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Bob Rohrman's Gurnee Hyundai
Gurnee, IL
1,459 Reviews
Gurnee Hyundai in Gurnee is Proud to Serve Drivers from Arlington Heights, Des Plaines, Kenosha, Waukegan and Beyond.
At Gurnee Hyundai, we like to think of ourselves as more than just a place to get a great deal on Hyundai vehicles. We're a place where drivers from all over Arlington Heights, Des Plaines, Kenosha and Waukegan can turn to when they want first-rate, personalized customer service they can brag about to their friend. From assisting you with initial model research to helping keep your ride running like new with expert Hyundai service, we always put the customer first.
At Gurnee Hyundai, We're Here for You Every Step of the Way
We aim to make your dealership experience as smooth as possible from the moment you set foot in our showroom to the moment when you drive off our lot in your dream car. Whether you're hunting for a new or used car, we can help you find the perfect fit and set you up to test drive the Hyundai models that best suit your needs. We can even guide you through the financing process to help you find an affordable loan or lease solution that works for your budget. Then, we'll still be here to lend a hand at our service center to help ensure that your Hyundai Elantra, Kona, Santa Fe, Tucson or Sonata keeps running smoothly.
Visit Gurnee Hyundai!
Have a few lingering questions? Want to speak with a Gurnee Hyundai team member? Stop by or call Gurnee Hyundai! One of our many professionals will work with Gurnee drivers to help with whatever automotive need you have! When it comes to finding a dealership, you can look to for help, you can end the search with Gurnee Hyundai! Stop by our dealership in person if you'd prefer and check out our latest selection of vehicles! Whether you're looking for a new Hyundai Elantra, Kona, Santa Fe, Tucson or Sonata, drivers can look to the Gurnee Hyundai team with confidence!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,459 reviews
May 19, 2023
Save yourself the headache and drive a few more minutes to Racine Hyundai instead of dealing with Gurnee Hyundai's service department. My recent experience there was incredibly frustrating. I arrived and w to Racine Hyundai instead of dealing with Gurnee Hyundai's service department. My recent experience there was incredibly frustrating. I arrived and waited for 20 minutes without any assistance. I asked three different employees passing through if they worked at the empty service desk, but none of them were able to help me. During my wait, I overheard one of the employees bad mouthing a customer over the phone, claiming that she was trying to get something for nothing. It was unprofessional and disrespectful to hear such derogatory remarks about a customer. Finally, when that employee finished his call, he grudgingly helped the gentleman who was in front of me. However, what struck me as shady was that he proceeded to take pictures of the entire car, both inside and out. This behavior raised concerns and made me question their integrity. Given this experience, I have decided that I will not be returning to Gurnee Hyundai. The lack of assistance, the unprofessional attitude, and the suspicious behavior of the employee left a negative impression on me. I would rather drive a few extra minutes to Racine Hyundai, where I know I will receive better service and a more respectful and transparent experience. More
by gordyhill
Employees Worked With
No One Helped Me that’s the issue
April 27, 2023
Thank you Manuel and Leo for the help I like the service very helpful Thank you ons more very helpful Thank you ons more More
by spencer_strom
April 26, 2023
Very pleasent to work with and helpful, made sure we got everything we wanted in our new car at the right price! everything we wanted in our new car at the right price! More
by luccressa
April 24, 2023
Excellent Service very willing to work with me. I had a very positive experience. It was quick and easy. I had a very positive experience. It was quick and easy. More
by vin_riz
April 23, 2023
Scott did a great job and helping me, Lee did a wonderful job getting me finance even though the interest was a little high and getting me the warranty for the vehicle and Roger that awesome job with the fin job getting me finance even though the interest was a little high and getting me the warranty for the vehicle and Roger that awesome job with the financing. More
by thadoniasut
April 21, 2023
Very professional and easy to deal with. Eliamar was very knowledgeable and helpful throughout the whole process. Eliamar was very knowledgeable and helpful throughout the whole process. More
by dtoma75
Employees Worked With
April 21, 2023
Here is how the scam worked- The following happened to me. Mine was a simple cash deal, so I would imagine the amount of methods they could use to steal from the customer on a finance deal, is staggering. me. Mine was a simple cash deal, so I would imagine the amount of methods they could use to steal from the customer on a finance deal, is staggering. My first warning to you would be: USE A CALCULATOR. Whenever they put a bunch of numbers in front of you, with a total, add it all up yourself. If I would have done that, I would have squashed their scam immediately. Their numbers didn’t add up to the total. They hid hundreds of dollars of profit in there, for themselves. They won’t do such a big steal that you would notice it at a glance. It’s going to be a small enough percentage that you probably won’t spot it without a calculator. The salesman Rodger and the business manager Josh, conspired to pull off this scam. It wouldn’t work without both of their participation. Rodger insisted that he wouldn’t talk price, except in person. I don’t play that game, so I got him to give me they price that we agreed to, in writing, in a text. It had a document attached with my out-the-door number, that had the funny math I talked about. (Which I didn’t catch right away) My bill of sale had $500 of pure profit they were grabbing listed as a "windshield warranty", that no one mentioned, and I would not have agreed to, in a million years. Why didn’t I see it on the bill of sale before I signed? Because the finance manager Josh broke the law, by not going over each line item on the bill of sale, as the law requires, thus the “conspiracy of theft by deception” was committed. After the sale was concluded he handed my a flash drive with my bill of sale on it. Makes it very difficult for the customer to look at it until they get to a computer. It’s part of their shady plan. Rodger had an app on his phone that actually deleted all our text correspondence on MY phone, (as soon as he knew something was up). He didn’t count on the fact I printed them out beforehand. Thus I have a document which clearly shows the deception. When I got home I fired up the bill of sale and saw what had occurred right away. I got my $500 back only because I stopped payment on my check immediately, and explained their own scam to them. If you finance, they will already have your money, so good luck on any kind of refund, absent evidence of criminal behavior. More
by typhoon
April 20, 2023
Mani and Leo were great and worked with us to get in a vehicle that fits us perfectly and for the right price. You guys are amazing! Thank you so much. vehicle that fits us perfectly and for the right price. You guys are amazing! Thank you so much. More
by jenniferjende
