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Bob Smith BMW
Calabasas, CA
292 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 292 reviews
December 27, 2019
Amir-Superior at delivering a red carpet experience. Amir did a stellar job delivering my car as ordered, price and amenities as promised. He is polished and knowledgeable in his product as well a strong Amir did a stellar job delivering my car as ordered, price and amenities as promised. He is polished and knowledgeable in his product as well a strong communicator in the arrival time process. I have bought at least 8 or 9 BMWs, all from a different dealership. I can’t recall any purchase being as straightforward and well managed as this one with Amir. Cameron, who demonstrates the working order at purchase is also outstanding in his field. Patient, thorough and beyond knowledgeable in his product. Combining these two is a home run for this dealership. They raise the bar for their profession and should take their bows. More
by Joy
Employees Worked With
None
December 02, 2019
Excellent sales team We are happy with our purchase. Amir, Cole and Mike took the extra mile to help us, we would definitely purchase again from Bob Smith BMW. We are happy with our purchase. Amir, Cole and Mike took the extra mile to help us, we would definitely purchase again from Bob Smith BMW. More
by agarcia
Employees Worked With
Amir, Cole and Mike
November 30, 2019
Rey Silva was very helpful and got the job done efficiently! Excellent customer service! The whole process was simple! Rey Silva was professional and honest. efficiently! Excellent customer service! The whole process was simple! Rey Silva was professional and honest. More
by Sopht301
Employees Worked With
Hudson Wallbank
November 13, 2019
excellent service dept. Rey Silva did everything to make my service experience as perfect as could be, from the moment I walked into the dealership, until I drove the perfect Rey Silva did everything to make my service experience as perfect as could be, from the moment I walked into the dealership, until I drove the perfectly fixed car home. More
by bruce
Employees Worked With
Rey Silva
November 13, 2019
Awesome customer service from Greg Huber and Shant Mnatsakanyan Greg went the extra mile to get me what I was looking for. Both of them was attentive, friendly and available from Greg Huber and Shant Mnatsakanyan Greg went the extra mile to get me what I was looking for. Both of them was attentive, friendly and available. I would highly recommended them and this dealership. The process was smooth and stress-free and the follow up has been the best. Shant was awesome and patient with me in taking the time to explain all the features. I absolutely love my car! Thank you Greg and Shant! More
by heather.edmondson
Employees Worked With
Greg Huber, Shant Mnatsakanyan
November 12, 2019
Service with a Smile Rob Thompsen is Awesome he takes care of your BMW. He let's you know what it will need and how long it will take. Rob Thompsen is Awesome he takes care of your BMW. He let's you know what it will need and how long it will take. More
by RB
Employees Worked With
Rob Thompsen
November 06, 2019
Oil change Service Took my 530e in for scheduled service. Initially the computer generated appointment was totally messed up. I was told we could get a loaner but had Took my 530e in for scheduled service. Initially the computer generated appointment was totally messed up. I was told we could get a loaner but had to wait ALMOST 90 MINUTES and still no loaner!! I have purchased or leased 4 BMWs at Bob Smith, always had my car serviced here, and this was the worst experience I have ever had. I'm looking for a new dealership to handle my automotive needs!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More
by MrAv
Employees Worked With
Prefer not to mention
November 04, 2019
The Best of the Best! They did a fantastic job regarding my lease return 330 I. I have been with them over 30 years and have never has any issues!!!! They did a fantastic job regarding my lease return 330 I. I have been with them over 30 years and have never has any issues!!!! More
by Bigib2
Employees Worked With
Matt Smith, Amir Azizi
October 25, 2019
Quick and Easy. In and out. I had an appointment at Bob Smith BMW to get my regular oil change service at Bob Smith BMW on 10/21/19. My appointment was with service representati I had an appointment at Bob Smith BMW to get my regular oil change service at Bob Smith BMW on 10/21/19. My appointment was with service representative Rob Meyer at 3:00PM. Unfortunately, I was coming from West Los Angeles, and there was heavy traffic on the 405, and I got to the dealership at around 4:00PM. The last thing I wanted to do after sitting in traffic for an hour and a half was to wait for paperwork to be processed to turn in my car for service, but Rob was a super star. He got the paperwork processed and completed in 5 minutes, and the helpful lady in the loaner car department got me set up with a loaner vehicle, and I was out of there within 15 minutes. Because I had the maintenance plan, i didn't have to pay a dime out of pocket, and my car was ready next day. Pick up was even easier. Dropped off the loaner car, they did a quick inspection of the car, looked at the car gauge, and looked at the miles, and I was all set. My car was brought out as they were doing the review, and I was out of there in 10 minutes. 10/10 will service my vehicle at Bob Smith BMW again in 8,000 miles. More
by pcc001
Employees Worked With
Rob Meyer, very helpful lady at loaner vehicle department whose name I did not get
October 14, 2019
Great Service Dept. Great Sales Dept and helpful Parts Dept. My brand new BMW purchased from Bob Smith (I dealt with the AMAZING Nasir Khan and Matt Smith) needed service. My Service Advisor was Rey Silva. Rey My brand new BMW purchased from Bob Smith (I dealt with the AMAZING Nasir Khan and Matt Smith) needed service. My Service Advisor was Rey Silva. Rey was awesome! Rey was attentive, kind, friendly, informed and got my car in and out as fast as possible, and while my car was there...his communication was perfect. Bob Smith BMW is the absolute BEST!!!! If they are not your local dealer, they are worth any drive! A+ all the way! Thank you, Adam J. More
by AJ
Employees Worked With
Rey Silva, Nasir Khan, Matt Smith
