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Bob Smith BMW
Calabasas, CA
292 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 292 reviews
October 10, 2019
Amazing customer care Justin's and Nasir's kindness, knowledge, availability, and patience helped to make this the easiest car buying experience my husband and I have had. Justin's and Nasir's kindness, knowledge, availability, and patience helped to make this the easiest car buying experience my husband and I have had. I never felt pressured in the 5 times I was there to test and re-test drive various vehicles. They knew I was looking on the internet as well and always remained professional, took as much time as I needed, answered every question we had, and led us to the best possible deal I could find on the car I wanted in the entire country; and I DID look everywhere on all the search engines to find my color combo and car. I'm so happy I was able to give my business to my local dealer. It being my first BMW, I look forward to a long relationship with them. More
by ShaLou
Employees Worked With
Justin, Nasir
October 05, 2019
Horrible experience and the service was free I purchased a certified 2016 BMW 428i from Bob Smith BMW dealership (April 2019). The sales manager promised the rust in the rotors would disappear a I purchased a certified 2016 BMW 428i from Bob Smith BMW dealership (April 2019). The sales manager promised the rust in the rotors would disappear after the brakes are used. Six months later I brought the car in to fix the outdoor temperature gauge, low tire pressure, get the rust off the bell area of the rear rotor and car detail. When I purchased the car in the evening and was not detail. I brought the car in on a Thursday at approximately 9 AM, Friday the outdoor temperature gauge was fixed and low tire pressure. Per the service invoice, “proceeded to remove drivers side wheel, and fender liner. Found outside temperature sensor not fully connected all the way. Reconnected it fully outside temp sensor is now function at normal operations”. Service had sales manager handle the rust and detail. The sales manager said, the Bob Smith needs to order a solution to remove the rust. The car should be ready Saturday. I was planning my Saturday to pick-up my car by 5:00 PM. Not until the late afternoon (approximately 4:30 PM) after I called the sales manager few times to find out the car would not be ready. Bob Smith BMW dealership does not care about their customer’s time. Monday came same thing happen. Finally on Tuesday (September 24, 2019) in the evening my car was ready detail (car washed) but the rust was not removed. Bob Smith BMW Dealership took Friday to Tuesday not to remove the rust. This evening (October 4, 2019) I noticed the BMW emblem has missing edges. I have pictures with perfectly clean emblem. The car has been driven about 30 miles since the service and parked in my garage. The car has been driven less than 800 miles since I purchased the car (just over 5 months) and always parked in my garage. I am wondering, while the car was serviced (removed drivers side wheel and fender liner) an accident happened and that’s why it took Friday, Saturday, Monday and Tuesday to detail (car wash) the car. I will never have my car serviced at Bob Smith BMW Dealership. More
by Unhappy
Employees Worked With
Sales Manager - Nasir Khan and Service Advisor - Kurt Carruthers, (will provide names if necessary)
October 03, 2019
Excellent experience! The service I got on October 2 was great and beyond my expectation. Thank you for professionalism and courteous environment. I highly recommended this center to my friends and family. great and beyond my expectation. Thank you for professionalism and courteous environment. I highly recommended this center to my friends and family. More
by zr
Employees Worked With
Matt Hall
September 25, 2019
Complained of Oil Leak, Dealership Spilled Oil Over Engine I've always thought highly of Bob Smith BMW, and am happy to have gotten in/out on Thursday, 9/19/19, quickly. However, I'm most disappointed that the I've always thought highly of Bob Smith BMW, and am happy to have gotten in/out on Thursday, 9/19/19, quickly. However, I'm most disappointed that the tech discourteously spilled oil all over my engine without cleaning it up. I spent $100+ to have the engine cleaned just a few days before, added a quart of oil the day before stopping by the dealership, and had to have the engine re-cleaned after leaving the dealership. Most disappointing. More
by VCQ.DCot
Employees Worked With
Rey Silva and an Asian Technician/Mechanic
September 20, 2019
REAL PEOPLE I live 45 minutes away and don't mind the drive because of the amazing service and friendly associates at this dealership. They really care! Thank yo I live 45 minutes away and don't mind the drive because of the amazing service and friendly associates at this dealership. They really care! Thank you again! More
by mbabakitis
Employees Worked With
Kurt and Javier
September 17, 2019
Amazing experience Matt Smith, Campbell , Nick and Karen made my experience a breeze. Everyone was very professional! I asked many, many questions because this is my fi Matt Smith, Campbell , Nick and Karen made my experience a breeze. Everyone was very professional! I asked many, many questions because this is my first BMW and they sat and answered all of my questions. With patience. Thank you More
by Corn on the Cob
Employees Worked With
Matt Smith, Campbell, Nick and Karen
September 02, 2019
Excellent customer service The past three years with Bob Smith's service department have been great, with everyone providing above and beyond customer service. Rob Meyer has be The past three years with Bob Smith's service department have been great, with everyone providing above and beyond customer service. Rob Meyer has been incredibly helpful, friendly and responsive. More
by KM
Employees Worked With
Robert Meyer
August 26, 2019
Good experience Nobody likes haggling over a new car. Ryan did his best to make me feel comfortable. He offered me pizza, water, cookie, and cookies while I was there Nobody likes haggling over a new car. Ryan did his best to make me feel comfortable. He offered me pizza, water, cookie, and cookies while I was there. BMW financing offered me a better rate than my own bank. I would buy another car from them. More
by Chlywly1
Employees Worked With
Ryan Bosman
August 08, 2019
Always treated wonderfully! I have been consistently impressed by everyone whom I’ve met at Bob Smith BMW, from purchases — including my latest, an i3 with range extender — to se I have been consistently impressed by everyone whom I’ve met at Bob Smith BMW, from purchases — including my latest, an i3 with range extender — to service visits. My most-recent connection was for service to my i3. Their service people are professional, efficient and always return the car cleaned and ready to go, with everything handled. More
by BimmerTim
Employees Worked With
Paul Simms
August 07, 2019
Highly recommend the internet sales department - Ryan B. I recently leased a new car from this dealership through the internet sales department. After going through other BMW (and Audi) dealerships who were I recently leased a new car from this dealership through the internet sales department. After going through other BMW (and Audi) dealerships who were not being forthcoming in prices and often times playing games and gimmicks, it was a pleasure to deal with Ryan Bosman, the internet sales manager at Bob Smith BMW. He was very honest, reasonable in pricing, and a pleasure to deal with during the entire quick and easy transaction. I leased the vehicle and understood all the terms and exact details before going into the dealership, so everything was transparent before having to make the trip down to the dealership. I would highly recommend Ryan B. and his team and would work with them again in the future! More
by Diana
Employees Worked With
Ryan Bosman
