Bob Sight Independence Kia - Service Center

I have a 36 months service contract for oil change with Bob sight Kia. On 11/05/2021 I went for an oil change, the director of financial operations Mike Goslee stated that my contract was only for 8 oil ch Bob sight Kia. On 11/05/2021 I went for an oil change, the director of financial operations Mike Goslee stated that my contract was only for 8 oil change. I already had 9, I have to pay $46 from now on for Oil change. I asked him to print the contract, and show me where 36 months meant only for 8oil changed. He left me hanging for hours, and when I insisted he said he will call the cops on me. I am pregnant. I drove 1hour to get the oil change in my car because I know I have a 36 months contract and suddenly I was denied the service that I paid for. When I call the century service maintenance care administrator they confirmed that my contract is valid until 01/28/2023. They are operating under deceptive and unfair business practice. Therefore I would like to report them and sue them based on what I went through that day. The man who inflicted this emotional distress to me is the director of financial operations. His name is Mike Goslee. His phone#: (816) 461-1657 and his e-mail: mikegoslee@yahoo.com More

Will continue to use KIA for our service. Jim has such a great attitude in his department, that you want to ask for him every time!! great attitude in his department, that you want to ask for him every time!! More

Two times in a row the service department forgot to reset the oil service indicator. This can be frightening to a young person who thinks the time has expired for service. I called the service department a the oil service indicator. This can be frightening to a young person who thinks the time has expired for service. I called the service department and he said manager was gone for the week. Sure, right. I was doing this on behalf of my daughter who just got out of surgery. To make things worse a salesperson called her as she was leaving the hospital and even though she was groggy and ill tried to pressure her to trade when she was coming in for the oil change that was 4200 miles early. Matt Rodecamp is probably the only honest person in there. Great way to lose business when she does trade! More

They had my car 6 1/2 weeks. Was worse went I picked up, then when I dropped off. Poor service. Do not use them then when I dropped off. Poor service. Do not use them More

Ease of doing business. Online and finance partnership with my bank. Bryan Nickerson was awesome. Laid back, knowledgeable, and easy to work with. Definitely will refer people and come back in the future! with my bank. Bryan Nickerson was awesome. Laid back, knowledgeable, and easy to work with. Definitely will refer people and come back in the future! More

I have a 2020 Kia Sorrento that I purchased from Bob Sight Kia 11 months ago. I love my salesman. Too bad I cannot say the same for their Service Department. I had an oil change today. Everything went f Sight Kia 11 months ago. I love my salesman. Too bad I cannot say the same for their Service Department. I had an oil change today. Everything went fine. After it was finished I was told to wait a few minutes for the cashier to come so I could pay. I sat in the waiting room 23 more minutes and then walked downstairs to the lady that had been helping me and said "the cashier never came. Someone needs to help me now or I am just leaving." She went upstairs with me and checked me out (she said it was her first time). I should have just left without paying. I could have easily. Nobody should have to wait the same amount of time to pay as it takes to get their oil changed. I will probably change KIA dealerships for my KIA service going forward. I also asked them to check and see if my oil was low prior to changing it and they did not. More

Went in for a problem with the brakes on my 18 Sorento. The service adviser started out hinting that whatever was going on might not be covered by the warranty? They found the front rotors were warped at 2 The service adviser started out hinting that whatever was going on might not be covered by the warranty? They found the front rotors were warped at 28,000 miles. Then proceeded to tell me the rotors were wear items and not covered past 12,000 miles. I felt that it should have been covered and asked to speak to a regional rep. They refused and provided me with a customer service phone number for Kia. Charged me to turn the rotors and falsely claimed on the paperwork they replaced the front brake pads. Unwilling to even try to help a customer who has came in for service and parts for years. I would not recommend this dealer to anyone. After this experience I have decided this will be my last Kia. More

They always do a good job, and everyone is professional and friendly. We can always get an appt by the next day at the latest when we call for service. and friendly. We can always get an appt by the next day at the latest when we call for service. More