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Bob Smith BMW
Calabasas, CA
292 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 292 reviews
March 14, 2019
Unresponsive dealership Called in 4 days ago to get a quote on how much it would cost to transport for an out of state purchase on a executive demo 540i they have. They promi Called in 4 days ago to get a quote on how much it would cost to transport for an out of state purchase on a executive demo 540i they have. They promised someone would call me back that day. No one did. I called back in the next day and left a voicemail for a same day response. No one called me back. I called back on the 3rd day and again asked for a transportation quote. This time I made it clear that I have tried several times to speak to someone and I want to talk to a person this time. Receptionist sent to the managers voicemail after reassuring me the manager would absolutely respond that day. No one called me back. It’s the fourth day and I purchased a 540ix from a responsive dealer. Avoid this place if you’re out of state. More
by Wgu8213
Employees Worked With
Eric Kleiser
February 04, 2019
Would not recommend I had a very bad experience with this dealer. I leased a corporate pre-leased 6 series from them and I was assured the car was fully inspected (sales I had a very bad experience with this dealer. I leased a corporate pre-leased 6 series from them and I was assured the car was fully inspected (sales xx) during the test drive where i brought up hearing a rattling noise with the car. To which the salesman said he cannot hear and its not there. Made an appt with a closeby dealer to find out that the rear strut is bad and leaking oil. the noise was confirmed by the foreman during a test drive. Since the strut is not available in the US, it has to be shipped from Germany and i have to go back again. Foreman also discovered there is an issue with the passenger side sear air bag and i had to leave the car there for 5 days. I have to take the car again once the parts arrive. For getting an almost new car (7K miles) that as supposed to be tested, i shouldn't be spending time at the service dept and going back and forth this soon (first week).I sent an email to the salesman, internet sales manager and ops manage ... no response This will be first and last time. More
by bmw640i
Employees Worked With
Prefer not to
May 21, 2018
Only if the wait was not that long I have been coming here for years to service all of my BMW's, the following is my overall observation after more than 5 BMW's being serviced with Bob I have been coming here for years to service all of my BMW's, the following is my overall observation after more than 5 BMW's being serviced with Bob Smith. 1)Wait is too long avg. 1/2 hour to get checked in. 2) No shuttle service on the weekends (out of luck if you do not have a loaner) 3) Their advisers are superb and the main reason why I keep coming back More
by SirSJW
Employees Worked With
I cant recall sorry,
March 17, 2018
Unresponsive Con Artists I go in here for an oil change and I'm told that I need new tires and guess what you're in luck, if you buy a set of Four you qualify for a Pirelli re I go in here for an oil change and I'm told that I need new tires and guess what you're in luck, if you buy a set of Four you qualify for a Pirelli refund, brining your price to a record low. OK. Sounds Great. Lets do it. That was 3 months ago. They do not want to respond. I even contacted their General Manager for service department by phone and by email that I can show you confirmation for. Here, I'm thinking to myself, if. you have have the basic courtesy or decency to respond to a customer about your own claims, then what good are you ? Why should anyone trust you ? I cannot recommend Bob Smith BMW to anyone. Probably one of the worst service places on the planet. Why are you selling me on things that are not true ? Is that how Bob Smith Rolls ? By deceiving customers ? Not bothering to respond ? By having General Managers who don't respond to emails or telephone calls ? I recommend Bob Smith change its name to Con Man Smith BMW. Go Elsewhere for your services. These people are no good. More
by BobSmithBMW
Employees Worked With
Catherine Hodac, Service Manager
October 23, 2017
EXCELLENT AS ALWAYS My thanks to Hans, Lorelei, Amir and my buddy Tiger... You got me into another "dream" car. With the remodeling and all employees in a small area, My thanks to Hans, Lorelei, Amir and my buddy Tiger... You got me into another "dream" car. With the remodeling and all employees in a small area, I had the unique experience of seeing the commendatory and respect the employees have for each other. More
by TheMonaghans
Employees Worked With
Hans, Lorelei, Amir and Tiger
September 07, 2017
help me pair a new one I bought a 528I from Bob Smith. I am buyer from Michigan and shipped the car back to Michigan. Sales Manager Nasir is a nice person to help me do all I bought a 528I from Bob Smith. I am buyer from Michigan and shipped the car back to Michigan. Sales Manager Nasir is a nice person to help me do all the out state sales paper work and contact a professional car shipping for me. Although I didn't receive the second key when the shipping truck come my home. The second key lost when shipping the car. I contact Mr. Nasir at once and he helped me pair a new key in the end. I am satisfied with the solution in the end and highly recommend people contact Sales Manager Nasir to pick up the dream car. Thanks. More
by Tony
Employees Worked With
Nasir
August 31, 2017
Flawless Service Experience I had to bring my car in for a significant warranty repair and a couple of recalls. After speaking to Rob I brought it in for the service and everythi I had to bring my car in for a significant warranty repair and a couple of recalls. After speaking to Rob I brought it in for the service and everything went smoothly. A rental car was provided and I heard from Rob a day later to give me an update and a few days later to tell me the car was ready. All of the work had been carried out as expected, with all the details as to what had been done, and my car was clean when it was brought out for me. More
by Stephen
Employees Worked With
Rob Meyer
August 30, 2017
ISSUE WITH NOISE IN THE BRAKES CHRISTINA LANGOSH IS MY SERVICE COORDINATOR. SHE ALWAYS RESPONDS QUICKLY AND PROFESSIONALLY. SHE TOOK CARE OF MY CAR, THE LOANER, AND THE REPAIRS IN CHRISTINA LANGOSH IS MY SERVICE COORDINATOR. SHE ALWAYS RESPONDS QUICKLY AND PROFESSIONALLY. SHE TOOK CARE OF MY CAR, THE LOANER, AND THE REPAIRS IN A TIMELY MANNER. MY CAR WAS RETURNED WITH ALL REPAIRS DONE AND THE CAR WAS IN EXCELLENT WORKING ORDER. I KNOW I CAN ALWAYS COUNT ON THIS OUTSTANDING YOUNG LADY AND HER SERVICE DEPARTMENT!!!! More
by BONNIE1954
Employees Worked With
CHRISTINA LANGOSH
August 28, 2017
Bought a car the salesman Justin and his manager were extremely, nice, gave us the best deal and we left the dealership with a new car in under 3 hours! amazing t the salesman Justin and his manager were extremely, nice, gave us the best deal and we left the dealership with a new car in under 3 hours! amazing team with fast service. More
by tahmineh javanbakht
Employees Worked With
Justin
August 13, 2017
Wonderful experience Everything was great. Brian's always is a big help. It's a pleasure to get my car Serviced here. Thanks for running a great shop Everything was great. Brian's always is a big help. It's a pleasure to get my car Serviced here. Thanks for running a great shop More
by Rob
Employees Worked With
Brian Avalar
