Bob Rohrman Toyota

Always a pleasure working with Dalton. He makes the process easy and answers all of our questions. Will definitely be back again when we need to make another purchase! process easy and answers all of our questions. Will definitely be back again when we need to make another purchase! More

The service I received was outstanding. Chuck Austin was fantastic with options and making the process seamless. The financing was also great and thorough and answered all questions. fantastic with options and making the process seamless. The financing was also great and thorough and answered all questions. More

The Dealership was great! Larry is your man if you want a good deal and the kind of hospitality that makes you feel like your right at home! good deal and the kind of hospitality that makes you feel like your right at home! More

My experience is all good. Everyone was very friendly and knowledgeable. Answered all questions. I highly recommend this dealership. I anticipate returning for my next lease. knowledgeable. Answered all questions. I highly recommend this dealership. I anticipate returning for my next lease. More

Larry knew I was in a crunch for time in buying a new car. He served me quickly and had a great attitude. Made a potentially stressful experience for me super easy! car. He served me quickly and had a great attitude. Made a potentially stressful experience for me super easy! More

Thanks for your assistance, Larry, with selecting the perfect car for us. Always a pleasure to work with you. Keep up the wonderful customer service! perfect car for us. Always a pleasure to work with you. Keep up the wonderful customer service! More

We were provided with great service and walked away with the vehicle we were looking for. Larry made the whole process super easy. Will definately come back in the future. the vehicle we were looking for. Larry made the whole process super easy. Will definately come back in the future. More

Jay was amazing All staff were friendly and welcoming. The service provided was amazing. We will be back and recommend others to visit this facility The service provided was amazing. We will be back and recommend others to visit this facility More

Thoughts for when dealing with repeat buyers especially if they're buying the same vehicle model. Have your people do some research on the prior owned model that's being traded so you can advise the custo if they're buying the same vehicle model. Have your people do some research on the prior owned model that's being traded so you can advise the customer on what the changes are on the new one. I had a 2018 LE and upgraded to a 2021 XLE premium package. Went to gas up yesterday and couldn't figure out where the fuel tank release was since it was not on the floor next to the driver seat as was in the 2018. Ended up popping the hood first when using the manual to locate. Also advise when features are no longer "standard option" like the CD player. Given I upgraded and had an CD player in both the 2015 & 2018, that should have been pointed out. There's an assumption when someone is getting a "premium package" so things like that make for any unhappy customer when we find out after the fact they're missing.. Lastly, why you would sell an XLE Premium package vehicle and not include floor mats is ridiculous. Again shouldn't be an expectation on the customer's part to ask for them to be included, especially in a leased vehicle. I advised my salesperson as I was transferring my belongings to the new vehicle that I needed the mats and have been advised they had to be ordered and will be mailed to my house. Kylee was an excellent person to work with so I am only pointing fingers at your management staff on these issues. It's all about proper training. More

My salesman was extremely helpful and not pushy. Jay was courteous and accommodating. All arrangements were made at my convenience. Worked very well with Ben. Worth the drive from Indianapolis. courteous and accommodating. All arrangements were made at my convenience. Worked very well with Ben. Worth the drive from Indianapolis. More