We discussed the features I wanted in a car and we went from there. I test drove a 330i and before we even pulled off the lot he went over just about every feature the car offered. He took the time to explain everything, down to the HUD. This personal attention was what sold me. I had planned on checking out Mercedes the next day, but instead I emailed Hans with the features I wanted in a 330i and he found the car for me that day. I went in the next day and finalized the deal. I'm sure Mercedes would have provided great customer service as well, but with the experience I had at BMW they earned my business without the need to look further. Hans and Lorelie earned my business for BMW and if you need a new car you owe it to yourself to ask for them. They actually CARE that you're happy with the car before you purchase/lease it. They seem to really enjoy what they do and love the cars they sell. More

Best people work there especially Paul and Carlos I have had friendly and convinient service at service center. They are extremely helpful and polite. I have leased my cars there for the past 20 years I have had friendly and convinient service at service center. They are extremely helpful and polite. I have leased my cars there for the past 20 years and have never regretted. Dealer that is line family More

I AM BEYOND IMPRESSED Ruby and Paul and brian are great! I'm not certain about the negative reviews posted here seems really weird! I've always driven Mercedes Benz and th Ruby and Paul and brian are great! I'm not certain about the negative reviews posted here seems really weird! I've always driven Mercedes Benz and this is my first BMW talk about making me see a whole other level of customer device and maintenance. Let's start with my appointment easy as breathing, I made the appointment online and chose Brian Avelar as my service advisor. He is SO HUMBLE and knowledgeable, from the very start we walked over and through my new used BMW I purchased from another boutique type sakes shop. So, many things when you purchase a used new car are expected to need to be replaced or maintenances done period end of story. However I picked up that bill of a couple grand and it was WELL WORTH IT! The car feels better more smooth. Well anyhow, Brian and the other tech, Michael I believe was his name, went over the car, the coolant was old FLUSH, the power steering, brakes, sensors, OIL CHANGE DUE, alignment, front right and left bushings worn out, machines my rotors differential fluid change, the crankcase vent valve on the cylinder head was leaking fixed that and found oil in the eccentric shaft, 2 days and for a good price. I've never had BENZ walk me through the repairs they just tell you and you have to trust Benz with this BMW dealer and service advisor nothing was left to second guess I saw for myself and I was pleased from start to finish. This dealership doesn't come off as ill advised and desperate. They are informed and classy with an edge on customer service that few can hold a candle to. RUBY was A COMPLETE JOY! I had the best time talking to her she was and us AMAZING like Brian. To bad Yelp doesn't allow for a diamond rating because they would get 5 diamond ratings from me. It's made me rethink the 5 star ratings I've given to other places. I honestly could sit ALL DAY LONG and not be uncomfortable. The waiting room is perfectly fine! Someone said it's small? I'm not sure what they expected? A theme park ride or a connected Starbucks? No it's a car dealer! The best car dealer I've been to and I've had 4 Mercedes Benz and 5 other cars in my life. I chose Brian because he has my name! I know silly but hey the dude is REALLY COOL, honorable and has dignity and is humble. I loved and appreciated that. It's rare. I can't say the same for any other dealer. Yes some come close but not enough. The prices are EXCELLENT! They are FAIR and I appreciate that. I'd rather have it done right in a couple days than to be told to wait someplace else. So I hope the owners read this and Honor Brian Avelar with an award or something really amazing. Paul was sitting at a desk he briefly spoke to me and was kind when I was chatting with Ruby who WAS EVERY BIT as great. The only con was the cashier seemed very busy and in low lighting, mad install very bright lights on the cashier area like the sun shining in on this dealership because they are that GREAT! THANKS EVERYONE! Many blessings! More

Courteous and Helpful Paul and everyone I dealt with there, made my experience a positive one. All are friendly and eager to help. When going in with an appointment, ever Paul and everyone I dealt with there, made my experience a positive one. All are friendly and eager to help. When going in with an appointment, everything goes smoothly, and is well orchestrated. Loved the loaner! More

Told me they could do the deal I wanted on the phone They advertise a prices and tell you they can get it for you on your spec to go then and give you a completely different price. Hoping to scam you. They advertise a prices and tell you they can get it for you on your spec to go then and give you a completely different price. Hoping to scam you. I wasted a morning of my life there. Awful dealer don't believe a word they say. And I spoke to 3 people who misled me. Keep well away. More

Brian U Brian was very helpful and not pushy. I really appreciated his advice. However he was not pushy on the product or make me feel pressured to buy. Took Brian was very helpful and not pushy. I really appreciated his advice. However he was not pushy on the product or make me feel pressured to buy. Took care of my concerns and resolved my issues. More

Rustom Eddie I was bored of my coupe 428i. Turned it in 2 years early and Eddie Ahamadie and Eddie Rustom helped me go from base 428i coupe to a fully loaded 528i. I was bored of my coupe 428i. Turned it in 2 years early and Eddie Ahamadie and Eddie Rustom helped me go from base 428i coupe to a fully loaded 528i. They got the car to my budget and helped me out. More

My new favorite dealership! ABSOLUTE BEST car buying experience ever!! A GREAT group at Bob Smith! Hans and Robert are THE BEST!! And I actually had fun & laughed, when has th ABSOLUTE BEST car buying experience ever!! A GREAT group at Bob Smith! Hans and Robert are THE BEST!! And I actually had fun & laughed, when has that ever happened when purchasing a car!? Definitely my new fave dealership, will be spreading the word!! LUV these guys!! More