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Bob Smith BMW
Calabasas, CA
290 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 290 reviews
May 21, 2018
Only if the wait was not that long I have been coming here for years to service all of my BMW's, the following is my overall observation after more than 5 BMW's being serviced with Bob I have been coming here for years to service all of my BMW's, the following is my overall observation after more than 5 BMW's being serviced with Bob Smith. 1)Wait is too long avg. 1/2 hour to get checked in. 2) No shuttle service on the weekends (out of luck if you do not have a loaner) 3) Their advisers are superb and the main reason why I keep coming back More
by SirSJW
Employees Worked With
I cant recall sorry,
March 17, 2018
Unresponsive Con Artists I go in here for an oil change and I'm told that I need new tires and guess what you're in luck, if you buy a set of Four you qualify for a Pirelli re I go in here for an oil change and I'm told that I need new tires and guess what you're in luck, if you buy a set of Four you qualify for a Pirelli refund, brining your price to a record low. OK. Sounds Great. Lets do it. That was 3 months ago. They do not want to respond. I even contacted their General Manager for service department by phone and by email that I can show you confirmation for. Here, I'm thinking to myself, if. you have have the basic courtesy or decency to respond to a customer about your own claims, then what good are you ? Why should anyone trust you ? I cannot recommend Bob Smith BMW to anyone. Probably one of the worst service places on the planet. Why are you selling me on things that are not true ? Is that how Bob Smith Rolls ? By deceiving customers ? Not bothering to respond ? By having General Managers who don't respond to emails or telephone calls ? I recommend Bob Smith change its name to Con Man Smith BMW. Go Elsewhere for your services. These people are no good. More
by BobSmithBMW
Employees Worked With
Catherine Hodac, Service Manager
October 23, 2017
EXCELLENT AS ALWAYS My thanks to Hans, Lorelei, Amir and my buddy Tiger... You got me into another "dream" car. With the remodeling and all employees in a small area, My thanks to Hans, Lorelei, Amir and my buddy Tiger... You got me into another "dream" car. With the remodeling and all employees in a small area, I had the unique experience of seeing the commendatory and respect the employees have for each other. More
by TheMonaghans
Employees Worked With
Hans, Lorelei, Amir and Tiger
September 07, 2017
help me pair a new one I bought a 528I from Bob Smith. I am buyer from Michigan and shipped the car back to Michigan. Sales Manager Nasir is a nice person to help me do all I bought a 528I from Bob Smith. I am buyer from Michigan and shipped the car back to Michigan. Sales Manager Nasir is a nice person to help me do all the out state sales paper work and contact a professional car shipping for me. Although I didn't receive the second key when the shipping truck come my home. The second key lost when shipping the car. I contact Mr. Nasir at once and he helped me pair a new key in the end. I am satisfied with the solution in the end and highly recommend people contact Sales Manager Nasir to pick up the dream car. Thanks. More
by Tony
Employees Worked With
Nasir
August 31, 2017
Flawless Service Experience I had to bring my car in for a significant warranty repair and a couple of recalls. After speaking to Rob I brought it in for the service and everythi I had to bring my car in for a significant warranty repair and a couple of recalls. After speaking to Rob I brought it in for the service and everything went smoothly. A rental car was provided and I heard from Rob a day later to give me an update and a few days later to tell me the car was ready. All of the work had been carried out as expected, with all the details as to what had been done, and my car was clean when it was brought out for me. More
by Stephen
Employees Worked With
Rob Meyer
August 30, 2017
ISSUE WITH NOISE IN THE BRAKES CHRISTINA LANGOSH IS MY SERVICE COORDINATOR. SHE ALWAYS RESPONDS QUICKLY AND PROFESSIONALLY. SHE TOOK CARE OF MY CAR, THE LOANER, AND THE REPAIRS IN CHRISTINA LANGOSH IS MY SERVICE COORDINATOR. SHE ALWAYS RESPONDS QUICKLY AND PROFESSIONALLY. SHE TOOK CARE OF MY CAR, THE LOANER, AND THE REPAIRS IN A TIMELY MANNER. MY CAR WAS RETURNED WITH ALL REPAIRS DONE AND THE CAR WAS IN EXCELLENT WORKING ORDER. I KNOW I CAN ALWAYS COUNT ON THIS OUTSTANDING YOUNG LADY AND HER SERVICE DEPARTMENT!!!! More
by BONNIE1954
Employees Worked With
CHRISTINA LANGOSH
August 28, 2017
Bought a car the salesman Justin and his manager were extremely, nice, gave us the best deal and we left the dealership with a new car in under 3 hours! amazing t the salesman Justin and his manager were extremely, nice, gave us the best deal and we left the dealership with a new car in under 3 hours! amazing team with fast service. More
by tahmineh javanbakht
Employees Worked With
Justin
August 13, 2017
Wonderful experience Everything was great. Brian's always is a big help. It's a pleasure to get my car Serviced here. Thanks for running a great shop Everything was great. Brian's always is a big help. It's a pleasure to get my car Serviced here. Thanks for running a great shop More
by Rob
Employees Worked With
Brian Avalar
August 09, 2017
Great experience Found an amazing deal on an Executive Demo 5 Series GT at Bob Smith and John Burch guided me through a painless and seamless transaction. He is a tru Found an amazing deal on an Executive Demo 5 Series GT at Bob Smith and John Burch guided me through a painless and seamless transaction. He is a true professional who loves what he does and respects his customers. The entire dealership is staffed with helpful friendly people and the car shopping process is a true pleasure there. Highly recommend both John and Bob Smith. More
by Warbern
Employees Worked With
John Burch
August 09, 2017
The most amazing wonderful experience I have ever had. Hans and Lorelai were the most professional managers I have ever worked with. Amazing service. I had visited other dealers prior for 3 days and intere Hans and Lorelai were the most professional managers I have ever worked with. Amazing service. I had visited other dealers prior for 3 days and interested in getting an BMW I3. They put an amazing package deal for me. I highly recommend this. 10 Stars if I could ! More
by Farshad Sinai
Employees Worked With
Hans and Lorelai
