Bob Sight Independence Kia - Service Center

Expectations of a service center. You would assume by 2017 that the industry would have streamlined service procedures and made the wait virtually non existant. You would be wrong. You would assume by 2017 that the industry would have streamlined service procedures and made the wait virtually non existant. You would be wrong. Hour long waits, fast talking pitches with up sales galore, you wade through a sea of half truths and check engine lights only to patiently await how many hundreds of dollars changing the cabin air filter was. As you sip scalding hot, scorched coffee and listen to the drone of the lady next to you talk about God knows what, you only wish that your thumbs could suck you into your phone while you absent-mindedly scroll Facebook and you don't have to hear her prattle on and on and on... But. This Dealership isn't like that. scheduling appointments via their web app makes picking a time that's most convenient for you a breeze. I picked 1130 and was gone within the hour for an oil change. I parked directly outside the service bay, was greeted by the friendly staff without hesitation or waiting, they knew exactly what I needed and got to work straight away. I was directed to a quiet and spacious waiting area to relax while they tinker away and was greater by slight monotone of daytime television and a good cup of coffee. Csnt complain. Service manager came and discussed some tips for future maintenance, offered at fair prices with times extentions if I wanted them today, and finished their tasks. Called me back to service and away I went. This dealership is the only one I could recommend for your needs. Be it service of sales, there is Nothing better than this. More

fast, courteous, and honest service Whether it has been an issue, regular maintenance or new tires, I always go here. I am a woman, and they never talk down to me. They are always stra Whether it has been an issue, regular maintenance or new tires, I always go here. I am a woman, and they never talk down to me. They are always straightforward with me. They stand behind their work. I have been taking my car here for over a decade. More

Service Great communication and customer service I had no appointment on a Saturday took my car and fixed issue in the same day. Called and confirm repair wa Great communication and customer service I had no appointment on a Saturday took my car and fixed issue in the same day. Called and confirm repair was done . Also he did follow up call to make sure I was happy and he met my expectations More

Prompt reception and timely service Jack and the rest of the crew did a great job for me. I was able to check in quickly and the service was quickly executed. The only problem was that I Jack and the rest of the crew did a great job for me. I was able to check in quickly and the service was quickly executed. The only problem was that I wasn't able to get a voluntary service campaign for additional anti-corrosion material for the underbody at the same time. It wasn't the service department's fault however. Apparently a new piece of equipment had to be ordered and it hadn't arrived yet. I'm looking forward to seeing them again when they can complete this for me. More

Great dealership/service department Jack was Great. The Service Department was on time and very efficient. It made my day run smoothly. Thanks to all of you, for a good visit. Jack was Great. The Service Department was on time and very efficient. It made my day run smoothly. Thanks to all of you, for a good visit. More

Battery Service My wife bought her new Kia here a couple months ago, her battery went bad, call dealership, came right in and was fixed faster than it quit raining, w My wife bought her new Kia here a couple months ago, her battery went bad, call dealership, came right in and was fixed faster than it quit raining, which it was. Very very happy with their service department!!!!! More

Excellent job I just did a great job and I'm understanding inform me about my car needed no work on it that my oil change I was out within 15-20 minutes great job I just did a great job and I'm understanding inform me about my car needed no work on it that my oil change I was out within 15-20 minutes great job More

Going the extra mile. Driving home from vacation I unfortunately topped my tank off with gas that contained water. Over five hours away from home I called KIA. Jack answere Driving home from vacation I unfortunately topped my tank off with gas that contained water. Over five hours away from home I called KIA. Jack answered right away, I explained my situation and he "held my hand" the entire time. Called me every so often to check on me. I appreciate the effort Jack put into getting me back home and keeping me calm in the process. Thank you!!! More

Oil change and inspection done. Always willing to hear the problems/issues of the the vehicle with out rushing through to the next. In a past experience, there was an issue with my d Always willing to hear the problems/issues of the the vehicle with out rushing through to the next. In a past experience, there was an issue with my doors. The doors conveniently did not act incorrectly at the dealership but the service guys brought me back to my car so I could explain. Shortly thereafter my doors started to act up and they were then fixed. Thank you for the timely effort given. More