Bob Sight Ford

Wonderful experience! We had a wonderful experience when buying our new fusion! Danny Smith our salesman went above and beyond in helping us make the deal! He was very help We had a wonderful experience when buying our new fusion! Danny Smith our salesman went above and beyond in helping us make the deal! He was very helpful and by our side the entire time! Thanks for all you did! Finance was a breeze as well and highly recommended! More

Very easy What a wonderful experience. Everyone was very helpful. Tyler Gray was great to work with and was never pushy. He truly cared about me getting what I What a wonderful experience. Everyone was very helpful. Tyler Gray was great to work with and was never pushy. He truly cared about me getting what I wanted. Now I have my dream car that meets my expectations. Thanks for caring! More

So easy to deal with! I did most of my communication by email and the responses were very prompt and friendly. Tyler worked very hard to get me the price I needed and kept I did most of my communication by email and the responses were very prompt and friendly. Tyler worked very hard to get me the price I needed and kept me updated on the process. We spent a total of 3 hours at the dealership and that included test driving and actually deciding to purchase. The car which already looked awesome was cleaned up even more while we waited. It was a great experience overall and I'm thrilled with my new car! More

Easy and Efficient Working with Tyler and Chris (Internet Sales Team) was one of the better buying experiences I've had in working with a car dealership. They were both Working with Tyler and Chris (Internet Sales Team) was one of the better buying experiences I've had in working with a car dealership. They were both responsive and courteous to all of my requests. When it came time to close the deal, they transitioned easily over to Eric who expertly informed me of all my options and helped me understand the finer financial details. More

An Army family's negative experience with Bob Sight Service 3 Aug 2017 10:15 CST | Review Updates and Redactions After posting this review, the GM informed Brian of the review and he kindly called me. He wante 3 Aug 2017 10:15 CST | Review Updates and Redactions After posting this review, the GM informed Brian of the review and he kindly called me. He wanted to be clear that he’s not opposed to calling the warranty company and did called them. He let me know that they can approve a loaner car thru the weekend. He was just waiting and seeing because he hoped the vehicle would be done and we wouldn’t need one. I appreciate the call and the update on the loaner situation. Brian also wanted me to know on Tuesday he did explain to my husband which parts were being replaced. And he hoped it would fix the problem so the car would have been done on Wednesday if not for the software update with is held up at Ford Actual. It is possible that it wasn’t clearly communicated to me from my husband. That is very likely. I appreciate the clarity and follow up. I believe they are making great efforts to solve my logistic issue. I understand service estimates are just that, “estimates.” Ceteris Paribus: we wish it’s done by the end of the day. I appreciate their efforts. Thank you for today’s efforts. I feel comfortable updating my review. Original Post | 03 Aug 2017 08:30 CST BLUF: Clear your schedule and bring a book, you’ll be here “another 30 minutes” for the next 4 hours. Bring your vehicle for service to hear “It will be done today,” every day for a week. How about a loaner car? “NOPE, don’t have them. And besides, I’m sure it will be done today.” I am disappointed with my service experience. I’m disappointed with their business practices. And I’m disappointed with the lack of accurate information they provide. THE STORY My family recently purchased a 2013 Ford Fusion (31 May 2017) from Zeck Ford in Leavenworth Kansas. A minor inconvenience with ordering warranty parts kept the Fusion in the shop for a week. In that time Zeck employees provided us with a loaner car and even drove it out to our home in Lee’s Summit Missouri. After fixing a warranty recall on the steering column, we took possession of the vehicle. I’m pleased with the measures Zeck took with our family’s safety and convenience. Cut to 30 July 2017; the power steering cuts out on the Fusion. Having purchased the extended warranty, we limped over to the nearest Ford store, Bob Sight Ford. Sunday, we used the service drop box and left the vehicle overnight so that Monday morning the situation could be addressed first thing. Monday comes, and our service writer Brian says there are appointments and other vehicles ahead of ours and it might not get worked on today. Tuesday comes, and Brian says the techs can’t figure out what’s wrong. They are “working on it.” (Whatever that means) Wednesday comes, and it’s Brian’s day off. Another Service Writer says they replaced the previous warranty recall on the steering but computer errors are still a mystery. At this point, I ask, “Since it’s been in since Monday and it’s still a mystery can we get a loaner?” This Service Writer says, “We don’t have loaners.” “You don’t have loaners?” I mirrored. “No.” was the reply. “Well, I’m looking at an online review right now where a customer claims she was given a loaner from your service department just this month. Did you cancel the program recently?” He replies, “Well, I don’t know what to tell you.” There is silence for a moment before he went on to say Ford doesn’t provide them, we are outside of warranty, and he can’t find our extended warranty information. Indeed, he didn’t know what to tell me because I don’t like being misled and lied to at any time. And unfortunately for him, I’m professionally trained in interview and interrogation. And my family owned a Ford store back in the 90’s (and several other dealerships in the 2000-2010), so I know that a Ford Store can have loaners. Any dealer can decide to have a loaner or shuttle program. Thursday comes, and Brian is back at work. I call at 07:30 to get a SITREP (Situation Report). Even though they open at 07:00 the tech isn’t in yet, so Brian doesn’t have answers for me. However, I found the extended warranty information over night and provided him the data. “My Beau is Army Reserves and has drill this weekend, and you guys have the car. Will you follow up on the extended warranty contract to put a claim in for a loaner vehicle.” For the fourth day in a row, I was told all the reasons why they couldn’t do their jobs, why they couldn’t help me, why he doesn’t like calling the warranty company, but that the car “SHOULD” be done by the end of the day. Brian doesn’t think I need a loaner car. (Head drops. Deep Breath.) My internal monolog sounded like a very angry ARMY S2. Look, I don’t mind if the news is bad. I’m very good at handling bad news. But I can’t work with “HOPE” and “SHOULD.” “COULD BE” and “SOME TIME” isn’t going to help me get my soldier to drill in Omaha. I need accurate facts, likelihoods and quality intel. I have to come up with a contingency plan based on information that is incredulous at best. (Sigh) Of course, I can’t say that to the man. (Deep Breath) “Sir, why did I buy the extended warranty?” For the “Nth” time I’m told, “I’ll check on it.” The good news is that as many times as I’ve called them in the past four days, they are starting to call me to follow up. The drama continues, the vehicle still in service and Army Reserve weekend looming closer. I could overlook the time frame if it seemed like they cared more about their customers than the process. But it seems like they care more about telling everyone the same verbiage than performing quality customer care. My Official Recommendation is to avoid this service department and drive the extra mile to anywhere else. I know I will in the future. More

Thankful for Tyler's help I purchased a vehicle at Bob Sight in 2016 with the help of Tyler. One year later, I totaled that car and was in need of another vehicle ASAP before I I purchased a vehicle at Bob Sight in 2016 with the help of Tyler. One year later, I totaled that car and was in need of another vehicle ASAP before I got super busy. As soon as I knew it was totaled I knew Tyler would be able to help me. I told him what I was looking for and he found me something for me that was all I wanted and more. I am so happy with my experience and all of his help through the difficult processes! More

Satisfied Customer Overall I had a great car buying experience! I worked with Tyler Gray and ended up purchasing a 2014 F150 for a great price. Tyler was great to wor Overall I had a great car buying experience! I worked with Tyler Gray and ended up purchasing a 2014 F150 for a great price. Tyler was great to work with...no pressure and easy going. Tyler was off the day we actually picked up the vehicle and did the paper work, so we also dealt with Jeff Sight. Jeff was also extremely helpful and accommodating. The truck was clean, filled with fuel and ready to go on the day we picked it up. The one and only negative was the wait to meet with the finance guys. There was a little bit of a backup and that took a little longer than planned. Once I got in with the finance associate, Eric Zinnert, things went great. He had everything ready and was able to get me through the process quickly and accurately. Again, extremely satisfied with the whole experience. Thanks! More

Second time buying awesome experience with Tyler Traded in the old an Just bought a new 2017 escape for the family I would have not gone anywhere else it's always a pleasure working with Tyler he is Traded in the old an Just bought a new 2017 escape for the family I would have not gone anywhere else it's always a pleasure working with Tyler he is kind and has the will to help you meet your needs with no Hesitations there at Bob Sight. I would definitely recommend you see Tyler if your in need of a new or used vehicle great guy. Brian Sight was also involved in the purchase of both my vehicles and was a very positive and helpful experience to me him as well. Thanks More