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Bob Sight Independence Kia

Independence, MO

4.4
498 Reviews
The Sight family has been in the car business since 1923. We proudly offer the full line of KIA products, great service and the BEST staff at Bob Sight KIA in Independence, Missouri. We also have our sister store, Bob Sight Ford in Lees Summit, Missouri. Our KIA store has been up and running since 2005, always sticking to the basics, do business the RIGHT way, and if we make a mistake, we are happy to fix it. Should you ever have any concerns, you are welcome to contact the owner, Tom Sight, directly. Go ahead and do you homework, when you see a car on the street that says “By Sight”, stop them and ask them why they chose us, then you will see why people keep coming back for more!
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1700 S Noland Rd

Independence, MO

64055

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Showing 498 reviews

November 19, 2021

They were only worried about making the sale. I don't recommend coming here. Had me come look at a car they knew wasn't on their lot. Didn't address my concerns and car still has the same issues they ass More

by sladd83
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David "Mr.C" Cortinaz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Nickerson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2021 -

Bob Sight Independence Kia responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Andy Pack, apack@bobsightkia.com

November 05, 2021

I have a 36 months service contract for oil change with Bob sight Kia. On 11/05/2021 I went for an oil change, the director of financial operations Mike Goslee stated that my contract was only for 8 oil ch More

by wendy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nawaz Ally
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Goesley
Nov 08, 2021 -

Bob Sight Independence Kia responded

We acknowledge your review and are currently looking into the events you’ve detailed.

November 04, 2021

Inquired on a new vehicle that I was willing to purchase and was told admin fee was $506. I questioned it and representative stated legally they had to charge that to avoid a class action lawsuit. Admin fee More

by Derrick
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Nickerson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Bob Sight Independence Kia responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Andy Pack, apack@bobsightkia.com

October 02, 2021

Will continue to use KIA for our service. Jim has such a great attitude in his department, that you want to ask for him every time!! More

by hjay488
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim in service
Oct 06, 2021 -

Bob Sight Independence Kia responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Andy Pack, apack@bobsightkia.com

August 21, 2021

My entire buying experience was no less than stellar. Matt and Mike were amazing…extremely accommodating and helpful!! In and out in less than an hour. More

by Sapphire09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Rodecap
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Goslee
Aug 25, 2021 -

Bob Sight Independence Kia responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Andy Pack, apack@bobsightkia.com

August 13, 2021

Even with the shortage of new cars available they helped me find a car that met all my wants and needs at a reasonable price with no pressure. And they didn’t try to charge over the sticker price like some More

by Dave G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Rodecap
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Cardarella *****
Aug 18, 2021 -

Bob Sight Independence Kia responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Bob Sight Independence Kia. Thank you so much for your business and please let us know if there's anything else we can do for you. Andy Pack, apack@bobsightkia.com

June 04, 2021

Two times in a row the service department forgot to reset the oil service indicator. This can be frightening to a young person who thinks the time has expired for service. I called the service department a More

by bandman1967
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Rodecamp
Jun 08, 2021 -

Bob Sight Independence Kia responded

Thank you for taking the time to share your recent experience at Bob Sight Independence Kia. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Andy Pack, apack@bobsightkia.com

April 04, 2021

They had my car 6 1/2 weeks. Was worse went I picked up, then when I dropped off. Poor service. Do not use them More

by Crystal
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nathan, Jeffery
Apr 06, 2021 -

Bob Sight Independence Kia responded

Crystal, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Andy Pack, apack@bobsightkia.com

Apr 06, 2021 -

Crystal responded

Sent email to Jeff the service manager. I spoke with Nathan at least daily. I ask for them to involve higher management at that time. I am sorry they did not feel that was a good option. You have both my email and phone number in your records. Feel free to contact me any time.

April 03, 2021

Ease of doing business. Online and finance partnership with my bank. Bryan Nickerson was awesome. Laid back, knowledgeable, and easy to work with. Definitely will refer people and come back in the future! More

by megnmor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Rodecap
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Nickerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.D. LeBow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Bob Sight Independence Kia responded

Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Andy Pack, apack@bobsightkia.com

April 02, 2021

In the 49 years I have been buying (new & used) cars, I have to say this was the absolute best experience ever. I will recommend this dealership to everyone. More

by rogerstewart57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Rodecap
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Bob Sight Independence Kia responded

We cannot thank you enough for your wonderful review of Bob Sight Independence Kia and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Andy Pack, apack@bobsightkia.com

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