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Bob Rohrman's Indy Hyundai

Indianapolis, IN

4.0
779 Reviews

7101 E Washington St

Indianapolis, IN

46219

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779 Reviews of Bob Rohrman's Indy Hyundai

November 11, 2022

Salesman (Stan) was awesome, give him a 5* rating. The buying process is terrible and it is just them making you wait and constantly trying to add extras into the price and giving you a higher rate if More

by Wayne Hoskins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stan Moore
Nov 16, 2022 -

Bob Rohrman's Indy Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Nov 16, 2022 -

Wayne Hoskins responded

I highly doubt that anything would be addressed you have the sale and that is your business. Here are my major grievances I came in with exactly the car I wanted and Stan took care of me. Then I had to wait hours for financing and when he first came out had all the extras added and I asked to remove them and what the rate was and the response was “that is what I am working on I had lowered the rate to fit this stuff in” then comes back with still things added and the rate is 5.94% with a 825 credit score. At 3 hours of waiting in that point I take it and will refinance in a couple of months because I just want this to be over with. The dealership is already making money on the cars but individuals are incentivized to add more at the customers expense. If you want to actually address anything I can provide contact information and if anything is actually addressed I will update my review accordingly.

November 10, 2022

Zach was a big help in finding the perfect car for me. The process took a long time due to financing issues, and Zach was there through the whole process. This was the first and only place I ended up phys More

by BRIDGETAC
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zack Wilbur
Nov 11, 2022 -

Bob Rohrman's Indy Hyundai responded

It's great to hear that Zack was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bob Rohrman's Indy Hyundai!

November 04, 2022

This by far has been the worse experience from any car dealership that I have ever had. This dealership has had my car for over 3 weeks and have not called to provide any updates, not one time. When I cal More

by VON LOVAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Monroe
Nov 09, 2022 -

Bob Rohrman's Indy Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 04, 2022

Excellent assistance from Juan. He was very supportive thought out the process. Thank you Juan! More

by JENNIFERJMCDONALD82
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Ortega
Nov 06, 2022 -

Bob Rohrman's Indy Hyundai responded

Jennifer, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Juan met your expectations. Thank you again for choosing Bob Rohrman's Indy Hyundai, we look forward to having you as one of our valued customers for many more years to come!

November 04, 2022

Everything went very smooth, everyone was great ! Salesman was very friendly, and had the deal done when I got there More

by ELIWSTEVENS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Miller, Nick Butler, Mitch Van Cleave, Stan Moore, Juan Ortega, Zack Wilbur, Jake Merrill
Nov 06, 2022 -

Bob Rohrman's Indy Hyundai responded

Eli, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

November 03, 2022

Price quoted beforehand so I knew what my oil change was going to cost. Also approximate weight time was given. More

by MCOLLINS4397
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eva
Nov 03, 2022 -

Bob Rohrman's Indy Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 03, 2022

Love my experience with my salesperson, Andrew! Everyone was very helpful and very excited when I purchased my car! I recommend 10/10! More

by Autumn Campbell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Hamm
Nov 03, 2022 -

Bob Rohrman's Indy Hyundai responded

Thank you for taking the time to share your thoughts on working with Andrew and our team. Congratulations on your new vehicle! We're glad to hear we delivered such a great experience!

November 03, 2022

Mitch was great and always met the needs that I had, as indecisive as I was. I'll definitely use him in the future. More

by LAINIEMYERS1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Van Cleave
Nov 06, 2022 -

Bob Rohrman's Indy Hyundai responded

Lainie, Thank you so much for choosing Bob Rohrman's Indy Hyundai! Congrats on your new purchase, and let Mitch know if we can be of any more assistance!

November 02, 2022

Prompt and efficient. Was very helpful with constructive suggestions. Clean area. All work done in a timely manner. More

by lkincaid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casandra Herman
Nov 03, 2022 -

Bob Rohrman's Indy Hyundai responded

Thank you for choosing Bob Rohrman's Indy Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 01, 2022

Stan was awesome! !! He kept me posted on availability and got the best price he could. More

by MWARD7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan Moore
Nov 01, 2022 -

Bob Rohrman's Indy Hyundai responded

Thank you so much for choosing Bob Rohrman's Indy Hyundai! Congrats on your new purchase, and let us know if we can be of any more assistance!

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