Bob Ross Buick GMC

Impressive Dealership and Staff Made appointment with Bob Ross Auto Group President to look at new Buick automobiles and have my 2007 Impala appraised. President referred me to Bil Made appointment with Bob Ross Auto Group President to look at new Buick automobiles and have my 2007 Impala appraised. President referred me to Bill Klapper, General Sales Manager, who worked out one fantastic deal on a new 2017 Buick La Crosse. Dan Choi, sales representative, then accompanied me on test drive, and completely had all of the paperwork ready for my signature when I returned to pick up the car. Finance Manager worked out the financing and we were ready to go once Dan explained the basic features and functions of the La Crosse. The easiest and most comfortable experience I have ever had in buying a new automobile ever. All questions were answered in plain language and time closing the deal was minimized. Great job by all involved at Bob Ross. Michael Moore Centerville, OH More

Wish they wanted our business We walked in ready to buy. Test drove two trucks. Left our number as they were to check on a couple additions to the truck we chose. Was a 2016 that " We walked in ready to buy. Test drove two trucks. Left our number as they were to check on a couple additions to the truck we chose. Was a 2016 that "they were trying to get rid of". Didn't hear from them for 4 hours. We texted them. Then called. Offered cash. They didn't seem interested. Times have truly changed. Loved our sales person, love to buy from good people. They were not interested at all! More

Top notch, easy and professional car buying experience Our family had the opportunity of looking for a Yukon XL to upsize with our family. Fortunately, we dealt with a senior sales associate Tom Spears for Our family had the opportunity of looking for a Yukon XL to upsize with our family. Fortunately, we dealt with a senior sales associate Tom Spears for our car buying experience. He literally made the whole process very low pressure, straight forward, and treated us like his own family. He was extremely knowledgeable about all vehicle models and options and truly presented us with the perfect package for our family. If he knew we weren't happy with a vehicle he would literally search the nation for what we wanted until we were happy. I highly recommend anyone looking for a vehicle with Bob Ross auto group, to utilize Tom as their sales contact. His experience and professionalism is readily apparent and is backed up by his years of accolades and awards with the dealership. Bob Ross as a dealership were also very welcoming and nice. All the staff were extremely friendly and welcoming. The facilities were very well maintained and clean. I had no problem allowing my kid crawl on the floor because of such. We are super happy with our new vehicle and look forward to working with Tom and this dealership again in the future. More

Great Sales and Service! Great Sales and service on my leased 2017 Buick Encore. Thanks to Sales and Leasing Consultant, James Ward, for being accommodating, friendly, and r Great Sales and service on my leased 2017 Buick Encore. Thanks to Sales and Leasing Consultant, James Ward, for being accommodating, friendly, and reliable. Highly recommend Bob Ross! More

Easy and Pleasant Car-Buying Experience We recently purchased a used Buick Enclave at Bob Ross Auto. Our experience was pleasant throughout. I dreaded the car-buying experience, but this was We recently purchased a used Buick Enclave at Bob Ross Auto. Our experience was pleasant throughout. I dreaded the car-buying experience, but this was great. My husband and I have two kids with very busy schedules, and Tonya Munday, our sales associate, definitely helped us make this buying experience easy and family-friendly. She took my husband and I both on test drives on separate occasions. She followed up quickly when we had questions about the purchase price and the financing. I asked for the final pick up to be quick and easy, and Tonya delivered. She had everything ready to go, and we were in and out for the final pick up in an hour. She helped us sync up our cell phones to the car and activate all of the extras, and we were on our way. I also have to mention her sales manager, Tyrone, who was equally as personable and who helped make this such a seamless process. I cannot say enough good things about these two employees and the buying experience. We are enjoying the car, and I truly enjoyed the car buying experience. More

Great!!!! Unsurpassed customer service. This dealership is exceptally good. I had just come from another dealership where I was ignored. The reception I experienced at Ross was prompt, con This dealership is exceptally good. I had just come from another dealership where I was ignored. The reception I experienced at Ross was prompt, considerate, and willing to listen. He helped in making my choice and didn't try to sell me something I didn't need or want. When I picked up the car, Nathan was patient and unhurried. I have had reason to return and I always have questions. Nathan answers them and helpful. I had a customer service issue and Nathan consulted with the service staff and returned my call. I was very satisfied with the resolution . More

Wonderful! We've been looking at the Cascada since it was announced last year. Having had several convertibles over the years we were anxious to test drive the We've been looking at the Cascada since it was announced last year. Having had several convertibles over the years we were anxious to test drive the Buick and perhaps decide to purchase it. We visited Bob Ross, took our test drive and felt very comfortable that this was the right car for us. There was no pressure to purchase, and no push to have us drive the car home that evening. When the time was right we drove back to the dealership and drove home our car. We know the car is right and we believe that Bob Ross is the perfect dealership to sell it. More

Great overall experience The dealership made the car buying experience easy, pleasant and timely. Dan Meyer, the sales consultant I dealt with was friendly and not pushy. Onc The dealership made the car buying experience easy, pleasant and timely. Dan Meyer, the sales consultant I dealt with was friendly and not pushy. Once we agreed on a price, all the paperwork was ready for signing when I went to pick up the vehicle. I took possession of the purchased vehicle that night and left my other personal vehicle in which they had washed for me for when I picked it up the next day. Great price, warranty and extras. More

Great Product Great product and friendly staff. Thank you for showing us the car and being knowledgeable with it. Financing was great. Enjoyed working with the st Great product and friendly staff. Thank you for showing us the car and being knowledgeable with it. Financing was great. Enjoyed working with the staff. More