Bob Sight Independence Kia - Service Center

Amazing service really helped me out Jack really helped me out with the car and helped with getting me a rental car just one of the best experiences I have had at a dealership Jack really helped me out with the car and helped with getting me a rental car just one of the best experiences I have had at a dealership More

Great observation and service! Jack noticed that my breaks needed to be fixed, after selling me the tire I needed he suggest I as soon as possible replace my two rear tires because Jack noticed that my breaks needed to be fixed, after selling me the tire I needed he suggest I as soon as possible replace my two rear tires because they were no longer safe to drive on. Although I didn't want to spend more money he was doing the right thing. I thanked him for his honesty. More

Always friendly Service department is always friendly and I never feel pressured. I have recently moved north of the river and although I have dealerships closer, I Service department is always friendly and I never feel pressured. I have recently moved north of the river and although I have dealerships closer, I will still make the drive to Independence. More

Great customer service Always happy to hear any concerns you have about your car, helpful and always great customer service with a hand shake and a smile ,the people in you Always happy to hear any concerns you have about your car, helpful and always great customer service with a hand shake and a smile ,the people in you service area listen and do there best to fix the problem. More

Excellent Service ad Bob Sight Kia I took my Kia Sorento in to have the oil changed and tires balanced and rotated, as well as an issue with my moon roof. All went wonderful, and Jack I took my Kia Sorento in to have the oil changed and tires balanced and rotated, as well as an issue with my moon roof. All went wonderful, and Jack Spence walked me out to my car and wished me a great day!! It was awesome!! More

Service at Bob Sight Kia As usual, i had a great experience. I experienced prompt service and excellent customer service. The guy that helped me is very nice and professional. As usual, i had a great experience. I experienced prompt service and excellent customer service. The guy that helped me is very nice and professional. More

Nice Surprise Was impressed by Kia 24 hour Emergency Roadside service team, the tow service they sent (Kitch Towing out of Topeka), Bob Sight Kia and with the servi Was impressed by Kia 24 hour Emergency Roadside service team, the tow service they sent (Kitch Towing out of Topeka), Bob Sight Kia and with the service department manager at the dealership, Jack Spence. Purchased our Sportage in 2013 from Bob Sight. Recently, was returning home to Garden City, KS and encountered engine problems in Topeka. Contacted the "800" roadside assistance team and they were wonderful, very caring and efficient. The tow company they sent (Kitch Towing of Topeka) was amazing and arrived at my location in about 25 minutes. The tow truck driver, Grant, loaded the car and then me and took us both back to the dealership in Independence, MO. I had contacted my daughter to come pick me up in Topeka, but Grant stated that he could not leave me alone in Topeka without a vehicle. Upon arriving at Bob Sight, my car was off loaded and a quick inspection was completed. Jack stated that I would probably need to supply my maintenance records (oil changes). Since it was Saturday and the heavy engine employee had finished his shift, they would have to wait until Monday to get a clear understanding of the engine issues. On Monday I called to speak with Jack and he requested that I bring the service records over so that they could be copied and sent on to Kia for their decision. On Tuesday, Jack called to say that Kia was replacing the short block of the engine. Although there was a recall going on, my vehicle was not on the recall list, however we were still under warranty. Jack made arrangements for me to pick up a rental from Enterprise (which Kia picked up the cost of) and I was able to return home while the engine was being replaced. The repair took 10 days. Because of the level of service that we received, I was not disappointed, and when we need to purchase another vehicle, will return to Bob Sight Kia. Jack did a great job in seeing the service/replacement process through for us. Overall, pretty painless, even though inconvenient. Thank you Jack, Bob Sight and Kia. You will keep us a Kia supporters and customers. We love our Kia. Linda Guhr More

Jack is amazing when it comes to service. When my back window was broken, Jack was easy to work with and willing to go beyond to help me get my window fixed. When it comes to my car I wont ta When my back window was broken, Jack was easy to work with and willing to go beyond to help me get my window fixed. When it comes to my car I wont take it anywhere else. More

NOT my first experience! Nate, Just to set the record straight; I bought the Sedona from your dealership in 2011 from Brian Buhler, and it has not been serviced anywhere else Nate, Just to set the record straight; I bought the Sedona from your dealership in 2011 from Brian Buhler, and it has not been serviced anywhere else since that time. I don't put much mileage on it, so it does not come in very often. Apparently, some of your records have disappeared. More to the point; your service is almost always thorough and timely. Only once did I have a complaint, when the mechanic left the air cleaner cover unattached and the fasteners laying in the top of the unattached cover. That's a little careless, and I'm sure my complaint was well addressed. Your service representatives (I've dealt mostly with Jack Spence) are always polite and helpful. In my vast experience with car dealerships (going on 60 years owning cars now) and their service departments, yours ranks as one of the best. No double-talk, and no hassle. My kudos to you and your associates for a job well done. More